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problem with product id and country for attempted upgrade to Win7 Pro RRS feed

  • Question

  • I just bought an HP laptop preloaded with Win7 Home Premium.  Then purchased a product key (SKU 7KC-00003) for upgrading from Win7 Home Premium.  Attempts to upgrade via Windows Anytime Upgrade are not successful, stating that "the upgrade key you entered is for an edition of Windows that does not work with Windows Anytime Upgrade"
    Attempts to access MS support via the system's product key got nowhere, saying there was a country mismatch.

    Why can't I get past this?

    Here is the system diagnostic report:

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-VVKW2-7WKM6-FMRBY
    Windows Product Key Hash: GKgpeZH3eHk8wbalyTvwKvYsiOI=
    Windows Product ID: 55041-619-0528677-85211
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {45679ECB-8916-4902-A674-41EA9DC5399B}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{45679ECB-8916-4902-A674-41EA9DC5399B}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FMRBY</PKey><PID>55041-619-0528677-85211</PID><PIDType>5</PIDType><SID>S-1-5-21-98930454-58619260-3165434174</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion g6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.31</Version><SMBIOSVersion major="2" minor="7"/><Date>20111011000000.000000+000</Date></BIOS><HWID>12033507018400FE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-3084-7601.0000-3622011
    Installation ID: 013250968873904706198561534745299461466851346660555331
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3Q6C9
    License Status: Licensed
    Remaining Windows rearm count: 1
    Trusted time: 30/01/2012 3:54:14 PM

    Windows Activation Technologies-->
    HrOffline: N/A
    HrOnline: N/A
    HealthStatus: N/A
    Event Time Stamp: N/A
    WAT Activex: Not Registered - 0x80040154
    WAT Admin Service: Not Registered - 0x80040154

    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GGqyN6ValYcx7LE7o9O7FYkLnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HP      INSYDE 
      FACP   HPQOEM  SLIC-MPC
      HPET   HP      INSYDE 
      BOOT   HP      INSYDE 
      MCFG   HP      INSYDE 
      WDAT   HP      INSYDE 
      ASF!   HP      INSYDE 
      SLIC   HPQOEM  SLIC-MPC
      MSDM   HP      INSYDE 
      SSDT   HP      INSYDE 
      ASPT   HP      INSYDE 
      SSDT   HP      INSYDE 
      SSDT   HP      INSYDE 

     

     

    Monday, January 30, 2012 9:41 PM

Answers

  • "GeomJoe" wrote in message news:eaa49db3-0b63-455e-8b95-65fa98e2dbe5...

    Thanks Noel
    The laptop is running Win7Professional now.
    Not sure if it is activated beyond 30 days.
    Here is the new MGADiag output

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-VVKW2-7WKM6-FMRBY
    Windows Product Key Hash: GKgpeZH3eHk8wbalyTvwKvYsiOI=
    Windows Product ID: 00371-619-0528677-85942
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]

    Other data-->
    SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion g6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.31</Version><SMBIOSVersion major="2" minor="7"/><Date>20111011000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: FMRBY
    License Status: Initial grace period
    Time remaining: 43200 minute(s) (30 day(s))
    Remaining Windows rearm count: 1
    Trusted time: 30/01/2012 5:35:46 PM

     

     

     

    OK  - so far, so good :)
    Now Activate it – if Internet activation fails, try automated telephone activation. If that fails, hang up and redial and talk to an operator.
     
    telephone activation (operator calls)
    Click on the Start button
    in the Search box, type
    SLUI 4
    and hit the Enter key
    follow the instructions - but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Tuesday, January 31, 2012 12:12 AM
    • Marked as answer by Darin Smith MS Tuesday, January 31, 2012 9:31 PM
    Monday, January 30, 2012 10:57 PM
    Moderator

All replies

  • "GeomJoe" wrote in message news:ae61e746-3da3-415a-9492-976ee3cd69ee...

    I just bought an HP laptop preloaded with Win7 Home Premium.  Then purchased a product key (SKU 7KC-00003) for upgrading from Win7 Home Premium.  Attempts to upgrade via Windows Anytime Upgrade are not successful, stating that "the upgrade key you entered is for an edition of Windows that does not work with Windows Anytime Upgrade"
    Attempts to access MS support via the system's product key got nowhere, saying there was a country mismatch.

    Why can't I get past this?

    Here is the system diagnostic report:

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-VVKW2-7WKM6-FMRBY
    Windows Product Key Hash: GKgpeZH3eHk8wbalyTvwKvYsiOI=
    Windows Product ID: 55041-619-0528677-85211
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Other data-->
    SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion g6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.31</Version><SMBIOSVersion major="2" minor="7"/><Date>20111011000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: 3Q6C9
    License Status: Licensed
    Remaining Windows rearm count: 1
    Trusted time: 30/01/2012 3:54:14 PM

     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes

     

    The Home premium currently installed is a Retail one – which is VERY unusual if the machine came with it pre-installed.bastard one.
    You have a Retail Key, but an OEM License.
    There is no way this should be reporting as genuine!
     
    Let’s first see if we can get the system reporting properly.....
     
    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically. If you are asked to enter your Key you MUST use the one from your COA sticker (as you did), rather than any found using a KeyFinder.


    Reboot and Post back with a new MGADiag report
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, January 30, 2012 10:02 PM
    Moderator
  • Thanks Noel
    The laptop is running Win7Professional now.
    Not sure if it is activated beyond 30 days.
    Here is the new MGADiag output

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-VVKW2-7WKM6-FMRBY
    Windows Product Key Hash: GKgpeZH3eHk8wbalyTvwKvYsiOI=
    Windows Product ID: 00371-619-0528677-85942
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {45679ECB-8916-4902-A674-41EA9DC5399B}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{45679ECB-8916-4902-A674-41EA9DC5399B}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FMRBY</PKey><PID>00371-619-0528677-85942</PID><PIDType>5</PIDType><SID>S-1-5-21-98930454-58619260-3165434174</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion g6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.31</Version><SMBIOSVersion major="2" minor="7"/><Date>20111011000000.000000+000</Date></BIOS><HWID>12033507018400FE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-619-052867-01-4105-7601.0000-0302012
    Installation ID: 001333773361364410524225030193357721301015305494924703
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: FMRBY
    License Status: Initial grace period
    Time remaining: 43200 minute(s) (30 day(s))
    Remaining Windows rearm count: 1
    Trusted time: 30/01/2012 5:35:46 PM

    Windows Activation Technologies-->
    HrOffline: N/A
    HrOnline: N/A
    HealthStatus: N/A
    Event Time Stamp: N/A
    WAT Activex: Not Registered - 0x80040154
    WAT Admin Service: Not Registered - 0x80040154

    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GGqyN6ValYcx7LE7o9O7FYkLnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HP      INSYDE 
      FACP   HPQOEM  SLIC-MPC
      HPET   HP      INSYDE 
      BOOT   HP      INSYDE 
      MCFG   HP      INSYDE 
      WDAT   HP      INSYDE 
      ASF!   HP      INSYDE 
      SLIC   HPQOEM  SLIC-MPC
      MSDM   HP      INSYDE 
      SSDT   HP      INSYDE 
      ASPT   HP      INSYDE 
      SSDT   HP      INSYDE 
      SSDT   HP      INSYDE 

     

     

    Monday, January 30, 2012 10:38 PM
  • "GeomJoe" wrote in message news:eaa49db3-0b63-455e-8b95-65fa98e2dbe5...

    Thanks Noel
    The laptop is running Win7Professional now.
    Not sure if it is activated beyond 30 days.
    Here is the new MGADiag output

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-VVKW2-7WKM6-FMRBY
    Windows Product Key Hash: GKgpeZH3eHk8wbalyTvwKvYsiOI=
    Windows Product ID: 00371-619-0528677-85942
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]

    Other data-->
    SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion g6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.31</Version><SMBIOSVersion major="2" minor="7"/><Date>20111011000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: FMRBY
    License Status: Initial grace period
    Time remaining: 43200 minute(s) (30 day(s))
    Remaining Windows rearm count: 1
    Trusted time: 30/01/2012 5:35:46 PM

     

     

     

    OK  - so far, so good :)
    Now Activate it – if Internet activation fails, try automated telephone activation. If that fails, hang up and redial and talk to an operator.
     
    telephone activation (operator calls)
    Click on the Start button
    in the Search box, type
    SLUI 4
    and hit the Enter key
    follow the instructions - but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Tuesday, January 31, 2012 12:12 AM
    • Marked as answer by Darin Smith MS Tuesday, January 31, 2012 9:31 PM
    Monday, January 30, 2012 10:57 PM
    Moderator
  • the internet activate worked.

    many thanks

    Tuesday, January 31, 2012 12:56 AM
  • "GeomJoe" wrote in message news:bb90ef99-8d83-4537-b4c1-45830cbf2800...

    the internet activate worked.

    many thanks

    You’re welcome – good luck!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, January 31, 2012 1:04 AM
    Moderator