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Trouble Entering COA Product Key RRS feed

  • Question

  • When I take the product ID # on the microsoft certificate of authenticity and verify no typo's it doesn't install XP Pro.
    • Split by RickImAPC Wednesday, October 22, 2008 2:49 PM New Post
    Wednesday, October 22, 2008 2:28 PM

Answers

  • gbarron,

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. In order to receive the best support, we request all users to initially run the Microsoft Genuine Advantage Diagnostic Tool.  This will try and identify the individual issue you may be experiencing.  Please provide a brief synopsis describing your customer scenario, including any dialogue, error messages, or codes. Error codes can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool (MGADT).  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

    http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows XP.

    1. What edition/version of Windows XP is titled?

    ·         Home

    ·         Professional

    ·         Media Center

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?                        

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=2abf99cd-a5e4-469c-802e-55ca8ec542d5&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Windows Genuine Advantage (WGA) program forums. We look forward to working with you.

    Rick, MS

    • Marked as answer by RickImAPC Tuesday, October 28, 2008 2:45 PM
    Wednesday, October 22, 2008 3:36 PM
  • Gbarron,

    Please provide the MS Diagnostic results as Rick asked. Next what has prompted you to perform a re-installation of XP Professional? What are you experiencing after you install the Product Key located on your Certificate of Authenticity (COA)? Please provide us with all numeric errors as well as actual pop up messages you receive during the installation process after the COA Product Key is entered. We need this information so we may analyze what you are physically experiencing so we may provide you with solutions.


    Thank you,


    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, October 28, 2008 1:03 AM
    • Unmarked as answer by RickImAPC Tuesday, October 28, 2008 2:45 PM
    • Marked as answer by RickImAPC Tuesday, October 28, 2008 3:03 PM
    Wednesday, October 22, 2008 6:02 PM

All replies

  • gbarron,

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. In order to receive the best support, we request all users to initially run the Microsoft Genuine Advantage Diagnostic Tool.  This will try and identify the individual issue you may be experiencing.  Please provide a brief synopsis describing your customer scenario, including any dialogue, error messages, or codes. Error codes can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool (MGADT).  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

    http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows XP.

    1. What edition/version of Windows XP is titled?

    ·         Home

    ·         Professional

    ·         Media Center

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?                        

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=2abf99cd-a5e4-469c-802e-55ca8ec542d5&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Windows Genuine Advantage (WGA) program forums. We look forward to working with you.

    Rick, MS

    • Marked as answer by RickImAPC Tuesday, October 28, 2008 2:45 PM
    Wednesday, October 22, 2008 3:36 PM
  • Gbarron,

    Please provide the MS Diagnostic results as Rick asked. Next what has prompted you to perform a re-installation of XP Professional? What are you experiencing after you install the Product Key located on your Certificate of Authenticity (COA)? Please provide us with all numeric errors as well as actual pop up messages you receive during the installation process after the COA Product Key is entered. We need this information so we may analyze what you are physically experiencing so we may provide you with solutions.


    Thank you,


    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, October 28, 2008 1:03 AM
    • Unmarked as answer by RickImAPC Tuesday, October 28, 2008 2:45 PM
    • Marked as answer by RickImAPC Tuesday, October 28, 2008 3:03 PM
    Wednesday, October 22, 2008 6:02 PM
  • Are you sure the product key on the COA is for XP Professional, not Home, MCE or Tablet PC? You cannot use PKs for another edition. Second, was this Windows CD with your PC, or is it a copy from someone else? If so, that CD may be another type of CD. You need to use an OEM CD for the COA SLP keys. 
    Friday, October 24, 2008 12:46 AM