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CRM plugin not showing in Outlook RRS feed

  • Question

  • I have a user with Outlook 2016 who needs the Outlook plugin for CRM2011.

    It wasn't working properly so I uninstalled it, then reinstalled it.  Now it doesn't show up in Outlook at all.  It isn't in COM Addins or Disabled Items.  I've tried repairing, remove/reinstall again and restarting, etc.  I tried manually adding the plugin once the installer said it was OK but it's not working.  How can I get Outlook to recognise that the CRM plugin is here?

    Thanks.

    # CRM Tracing Version 2.0
    # LocalTime: 2017-10-02 10:52:55.530
    # Categories: *:Verbose
    # CallStackOn: Yes
    # ComputerName: CONSULT-4D02859
    # CRMVersion: 5.0.9690.4376

    [2017-10-02 10:52:55.530] Process:OUTLOOK |Organization:00000000-0000-0000-0000-000000000000 |Thread:    5(WorkaroundForUserPreferenceChangingHang) |Category: Application.Outlook |User: 00000000-0000-0000-0000-000000000000 |Level: Verbose |ReqId:  | AppDomainInitializerWorker.<WorkaroundForUserPreferenceChangingHang>b__0  ilOffset = 0x82
    at AppDomainInitializerWorker.<WorkaroundForUserPreferenceChangingHang>b__0(Object obj)  ilOffset = 0x82
    at <>c__DisplayClass2f.<ParameterizedThreadStartSilent>b__2a()  ilOffset = 0x16
    at ExceptionFilter.TryFilterAllCatch(Action body, Action`1 filter)  ilOffset = 0xF
    at <>c__DisplayClass2c.<ParameterizedThreadStartSilent>b__29(Object param)  ilOffset = 0x42
    at ThreadHelper.ThreadStart_Context(Object state)  ilOffset = 0x3B
    at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x79
    at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x9
    at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)  ilOffset = 0x34
    at ThreadHelper.ThreadStart(Object obj)  ilOffset = 0x32
    >Created dummy variables: False Color [Empty] {X=0,Y=0,Width=1366,Height=728}
    [2017-10-02 10:52:55.732] Process:OUTLOOK |Organization:00000000-0000-0000-0000-000000000000 |Thread:    6(MSCRM:-NotificationManager.NotificationWatcherThreadProc) |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Warning |ReqId:  | NotificationManager.NotificationWatcherThreadProc  ilOffset = 0x13
    at NotificationManager.NotificationWatcherThreadProc(Object locatorServiceContext)  ilOffset = 0x13
    at ThreadHelper.ThreadStart_Context(Object state)  ilOffset = 0x3B
    at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x79
    at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x9
    at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)  ilOffset = 0x34
    at ThreadHelper.ThreadStart(Object obj)  ilOffset = 0x32
    >NotificationWatcherThread Started. 
    [2017-10-02 10:52:55.733] Process:OUTLOOK |Organization:00000000-0000-0000-0000-000000000000 |Thread:    1 |Category: Application |User: 00000000-0000-0000-0000-000000000000 |Level: Warning |ReqId:  | OutlookClientContext.get_Instance  ilOffset = 0x1E
    at OutlookClientContext.get_Instance()  ilOffset = 0x1E
    at AppDomainInitializerWorker.InitializeAppDomain()  ilOffset = 0x11D
    at AppDomainInitializer..cctor()  ilOffset = 0x5
    at AppDomainInitializer..ctor()  ilOffset = 0xFFFFFFFF
    at RuntimeTypeHandle.CreateInstance(RuntimeType type, Boolean publicOnly, Boolean noCheck, Boolean& canBeCached, RuntimeMethodHandleInternal& ctor, Boolean& bNeedSecurityCheck)  ilOffset = 0xFFFFFFFF
    at RuntimeType.CreateInstanceSlow(Boolean publicOnly, Boolean skipCheckThis, Boolean fillCache, StackCrawlMark& stackMark)  ilOffset = 0x6A
    at RuntimeType.CreateInstanceDefaultCtor(Boolean publicOnly, Boolean skipCheckThis, Boolean fillCache, StackCrawlMark& stackMark)  ilOffset = 0xB1
    at Activator.CreateInstance(Type type, Boolean nonPublic)  ilOffset = 0x43
    at RuntimeType.CreateInstanceImpl(BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes, StackCrawlMark& stackMark)  ilOffset = 0x1BE
    at Activator.CreateInstance(Type type, BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes)  ilOffset = 0xB9
    at Activator.CreateInstance(String assemblyString, String typeName, Boolean ignoreCase, BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes, Evidence securityInfo, StackCrawlMark& stackMark)  ilOffset = 0x97
    at Activator.CreateInstance(String assemblyName, String typeName)  ilOffset = 0x11
    at AppDomain.CreateInstance(String assemblyName, String typeName)  ilOffset = 0x19
    >An expected Outlook version was not determined.  Using an Outlook11ClientContext object.
    Thursday, September 28, 2017 11:15 AM

Answers