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WHS backup problem and/or disk corrupt RRS feed

  • Question

  • Hi all,

    to make a long story short: my backup on WHS PP3 has errors, but I do not know how to solve them
    The WHS console server storage and addin homeserver diskmanagement reports all disks are healthy!
    I would like to know how to find the cause of my errors (which disk is corrupted) and how to get my whs healthy again, I used these disks in my freenas server , and did not ever had a problem wiht these disk, it is a big coincidence that only 4 weeks after user whs instead of freenas now my disk is broken/corrupted?????


    and here is the long story:

    I build a custom server with whs, installed all the updates including pp3
    totally I have now 5 discs in the system (boith ide and sata)
    I use duplication on some important folders, and use whs to backup my other pc's.

    All went fine until about 2 weeks ago.
    suddenly my network health was critical, and the server reported that my backup database was corrupted. WHS advised to do a repair.
    after waiting a long time, restarting the computer. nothing changed. still the same error.

    Searched the internet, found some advises about using checkdisk, tried, waited a very long time again, restarted.... nothing, still the same error.

    chkdsk c: /f /r
    chkdsk d: /f /r
    for /d %%1 in (C:\fs\*) do start chkdsk /f /r %%1


    Decided to forget about the backups, stopped backing up my computer (they all failed already some days) did again a checkdisk... now I get another error:

    Backup service is not running.

    Made a remote connection to my WHS, checked the service, it was stopped, started it, and it stopped immediatly, checked the eventlog, and found this error:


    Event Type: Error
    Event Source: HomeServer
    Event Category: None
    Event ID: 132
    Date: 20-12-2009
    Time: 23:41:47
    User: N/A
    Computer: WHS
    Description:
    Process homeserverconsole failed at d:\wssg_src\whs_pp3\qhs\src\backup\util\datafile.cpp(1648).

    For more information, see Help and Support Center at http://go.microsoft....ink/events.asp.


    check in the eventlog other errors and found (a lot of):


    Event Type: Error
    Event Source: HomeServer
    Event Category: None
    Event ID: 131
    Date: 20-12-2009
    Time: 23:41:47
    User: N/A
    Computer: WHS
    Description:
    Unexpected error 0x3 from DeleteFile on d:\folders\{00008086-058D-4C89-AB57-A7F909A47AB4}\Control.512.new: The system cannot find the path specified.

    For more information, see Help and Support Center at http://go.microsoft....ink/events.asp.


    Event Type: Error
    Event Source: HomeServer
    Event Category: PersistentDriveLetter
    Event ID: 1280
    Date: 20-12-2009
    Time: 23:41:20
    User: N/A
    Computer: WHS
    Description:
    Persistent Drive Letter Service failed: Starting service: No attempts to start the service have been made since the last boot.
    For more information, see Help and Support Center at http://go.microsoft....ink/events.asp.


    Event Type: Error
    Event Source: Application Error
    Event Category: (100)
    Event ID: 1000
    Date: 20-12-2009
    Time: 23:42:26
    User: N/A
    Computer: WHS
    Description:
    Faulting application homeserverconsole.exe, version 6.0.2423.0, faulting module BackupCheck.dll, version 6.0.2423.0, fault address 0x0003593b.

    For more information, see Help and Support Center at http://go.microsoft....ink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 68 6f 6d ure hom
    0018: 65 73 65 72 76 65 72 63 eserverc
    0020: 6f 6e 73 6f 6c 65 2e 65 onsole.e
    0028: 78 65 20 36 2e 30 2e 32 xe 6.0.2
    0030: 34 32 33 2e 30 20 69 6e 423.0 in
    0038: 20 42 61 63 6b 75 70 43 BackupC
    0040: 68 65 63 6b 2e 64 6c 6c heck.dll
    0048: 20 36 2e 30 2e 32 34 32 6.0.242
    0050: 33 2e 30 20 61 74 20 6f 3.0 at o
    0058: 66 66 73 65 74 20 30 30 ffset 00
    0060: 30 33 35 39 33 62 03593b 


    finally I found this error: 



    Event Type: Error
    Event Source: Ntfs
    Event Category: Disk 
    Event ID: 55
    Date: 15-12-2009
    Time: 6:57:38
    User: N/A
    Computer: WHS
    Description:
    The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume DATA.

    For more information, see Help and Support Center at http://go.microsoft....ink/events.asp.
    Data:
    0000: 00 00 04 00 02 00 52 00 ......R.
    0008: 02 00 00 00 37 00 04 c0 ....7..À
    0010: 00 00 00 00 02 01 00 c0 .......À
    0018: 00 00 00 00 00 00 00 00 ........
    0020: 00 00 00 00 00 00 00 00 ........
    0028: 00 00 00 00 .... 


    Event Type: Error
    Event Source: Ntfs
    Event Category: Disk 
    Event ID: 55
    Date: 20-12-2009
    Time: 13:07:41
    User: N/A
    Computer: WHS
    Description:
    The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume C:\fs\V.

    For more information, see Help and Support Center at http://go.microsoft....ink/events.asp.
    Data:
    0000: 12 00 04 00 02 00 52 00 ......R.
    0008: 02 00 00 00 37 00 04 c0 ....7..À
    0010: 00 00 00 00 02 01 00 c0 .......À
    0018: 40 00 00 00 00 00 00 00 @.......
    0020: 00 00 00 00 00 00 00 00 ........
    0028: 91 03 14 00 ?... 

    Can anyone give me an advise (besides returning to freenas again)

    thanks Manfred 


    Manfred
    Tuesday, December 22, 2009 11:43 AM

All replies

  • It seems likely that you have a failing disk. Run chkdsk on all the drives in your server again, and (when it's finished and yo've rebooted the server) check the server's Application event log for events from the Winlogon source. Probably chkdsk will report errors found and fixed on one or more disks.
    I'm not on the WHS team, I just post a lot. :)
    Tuesday, December 22, 2009 3:21 PM
    Moderator
  • Hi Ken,

    I did as you asked

    chkdsk c: /f /r
    chkdsk d: /f /r
    for /d %%1 in (C:\fs\*) do start chkdsk /f /r %%1

    Let the first two chkdsk run when restarting the computer, the ran direct.
    Took 2 hours to complete the direct chkdsk, than a restart, that took 12 hours to complete, and here are the results:
    - error is still there: the database backup has errors
    - all disks are reported healthy

    the messages from the application log: in order of time starting yesterday evening

    Event Type: Information
    Event Source: Chkdsk
    Event Category: None
    Event ID: 26214
    Date: 22-12-2009
    Time: 19:29:49
    User: N/A
    Computer: WHS
    Description:
    Chkdsk was executed in read/write mode.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: a0 59 00 00 38 4a 00 00    Y..8J..
    0008: 8e 90 00 00 00 00 00 00   ?......
    0010: 00 00 00 00 00 00 00 00   ........
    0018: 37 00 00 00 00 00 00 00   7.......
    0020: 2e e3 c5 00 00 00 00 00   .ãÅ.....
    0028: ec 6b 8c 1b 00 00 00 00   ìk?.....
    0030: fa b4 59 01 00 00 00 00   ú´Y.....
    0038: c6 47 08 3f 05 00 00 00   ÆG.?....
    0040: d2 4f ff 25 0e 00 00 00   ÒOÿ%....
    0048: ce 8e ca 83 13 00 00 00   Î?Ê?....
    0050: 10 4a 68 83 00 00 00 00   .Jh?....

    Event Type: Information
    Event Source: Chkdsk
    Event Category: None
    Event ID: 26214
    Date: 22-12-2009
    Time: 19:25:48
    User: N/A
    Computer: WHS
    Description:
    Chkdsk was executed in read/write mode.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: a0 15 00 00 92 15 00 00    ...?...
    0008: 1e 24 00 00 00 00 00 00   .$......
    0010: 00 00 00 00 00 00 00 00   ........
    0018: 39 00 00 00 00 00 00 00   9.......
    0020: 5a 8f 33 01 00 00 00 00   Z3.....
    0028: fe d6 ce 06 00 00 00 00   þÖÎ.....
    0030: a8 01 87 01 00 00 00 00   ¨.?.....
    0038: aa f1 1d de 03 00 00 00   ªñ.Þ....
    0040: 44 82 2e f7 0e 00 00 00   D?.÷....
    0048: 5c 07 2c f4 12 00 00 00   \.,ô....
    0050: 10 4a 68 83 00 00 00 00   .Jh?....

    Event Type: Warning
    Event Source: VSS
    Event Category: None
    Event ID: 12290
    Date: 22-12-2009
    Time: 19:15:03
    User: N/A
    Computer: WHS
    Description:
    Volume Shadow Copy Service warning: GetVolumeInformationW(\\?\Volume{850052f4-df8c-11de-8275-001731f17a49}\,NULL,0,NULL,NULL,[0x00000000], , 260) == 0x00000005.  hr = 0x00000000.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 2d 20 43 6f 64 65 3a 20   - Code: 
    0008: 53 50 52 50 52 4f 56 43   SPRPROVC
    0010: 30 30 30 30 32 32 34 34   00002244
    0018: 2d 20 43 61 6c 6c 3a 20   - Call: 
    0020: 53 50 52 50 52 4f 56 43   SPRPROVC
    0028: 30 30 30 30 32 31 37 36   00002176
    0030: 2d 20 50 49 44 3a 20 20   - PID:  
    0038: 30 30 30 30 35 36 31 36   00005616
    0040: 2d 20 54 49 44 3a 20 20   - TID:  
    0048: 30 30 30 30 32 39 34 30   00002940
    0050: 2d 20 43 4d 44 3a 20 20   - CMD:  
    0058: 43 3a 5c 57 49 4e 44 4f   C:\WINDO
    0060: 57 53 5c 53 79 73 74 65   WS\Syste
    0068: 6d 33 32 5c 73 76 63 68   m32\svch
    0070: 6f 73 74 2e 65 78 65 20   ost.exe 
    0078: 2d 6b 20 73 77 70 72 76   -k swprv
    0080: 2d 20 55 73 65 72 3a 20   - User: 
    0088: 4e 54 20 41 55 54 48 4f   NT AUTHO
    0090: 52 49 54 59 5c 53 59 53   RITY\SYS
    0098: 54 45 4d 20 20 20 20 20   TEM     
    00a0: 2d 20 53 69 64 3a 20 20   - Sid:  
    00a8: 53 2d 31 2d 35 2d 31 38   S-1-5-18
    00b0: 2d 20 45 72 72 6f 72 3a   - Error:
    00b8: 47 65 74 56 6f 6c 75 6d   GetVolum
    00c0: 65 49 6e 66 6f 72 6d 61   eInforma
    00c8: 74 69 6f 6e 57 28 5c 5c   tionW(\\
    00d0: 3f 5c 56 6f 6c 75 6d 65   ?\Volume
    00d8: 7b 38 35 30 30 35 32 66   {850052f
    00e0: 34 2d 64 66 38 63 2d 31   4-df8c-1
    00e8: 31 64 65 2d 38 32 37 35   1de-8275
    00f0: 2d 30 30 31 37 33 31 66   -001731f
    00f8: 31 37 61 34 39 7d 5c 2c   17a49}\,
    0100: 4e 55 4c 4c 2c 30 2c 4e   NULL,0,N
    0108: 55 4c 4c 2c 4e 55 4c 4c   ULL,NULL
    0110: 2c 5b 30 78 30 30 30 30   ,[0x0000
    0118: 30 30 30 30 5d 2c 20 2c   0000], ,
    0120: 20 32 36 30 29 20 3d 3d    260) ==
    0128: 20 30 78 30 30 30 30 30    0x00000
    0130: 30 30 35 20 20 20 20 20   005     
       

    I see a lot of these warnings

    Then the computer was restarted

    Event Type: Information
    Event Source: Winlogon
    Event Category: None
    Event ID: 1001
    Date: 23-12-2009
    Time: 7:59:33
    User: N/A
    Computer: WHS
    Description:
    Checking file system on \\?\VOLUME{2F50EC13-DCDF-11DE-BA90-001731F17A49}
    The type of the file system is NTFS.
    Volume label is DATA.

    A disk check has been scheduled.
    Windows will now check the disk.                         
    Cleaning up 10 unused index entries from index $SII of file 0x9.
    Cleaning up 10 unused index entries from index $SDH of file 0x9.
    Cleaning up 10 unused security descriptors.
    CHKDSK is verifying file data (stage 4 of 5)...
    File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
    Free space verification is complete.

     488375968 KB total disk space.
     467932756 KB in 94259 files.
         38660 KB in 6469 indexes.
             0 KB in bad sectors.
        181688 KB in use by the system.
         65536 KB occupied by the log file.
      20222864 KB available on disk.

          4096 bytes in each allocation unit.
     122093992 total allocation units on disk.
       5055716 allocation units available on disk.

    Internal Info:
    b0 89 01 00 83 89 01 00 ad 87 02 00 00 00 00 00  ................
    00 00 00 00 00 00 00 00 42 00 00 00 00 00 00 00  ........B.......
    7e 6d 67 07 00 00 00 00 34 e1 ab 70 00 00 00 00  ~mg.....4..p....
    4e 80 7a 07 00 00 00 00 aa 26 36 ab 20 00 00 00  N.z......&6. ...
    00 34 5b 9d 00 00 00 00 86 67 39 d0 21 00 00 00  .4[......g9.!...
    10 4a 68 83 00 00 00 00 5d 9f 82 7c 74 00 00 00  .Jh.....]..|t...
    33 70 01 00 00 00 00 00 00 50 59 90 6f 00 00 00  3p.......PY.o...
    Checking file system on \\?\VOLUME{2F50EC13-DCDF-11DE-BA90-001731F17A49}
    The type of the file system is NTFS.
    Volume label is DATA.

    A disk check has been scheduled.
    Windows will now check the disk.                         
    CHKDSK is verifying file data (stage 4 of 5)...
    File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
    Free space verification is complete.
    Windows has checked the file system and found no problems.

     488375968 KB total disk space.
     467932760 KB in 94260 files.
         38660 KB in 6469 indexes.
             0 KB in bad sectors.
        181688 KB in use by the system.
         65536 KB occupied by the log file.
      20222860 KB available on disk.

          4096 bytes in each allocation unit.
     122093992 total allocation units on disk.
       5055715 allocation units available on disk.

    Internal Info:
    b0 89 01 00 84 89 01 00 ae 87 02 00 00 00 00 00  ................
    00 00 00 00 00 00 00 00 38 00 00 00 00 00 00 00  ........8.......
    d8 cf 69 07 00 00 00 00 e4 64 31 71 00 00 00 00  ..i......d1q....
    e6 f6 70 07 00 00 00 00 72 09 fe 7e 20 00 00 00  ..p.....r..~ ...
    4c 6f 56 9d 00 00 00 00 f0 a6 7f a4 21 00 00 00  LoV.........!...
    30 98 68 83 00 00 00 00 5d 9f 82 7c 74 00 00 00  0.h.....]..|t...
    34 70 01 00 00 00 00 00 00 60 59 90 6f 00 00 00  4p.......`Y.o...


    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Event Type: Information
    Event Source: Chkdsk
    Event Category: None
    Event ID: 26214
    Date: 22-12-2009
    Time: 19:39:23
    User: N/A
    Computer: WHS
    Description:
    Chkdsk was executed in read/write mode.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 90 52 00 00 cc 49 00 00   R..ÌI..
    0008: e2 8f 00 00 00 00 00 00   â......
    0010: 00 00 00 00 00 00 00 00   ........
    0018: 2a 00 00 00 00 00 00 00   *.......
    0020: c2 18 3d 01 00 00 00 00   Â.=.....
    0028: c8 03 09 26 00 00 00 00   È..&....
    0030: a0 52 57 01 00 00 00 00    RW.....
    0038: 56 a5 3b 0e 06 00 00 00   V¥;.....
    0040: bc c1 c2 a1 0e 00 00 00   ¼Á¡....
    0048: 8a 75 20 da 14 00 00 00   ?u Ú....
    0050: 10 4a 68 83 00 00 00 00   .Jh?....

    Event Type: Information
    Event Source: Winlogon
    Event Category: None
    Event ID: 1001
    Date: 23-12-2009
    Time: 7:59:34
    User: N/A
    Computer: WHS
    Description:
    Checking file system on C:
    The type of the file system is NTFS.
    Volume label is SYS.

    A disk check has been scheduled.
    Windows will now check the disk.                         
    Cleaning up minor inconsistencies on the drive.
    Cleaning up 750 unused index entries from index $SII of file 0x9.
    Cleaning up 750 unused index entries from index $SDH of file 0x9.
    Cleaning up 750 unused security descriptors.
    CHKDSK is verifying Usn Journal...
    Usn Journal verification completed.
    CHKDSK is verifying file data (stage 4 of 5)...
    File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
    Free space verification is complete.

      20978968 KB total disk space.
       6811024 KB in 20675 files.
          6648 KB in 2787 indexes.
             0 KB in bad sectors.
        131828 KB in use by the system.
         65536 KB occupied by the log file.
      14029468 KB available on disk.

          4096 bytes in each allocation unit.
       5244742 total allocation units on disk.
       3507367 allocation units available on disk.

    Internal Info:
    c0 6d 00 00 b2 5b 00 00 67 7e 00 00 00 00 00 00  .m...[..g~......
    3d 00 00 00 06 00 00 00 fb 05 00 00 00 00 00 00  =...............
    4a 5e 05 02 00 00 00 00 6c 40 39 10 00 00 00 00  J^......l@9.....
    ee 4b 3e 05 00 00 00 00 34 97 a7 cd 00 00 00 00  .K>.....4.......
    1a 13 75 80 00 00 00 00 88 0f 90 6d 01 00 00 00  ..u........m....
    10 4a 68 83 00 00 00 00 5d 9f 82 7c 05 00 00 00  .Jh.....]..|....
    c3 50 00 00 00 00 00 00 00 40 b6 9f 01 00 00 00  .P.......@......

    Windows has finished checking your disk.
    Please wait while your computer restarts.


    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Event Type: Information
    Event Source: Winlogon
    Event Category: None
    Event ID: 1001
    Date: 23-12-2009
    Time: 7:59:34
    User: N/A
    Computer: WHS
    Description:
    Checking file system on D:
    The type of the file system is NTFS.
    Volume label is DATA.

    A disk check has been scheduled.
    Windows will now check the disk.                         
    Cleaning up minor inconsistencies on the drive.
    Cleaning up 2 unused index entries from index $SII of file 0x9.
    Cleaning up 2 unused index entries from index $SDH of file 0x9.
    Cleaning up 2 unused security descriptors.
    CHKDSK is verifying Usn Journal...
    Usn Journal verification completed.
    CHKDSK is verifying file data (stage 4 of 5)...
    File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
    Free space verification is complete.

     223208999 KB total disk space.
     125886140 KB in 136123 files.
         67048 KB in 11376 indexes.
             0 KB in bad sectors.
        256223 KB in use by the system.
         65536 KB occupied by the log file.
      96999588 KB available on disk.

          4096 bytes in each allocation unit.
      55802249 total allocation units on disk.
      24249897 allocation units available on disk.

    Internal Info:
    60 40 02 00 37 40 02 00 b0 8c 03 00 00 00 00 00  `@..7@..........
    2e 98 00 00 ca 71 01 00 8e 00 00 00 00 00 00 00  .....q..........
    de ce d4 0a 00 00 00 00 2a 50 93 2e 00 00 00 00  ........*P......
    d8 56 fd 0a 00 00 00 00 32 b6 f7 e3 04 00 00 00  .V......2.......
    e0 ea 17 55 04 00 00 00 6a 66 67 87 09 00 00 00  ...U....jfg.....
    10 4a 68 83 00 00 00 00 5d 9f 82 7c 35 00 00 00  .Jh.....]..|5...
    bb 13 02 00 00 00 00 00 00 f0 7a 03 1e 00 00 00  ..........z.....
    Checking file system on D:
    The type of the file system is NTFS.
    Volume label is DATA.

    A disk check has been scheduled.
    Windows will now check the disk.                         
    CHKDSK is verifying Usn Journal...
    Usn Journal verification completed.
    CHKDSK is verifying file data (stage 4 of 5)...
    File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
    Free space verification is complete.
    Windows has checked the file system and found no problems.

     223208999 KB total disk space.
     125886144 KB in 136124 files.
         67048 KB in 11376 indexes.
             0 KB in bad sectors.
        256223 KB in use by the system.
         65536 KB occupied by the log file.
      96999584 KB available on disk.

          4096 bytes in each allocation unit.
      55802249 total allocation units on disk.
      24249896 allocation units available on disk.

    Internal Info:
    60 40 02 00 38 40 02 00 b1 8c 03 00 00 00 00 00  `@..8@..........
    2e 98 00 00 ca 71 01 00 8c 00 00 00 00 00 00 00  .....q..........
    de ce d4 0a 00 00 00 00 ac f0 52 2e 00 00 00 00  ..........R.....
    16 6b f1 0a 00 00 00 00 e0 02 25 e4 04 00 00 00  .k........%.....
    94 af 1c 55 04 00 00 00 8c 2c 4d 87 09 00 00 00  ...U.....,M.....
    30 98 68 83 00 00 00 00 5d 9f 82 7c 35 00 00 00  0.h.....]..|5...
    bc 13 02 00 00 00 00 00 00 00 7b 03 1e 00 00 00  ..........{.....


    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1001
    Date: 23-12-2009
    Time: 8:11:22
    User: N/A
    Computer: WHS
    Description:
    Fault bucket 1575745692.

    Event Type: Information
    Event Source: Application Error
    Event Category: (100)
    Event ID: 1004
    Date: 23-12-2009
    Time: 8:11:11
    User: N/A
    Computer: WHS
    Description:
    Reporting queued error: faulting application whsbackup.exe, version 6.0.2423.0, faulting module whsbackup.exe, version 6.0.2423.0, fault address 0x00063604.


    So from these messages I cannot find a relation to any disk in error, can you??

    Thanks for reading this long post :)


    Manfred
    Wednesday, December 23, 2009 7:32 AM
  • It looks like all but one of your disks had "minor inconsistencies" which chkdsk corrected. Even "minor inconsistencies" are errors, they're just not serious and usually Windows can recover from them unassisted.

    Given that your original problem was a disk which was reported as "unreadable" I still think you have hardware issues, though driver problems are also a possibility. If the initial problem was unique, then you may be able to simply use the database repair function in the console; that would be worth a try.
    I'm not on the WHS team, I just post a lot. :)
    Wednesday, December 23, 2009 2:04 PM
    Moderator
  • Guess how many times I tried the database repair??? (more then 5 times) also clean up does not work anymore

    But I started it again some minutes ago, I let you know the results.
     

    I even want to give up all the backups, when this is needed to get my system up and running again.


    I think I can say I am an microsoft addict ( I am an C# developer and Sharepoint consultant)  but I start to believe this product (WHS) is not ready for public.

    I honestly do not see how an small business or home user with some limited IT knowledge can ever recover from problems with WHS.

    When the product work, it is nice, but microsoft forgot how to cope with problem solving.


     

    Manfred
    Wednesday, December 23, 2009 3:33 PM
  • Ok repair finished.....

    still backup errors:
    Event Type: Error
    Event Source: Application Error
    Event Category: (100)
    Event ID: 1000
    Date: 23-12-2009
    Time: 17:05:18
    User: N/A
    Computer: WHS
    Description:
    Faulting application HomeServerConsole.exe, version 6.0.2423.0, faulting module BackupCheck.dll, version 6.0.2423.0, fault address 0x000136f5.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74   Applicat
    0008: 69 6f 6e 20 46 61 69 6c   ion Fail
    0010: 75 72 65 20 20 48 6f 6d   ure  Hom
    0018: 65 53 65 72 76 65 72 43   eServerC
    0020: 6f 6e 73 6f 6c 65 2e 65   onsole.e
    0028: 78 65 20 36 2e 30 2e 32   xe 6.0.2
    0030: 34 32 33 2e 30 20 69 6e   423.0 in
    0038: 20 42 61 63 6b 75 70 43    BackupC
    0040: 68 65 63 6b 2e 64 6c 6c   heck.dll
    0048: 20 36 2e 30 2e 32 34 32    6.0.242
    0050: 33 2e 30 20 61 74 20 6f   3.0 at o
    0058: 66 66 73 65 74 20 30 30   ffset 00
    0060: 30 31 33 36 66 35         0136f5  

    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1001
    Date: 23-12-2009
    Time: 17:41:20
    User: N/A
    Computer: WHS
    Description:
    Fault bucket 1575745692.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 42 75 63 6b 65 74 3a 20   Bucket: 
    0008: 31 35 37 35 37 34 35 36   15757456
    0010: 39 32 0d 0a               92..    

    Anyone any suggestions?

    Is there a way Microsoft can help?
    I already send some error reports to them, but that looks like a black hole

    Manfred
    Wednesday, December 23, 2009 4:43 PM
  • I don't have an answer to this, but I am interested if anyone else has.   I have exactly the same situation as this guy.   It ended up that, although I can access existing network shares by using text commands at the command prompt or from Windows Explorer (except  from a Windows 7 machine - it always says the password is wrong when I know it isn't- be nice to figure THAT one out!) in the normal manner, I can not get the Home Server Console to run at all.  It only says that the "Home Server Backup Service is not running.." and then.... nothing but a message saying I should restart Windows Home Server (which, naturally, fixes nothing).  I can't access the OS in any other way than this (although the remote functions seem to work OK), whether remotely or at the Home Server machine itself.  It may as well be XP Pro with IIS running at this point.  Just like this guy, it all started with a "corrupt backup database" error.
    Thursday, December 24, 2009 8:55 PM
  • I expect one or more files on your system drive are corrupted or missing. The fact that chkdsl took a very long time to run on the C drive usually indicates there's a major problem.

    Personally I would:

    1. Check if any of the disks has reverted to PIO mode. (Checkout this thread and this one and this one). If yes correct the problem before proceding
    2. Run chkdsk on all drives again
    3. Do a server reinstall. This should preserve all data and client backups, however all other post install modification will be lost.

    @dscsiii, best run chkdsk on all disks in your server. If disks are healthy do a server reinstall.
    Friday, December 25, 2009 12:38 AM
    Moderator
  • I don't have an answer to this, but I am interested if anyone else has.   I have exactly the same situation as this guy.   It ended up that, although I can access existing network shares by using text commands at the command prompt or from Windows Explorer (except  from a Windows 7 machine - it always says the password is wrong when I know it isn't- be nice to figure THAT one out!) in the normal manner, I can not get the Home Server Console to run at all.  It only says that the "Home Server Backup Service is not running.." and then.... nothing but a message saying I should restart Windows Home Server (which, naturally, fixes nothing).  I can't access the OS in any other way than this (although the remote functions seem to work OK), whether remotely or at the Home Server machine itself.  It may as well be XP Pro with IIS running at this point.  Just like this guy, it all started with a "corrupt backup database" error.

    That makes three of us.  I don't know how to shake the problem, and all drives read healthy.  My backup server fails every night, and now I'm getting this error: 

    <<<<<
    homeserverconsole.exe - corrupt file

    The file or directory c:\windows\assembly\GAC_MSIL is corrupt and unreadable.  Please run chkdsk utility.
    >>>>>

    Today is the first time I've had this particular error, but the backups have been failing for some time. 

    All this has continued, even after a complete server reinstall six weeks ago (and before that also). 

    Sunday, January 10, 2010 8:55 AM
  • I don't have an answer to this, but I am interested if anyone else has.   I have exactly the same situation as this guy.   It ended up that, although I can access existing network shares by using text commands at the command prompt or from Windows Explorer (except  from a Windows 7 machine - it always says the password is wrong when I know it isn't- be nice to figure THAT one out!) in the normal manner, I can not get the Home Server Console to run at all.  It only says that the "Home Server Backup Service is not running.." and then.... nothing but a message saying I should restart Windows Home Server (which, naturally, fixes nothing).  I can't access the OS in any other way than this (although the remote functions seem to work OK), whether remotely or at the Home Server machine itself.  It may as well be XP Pro with IIS running at this point.  Just like this guy, it all started with a "corrupt backup database" error.

    That makes three of us.  I don't know how to shake the problem, and all drives read healthy.  My backup server fails every night, and now I'm getting this error: 

    <<<<<
    homeserverconsole.exe - corrupt file

    The file or directory c:\windows\assembly\GAC_MSIL is corrupt and unreadable.  Please run chkdsk utility.
    >>>>>

    Today is the first time I've had this particular error, but the backups have been failing for some time. 

    All this has continued, even after a complete server reinstall six weeks ago (and before that also). 

    You mean the reinstallation can not fix this problem?
    OMG,  I meet the similar case...  I am trying to run "chkdsk" and the WHS reboots before finish the check.

    WHS is ready!
    Monday, January 18, 2010 4:53 PM
  • This is scary.  I am also having a similar problem.  Additionally, I'm periodically finding files on the server which cannot be accessed. The error message I get:

    An unexpected error is keeping you from copying the file.  Error 0x8007048f.

    As far as I can tell, this error relates to a missing partition.  however, all disks show available and healthy in the console. Is chkdsk the way to go here too?  Using the syntax referenced above?
    Monday, February 1, 2010 7:04 PM
  • This is scary.  I am also having a similar problem.  Additionally, I'm periodically finding files on the server which cannot be accessed. The error message I get:

    An unexpected error is keeping you from copying the file.  Error 0x8007048f.

    As far as I can tell, this error relates to a missing partition.  however, all disks show available and healthy in the console. Is chkdsk the way to go here too?  Using the syntax referenced above?
    This particular error code probably translates to ERROR_DEVICE_NOT_CONNECTED. It's troubling, because it normally indicates that a disk drive has dropped off-line for some reason (possibly just extended error correction, which happens with every drive, possibly a failing drive). Do you always see this error with certain files? Or is it random?

    You can certainly run chkdsk on all your drives, following the instructions in this FAQ.

    I'm not on the WHS team, I just post a lot. :)
    Monday, February 1, 2010 8:14 PM
    Moderator
  • I am here because I did a web search on"Fault bucket 1575745692" and this page was linked to.

    I have a HP MS470 with 4 1TB drives. I am fairly savvy to IT issues and am stumped. My symptoms are: All blue lights, (good); won't backup because of an I/O error. Have done the chkdsk and after a long wait nothing was fixed. Did database repair and was told database is good, errored when doing database cleanup.

    I don't know where to turn short of doing an entire wipe and resetting up the whole thing. Not a nice thought given it is backing up 9 computers ( I bet I couldn't restore any of those computers right now, now that I think about it. )

    Paul




    Sunday, February 28, 2010 8:22 PM
  • I am here because I did a web search on"Fault bucket 1575745692" and this page was linked to.

    I have a HP MS470 with 4 1TB drives. I am fairly savvy to IT issues and am stumped. My symptoms are: All blue lights, (good); won't backup because of an I/O error. Have done the chkdsk and after a long wait nothing was fixed. Did database repair and was told database is good, errored when doing database cleanup.

    I don't know where to turn short of doing an entire wipe and resetting up the whole thing. Not a nice thought given it is backing up 9 computers ( I bet I couldn't restore any of those computers right now, now that I think about it. )

    Paul


    To clarify: did you do chkdsk /r?  If so, did you run it on all drives on the server (or just the primary drive)?  If not, you should the FAQ post:  How to check all the drives in your server for errors for details on how to do that.
    Sunday, February 28, 2010 9:05 PM
    Moderator
  • The first time I did it I ran:
    chkdsk c: /f /r
    chkdsk d: /f /r
    for /d %%1 in (C:\fs\*) do start chkdsk /f /r %%1


    I am doing it again and am running:
    net stop pdl
    net stop whsbackup
    chkdsk D: /x /r
    chkdsk C: /x /r
    for /d %%1 in (C:\fs\*) do start chkdsk /x /r %%1


    The batch is running right now. It appears to be checking the C and D drives, although I have 4 drives in the server. I am assuming that there is a span of all the non system drives and that the chkdsk is going to read the D drive as a pool of the 2nd through 4th drives.

    btw, I RDP'd into the server, did not use the console.
    Paul
    Sunday, February 28, 2010 9:09 PM
  • Hi all,

    to make a long story short: my backup on WHS PP3 has errors, but I do not know how to solve them
    The WHS console server storage and addin homeserver diskmanagement reports all disks are healthy!
    I would like to know how to find the cause of my errors (which disk is corrupted) and how to get my whs healthy again, I used these disks in my freenas server , and did not ever had a problem wiht these disk, it is a big coincidence that only 4 weeks after user whs instead of freenas now my disk is broken/corrupted?????

    I'm beginning to wonder about PP3.  I also upgraded and now when I try to restore a hard drive that crashed on one of my PCs, the restore just hangs.  Yet WHS reports all disks as healthy.  I've tried database repair, cleanup and chkdsk to no avail.  If there is a problem with one of my WHS hard drives then that is something that WHS absolutely should alert me about.  I mean it's on all the time with not that much to do, seems like it should be extremely paranoid about health checks??
    Monday, March 1, 2010 4:53 AM
  • I may have also experienced the same or a very similar issue.  I haven't spent much time troubleshooting this issue as of yet, however I will contribute any progress I make if and when I get to that point.  For now, I took the HP Mediasmart Server EX470 offline and replaced it with an HP Mediasmart LX195 that seems to be working fine so far.
    Friday, May 7, 2010 12:52 AM
  • I've been living with this problem for well over a year.  I've done three rebuilds, swapped out all the drives, done chkdsk's, etc on my 470.  Since my first couple months with the machine, I've been living with failed backups and backup service shutdowns.  I simply no longer trust my server to handle my backups. 
    Friday, May 7, 2010 11:12 AM
  • Its seems I am having the same issues - event log shows same WHSBACKUP 2 errors.  2 of my machines (XP and Vista64) backup fine, 2 Vista Home do not.
    Thursday, May 27, 2010 7:02 PM
  • I don't have an answer to this, but I am interested if anyone else has.   I have exactly the same situation as this guy.   It ended up that, although I can access existing network shares by using text commands at the command prompt or from Windows Explorer (except  from a Windows 7 machine - it always says the password is wrong when I know it isn't- be nice to figure THAT one out!) in the normal manner, I can not get the Home Server Console to run at all.  It only says that the "Home Server Backup Service is not running.." and then.... nothing but a message saying I should restart Windows Home Server (which, naturally, fixes nothing).  I can't access the OS in any other way than this (although the remote functions seem to work OK), whether remotely or at the Home Server machine itself.  It may as well be XP Pro with IIS running at this point.  Just like this guy, it all started with a "corrupt backup database" error.


    I also have had problems with the backup stopping Found this error:

    Faulting application whsbackup.exe, version 6.0.2423.0, faulting module whsbackup.exe, version 6.0.2423.0, fault address 0x00063604.

    This came up shortly after installng PP3 never had it before. Would appear that it is NOT the hard drives that are in error but the whsbackup.exe itself. Perhaps MS could research this a  little.

    Tuesday, July 20, 2010 4:10 PM
  • Same error here:

    Faulting application whsbackup.exe, version 6.0.2423.0, faulting module whsbackup.exe, version 6.0.2423.0, fault address 0x0001c708.

    Does anyone have any answers to this?

    A low level check of the disks shows they are all working fine with no errors.

    I've run a chkdsk once and it reported and fixed some minor errors. You would expect a backup solution to be more robust & tolerant minor disk errors with it being such a crucial service.

    I guess I'll run chkdsk again and see if there are more errors - but if so it looks like it could be whsbackup that's creating the disk errors in the first place. 


    Tuesday, September 28, 2010 3:39 PM
  • Same error here, no backups for the last month. Anyone fixed it without a homeserver reinstall? Already did everything else mentioned in this thread.
    Wednesday, September 29, 2010 5:47 PM
  • Solved my problem; well at least until it breaks again I guess.

    The issues I had were; no backups for 2 weeks, the backup share becoming very large, numerous "error report this to microsoft" on the WHS when on remote desktop and the event log contained numerous errors of the form:

    Faulting application whsbackup.exe, version 6.0.2423.0, faulting module whsbackup.exe, version 6.0.2423.0, fault address 0x0001c708.

    Low level diagnostics (Ultimate Boot CD) give both disks in my machine a clean bill of health.

    I followed the instructions to chkdsk all volumes several times. Chkdsk reported errors each time that were fixed but still whsbackup refused to backup and failed when I tried to clean up. After trying to use whsbackup more errors appeared for chkdsk to correct so it looks to me like whsbackup is the cause of these errors rather than suffering from them.

    After doing the chkdsk 3 times (at 36 hours each time) with no succesful outcome I decided to wipe the backups and start again (luckily we also backup all important data another way so this is safe for us). 

    This is what I did:

    Log on to the WHS and open a command window, either with Advanced Admin Console or Remote Desktop. 

     - net stop pdl
     - net stop whsbackup
     - delete the contents of  D:\folders\{00008086-058D-4C89-AB57-A7F909A47AB4}. Do not delete the folder itself.
     - restart the WHS and check it comes up. 
     
    On the WHS console you should see that all computers are now marked as "Not backed up".

    As all the backups are now gone you need to manually backup each computer you need backed up (or wait for them to back themselves up next backup period), remember you can only do these one at a time. I found that my PCs we still recognised by the WHS but if not you may need to run the discovery.exe app (found in C:\program files\Windows Home Server on your PCs) to re-register them.

    It's early days but I have my most important PCs backed-up again, no errors reported and the WHS backup Repair Clean Up options work again.  

    Wednesday, September 29, 2010 7:27 PM
  • This worked like a charm - although I didn't want to give up my backups, that was a small trade off for trying other fixes and potentially corrupting the WHS.

     

    Thanks!

    Saturday, February 12, 2011 10:15 PM
  • @Users Medalsgeoffblanduk

    Thanks for posting this solution ! I had a complete WHS freeze each Sunday when cleanup process was running, not to mention the backup service crash each time one specific client was attempting a backup.

    As someone else posted, loosing your backups is a minor tradeoff, and you control the timing of this maintenance task. Just do a full backup soon after  (connecting via GigE will be fastest).

    Proposed Answer
    Sunday, May 8, 2011 6:51 PM
  • Considering I have 7 or 8 computers backed up and 550 GB of unique backup data, I would rather not have to throw out the backups now that I know the backup sets are corrupted due to "replacing bad clusters" during the lengthy chkdsk /f /r /x process on a failing drive.

     

    Is there a verification program that will check the hash tags against the newly calculated hash of each stored cluster?  And it would then mark a backup as either invalid if there was no way to retrieve that cluster from any machine in the backup sets?  And it would retrieve the cluster on the next round of backups if it were available?

     

    After this latest chkdsk is done this afternoon, I'm going to toss the 550 GB, remove the drive, and install a new one, so if there is a solution other than throwing out the backup set to restore my confidence in the validity of the stored backup database, let me know.



    Monday, May 30, 2011 4:12 PM
  • After Looking in the System drive the harddisc is failing bad block.
    Thursday, February 21, 2013 10:20 PM