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Office WIll Not Validate

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I am using a brand new computer, and the software should be genuine (installed by HP), but I can't seem to get Microsoft Genuine to validate. Diagnostic is below.

Thanks for the help.

Jayson

Diagnostic Report (1.7.0066.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-8C6BG-C9BT2-3XDRY
Windows Product Key Hash: oWta8ppfnmM4oKWopS821q1BPNs=
Windows Product ID: 89576-OEM-7332141-00039
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6000.2.00010100.0.0.006
CSVLK Server: N/A
CSVLK PID: N/A
ID: {613721F9-D3A7-4ECA-A5F4-1C3F79FF28C0}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.59.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Business
Architecture: 0x00000000
Build lab: 6000.vista_gdr.071009-1548
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 101 Not Activated
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{613721F9-D3A7-4ECA-A5F4-1C3F79FF28C0}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3XDRY</PKey><PID>89576-OEM-7332141-00039</PID><PIDType>2</PIDType><SID>S-1-5-21-993707588-1940686672-4117342725</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq 6715b (RM174UT#ABA)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68YTT Ver. F.07</Version><SMBIOSVersion major="2" minor="4"/><Date>20070716000000.000000+000</Date></BIOS><HWID>27303507018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>546957974251B3A</Val><Hash>NnmDYHki1StsSbQUX86sb0J7I5U=</Hash><Pid>89451-413-6794574-66328</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Wednesday, January 9, 2008 5:27 PM

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Hello Jaysonb22,

Thank you for visiting the Microsoft Office Genuine Advantage (OGA) forum. Your issue is related to Product Activation as you can see from your diagnostic report: Office Status: 101 Not Activated. The purpose of this forum is the support of the OGA program and your question falls out of the scope for our support. In an attempt to assist I would like to provide some information which may help. I do suggest trying to activate using the “Activate by Phone” method from the activation Wizard. Telephone numbers for Activation Centers vary by product license and country/region. Use the number provided on your Activation Wizard screen to call the Microsoft Activation Center. Please follow the below guidance for telephone activation for your version of Office:

1)      Start any Office program.

2)      In the “Office Activation Wizard”, click the “Activate by using the telephone” option, and then click Next

3)      Read the “Microsoft Office Privacy Policy” page, and then click “Next”.
In the “Select your location” list, select a country or region. Call the telephone number that is listed on line 2. The customer service agent will ask you for the installation ID and will give you a confirmation ID in return. Type the confirmation ID in the boxes provided.

4)      Click “Next”.

5)      On the “Activation Complete” page, click “Finish”.

Here are various websites which will explain Activation as well as provide you with troubleshooting processes should you experience any and/or further complications:

About product activation in Microsoft Office System products

http://office.microsoft.com/en-us/help/HP030829921033.aspx?pid=CH010344561033

Microsoft Product Activation

http://www.microsoft.com/piracy/mpa.aspx

Activate Microsoft Office programs

http://office.microsoft.com/en-us/help/HA012334341033.aspx

Activate Your Microsoft Office System Trial Product

http://www.microsoft.com/office/trial/activate.mspx

How to install and activate 2007 Microsoft Office system programs

http://office.microsoft.com/en-us/help/HA101733401033.aspx

How to install, activate, and register Microsoft Office 2003 programs

http://office.microsoft.com/en-us/help/HA101733471033.aspx?pid=CH010963501033

How to troubleshoot problems you may experience when trying to activate Office products

http://support.microsoft.com/kb/903275/en-us

How to troubleshoot problems you experience when activating a 2007 Office product

http://support.microsoft.com/kb/919895

"Your installation cannot be activated" error message when you try to activate Office 2007 or Office 2003

http://support.microsoft.com/kb/826526/

Resources to help you activate a license in Microsoft Office programs

http://support.microsoft.com/kb/828958

Microsoft Product Activation

http://www.microsoft.com/piracy/mpa.aspx

Thank You,

Matt Prall, MS

OGA Forum Manager

Wednesday, January 9, 2008 6:45 PM

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Hello Jaysonb22,

Thank you for visiting the Microsoft Office Genuine Advantage (OGA) forum. Your issue is related to Product Activation as you can see from your diagnostic report: Office Status: 101 Not Activated. The purpose of this forum is the support of the OGA program and your question falls out of the scope for our support. In an attempt to assist I would like to provide some information which may help. I do suggest trying to activate using the “Activate by Phone” method from the activation Wizard. Telephone numbers for Activation Centers vary by product license and country/region. Use the number provided on your Activation Wizard screen to call the Microsoft Activation Center. Please follow the below guidance for telephone activation for your version of Office:

1)      Start any Office program.

2)      In the “Office Activation Wizard”, click the “Activate by using the telephone” option, and then click Next

3)      Read the “Microsoft Office Privacy Policy” page, and then click “Next”.
In the “Select your location” list, select a country or region. Call the telephone number that is listed on line 2. The customer service agent will ask you for the installation ID and will give you a confirmation ID in return. Type the confirmation ID in the boxes provided.

4)      Click “Next”.

5)      On the “Activation Complete” page, click “Finish”.

Here are various websites which will explain Activation as well as provide you with troubleshooting processes should you experience any and/or further complications:

About product activation in Microsoft Office System products

http://office.microsoft.com/en-us/help/HP030829921033.aspx?pid=CH010344561033

Microsoft Product Activation

http://www.microsoft.com/piracy/mpa.aspx

Activate Microsoft Office programs

http://office.microsoft.com/en-us/help/HA012334341033.aspx

Activate Your Microsoft Office System Trial Product

http://www.microsoft.com/office/trial/activate.mspx

How to install and activate 2007 Microsoft Office system programs

http://office.microsoft.com/en-us/help/HA101733401033.aspx

How to install, activate, and register Microsoft Office 2003 programs

http://office.microsoft.com/en-us/help/HA101733471033.aspx?pid=CH010963501033

How to troubleshoot problems you may experience when trying to activate Office products

http://support.microsoft.com/kb/903275/en-us

How to troubleshoot problems you experience when activating a 2007 Office product

http://support.microsoft.com/kb/919895

"Your installation cannot be activated" error message when you try to activate Office 2007 or Office 2003

http://support.microsoft.com/kb/826526/

Resources to help you activate a license in Microsoft Office programs

http://support.microsoft.com/kb/828958

Microsoft Product Activation

http://www.microsoft.com/piracy/mpa.aspx

Thank You,

Matt Prall, MS

OGA Forum Manager

Wednesday, January 9, 2008 6:45 PM
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Thanks for the help Matt. I am surprised at how much trouble I am having my initial navigation of the Vista programs (it seems as though notihing is where it used to be).

Jayson

Wednesday, January 9, 2008 8:18 PM

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Office WIll Not Validate

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