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Windows 7 Activated but not genuine - from Acer Laptop RRS feed

  • Question

  • Followed the Forums instructions, open a new thread.

    MGADiag report shows -

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {F2CC05BF-9C51-4C8E-B3A1-EECF62067152}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F2CC05BF-9C51-4C8E-B3A1-EECF62067152}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-712642722-2119523623-2483956250</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5745G</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>V1.11</Version><SMBIOSVersion major="2" minor="6"/><Date>20100514000000.000000+000</Date></BIOS><HWID>5EF23007018400FE</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-1033-7600.0000-0702010
    Installation ID: 001610461591912626152834727475749324072713067100989652
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7QJB7
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 24/01/2012 10:16:55 a.m.

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x00000000000169A0
    Event Time Stamp: 1:21:2012 02:45
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEAHKJcDzo2ynTiJDZYQs6K6eZ5dlY=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        ACRPRDCT
      FACP            ACRSYS        ACRPRDCT
      HPET            ACRSYS        ACRPRDCT
      BOOT            ACRSYS        ACRPRDCT
      MCFG            ACRSYS        ACRPRDCT
      WDAT            ACRSYS        ACRPRDCT
      ASF!            ACRSYS        ACRPRDCT
      SLIC            ACRSYS        ACRPRDCT
      ASPT            ACRSYS        ACRPRDCT
      DMAR            INTEL         CP_FIELD
      SSDT            PmRef        CpuPm

    Rang acer for support, they ask me to check with Microsoft.

    Please help

    Thanks in advance,

    Joo

    Monday, January 23, 2012 8:25 PM

Answers

  • "jsyong1" wrote in message news:3939d018-2df6-499a-81fd-7a683f43298b...

    Hi,

    The Chkdsk stuck @ stage 4 - 10% mark. Will check again in 15 minutes.

    The sfc always stuck at 6% - retried at least 2 times and one time in safe mode. All stuck at 6%. It failes with service is not available due to resource being used by other processes.

    Will try to run another MGADiag after chkdsk completes (if it did)

    Thanks,

    Joo

    I take it both chkdsk and sfc failed, then?
    This means that there is some heavy corruption present – and I would recommend backing up your data to external media before doing anything else.
     
    Once the system is backed up, you can try running chkdsk from external media – boot to the Repair  console, and run CHKDSK from there. See if that fares any better. If no, then I suggest downloading the HD manufacturer’s disk test utility, and booting to the CD you burn from that – see if it finds any problems with the drive.
    Note that doing this can kill a failing drive stone dead – hence the heavy suggestion to back up first!
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Monday, January 30, 2012 11:30 PM
    Wednesday, January 25, 2012 12:20 PM
    Moderator

All replies

  • "jsyong1" wrote in message news:ae986699-65c1-4922-871f-3e52cbae5b7e...

    Followed the Forums instructions, open a new thread.

    MGADiag report shows -

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003


    Other data-->
    SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5745G</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>V1.11</Version><SMBIOSVersion major="2" minor="6"/><Date>20100514000000.000000+000</Date></BIOS



    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: 7QJB7
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 24/01/2012 10:16:55 a.m.

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x00000000000169A0
    Event Time Stamp: 1:21:2012 02:45
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys



    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001


    Rang acer for support, they ask me to check with Microsoft.

    Please help

    Thanks in advance,

    Joo

    The highlighted Tampered files are the cause of your problem.
    This is an unusual set of errors – so a few questions before we attempt to fix them, if you don’t mind?
    1) What Anti-Virus program are you using? – what other AV’s have ever been installed on this machine since it was last reformatted?
    2) Have you ever used a Registry Cleaner or Optimiser on this installation?
    3) How long has this problem been evident?
    4) What software or hardware was installed in the 2-3 days prior to the problem surfacing?
    5) What fixes have you already attempted? Did Acer get you to do anything?
     
    OK – to the resolution
     
    First try a System Restore back to a time the system was functioning properly, and see if that cures the problem. (run another MGADiag report and check for the problem entries)
     
    If not, then  -
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC

    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.

    run another MGADiag report, and post the results.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, January 23, 2012 8:46 PM
    Moderator
  • Hi,

    Thanks for answering back so quickly.

    1. MacFee (Spelling may be wrong) software - the software came with the laptop.

    2. Nope. It is a brand new machine.

    3. Got the laptop 3 weeks ago. Problem started appearing this week.

    4. None. Have installed software (game - lineage II, etc)

    5. Tried running sfc /scannow ... hanged @ 6% for a long time. Acer said check Microsoft.

    The problem  could be I started installing software without activate the Microsoft Windows first?

    Would try restarting the laptop if the SFC still have not move ahead in 15 minutes.

    Thanks,

    Joo

     

    Monday, January 23, 2012 9:29 PM
  • "jsyong1" wrote in message news:bc02fdd1-1ebe-4533-ace7-9fcede9fb4ca...

    Hi,

    Thanks for answering back so quickly.

    1. MacFee (Spelling may be wrong) software - the software came with the laptop.

    2. Nope. It is a brand new machine.

    3. Got the laptop 3 weeks ago. Problem started appearing this week.

    4. None. Have installed software (game - lineage II, etc)

    5. Tried running sfc /scannow ... hanged @ 6% for a long time. Acer said check Microsoft.

    The problem  could be I started installing software without activate the Microsoft Windows first?

    Would try restarting the laptop if the SFC still have not move ahead in 15 minutes.

    Thanks,

    Joo

     

    Thanks for that.
    Your system *should* have been self-activated straight out of the box – it shouldn’t have needed activation at all.
    (You’re in the US?)
     
    Please run the following commands in a Command Prompt window after the CHKSDSK and/or SFC have completed.
     
    ICACLS C:\Windows\System32\sppc.dll
    ICACLS C:\Windows\System32\en-us\sppc.dll.mui
    ICACLS C:\Windows\SysWOW64\sppc.dll
    ICACLS C:\Windows\SysWOW64\en-us\sppc.dll.mui
    Copy/paste the results to your response.
    (to copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.)
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, January 23, 2012 9:47 PM
    Moderator
  • The problem could be I started installing software without activate the Microsoft Windows first?

    No.  Factory installed copies of Windows (OEM SLP) self-activate.  The user is not asked to manually activate unless there is a problem.  Are you being asked to activate?  You shouldn't be since your report shows

    License Status: Licensed


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Monday, January 23, 2012 9:50 PM
    Answerer
  • Hi all,

    Sorry for the late response. Got pull off to do something else.

    Result -

    C:\Windows\system32>  icacls c:\windows\system32\sppc.dll
    c:\windows\system32\sppc.dll NT SERVICE\TrustedInstaller:(F)
                                 BUILTIN\Administrators:(RX)
                                 NT AUTHORITY\SYSTEM:(RX)
                                 BUILTIN\Users:(RX)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>  icacls c:\windows\system32\en-us\sppc.dll.mui
    c:\windows\system32\en-us\sppc.dll.mui NT SERVICE\TrustedInstaller:(F)
                                           BUILTIN\Administrators:(RX)
                                           NT AUTHORITY\SYSTEM:(RX)
                                           BUILTIN\Users:(RX)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>  icacls c:\windows\sysWOW64\sppc.dll
    c:\windows\sysWOW64\sppc.dll NT SERVICE\TrustedInstaller:(F)
                                 BUILTIN\Administrators:(RX)
                                 NT AUTHORITY\SYSTEM:(RX)
                                 BUILTIN\Users:(RX)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>  icacls c:\windows\sysWOW64\en-us\sppc.dll.mui
    c:\windows\sysWOW64\en-us\sppc.dll.mui NT SERVICE\TrustedInstaller:(F)
                                           BUILTIN\Administrators:(RX)
                                           NT AUTHORITY\SYSTEM:(RX)
                                           BUILTIN\Users:(RX)

    Successfully processed 1 files; Failed processing 0 files

    Thanks,

    Joo

    Tuesday, January 24, 2012 3:50 AM
  • "jsyong1" wrote in message news:6529bb57-f008-49aa-9577-6f5d1352e21c...

    Hi all,

    Sorry for the late response. Got pull off to do something else.

    Result -

    ...etc.

    Thanks,

    Joo

    That all looks normal :(
    How did the CHKDSK and SFC turn out?
    Please post another MGADiag report.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, January 24, 2012 9:21 AM
    Moderator
  • Hi,

    The Chkdsk stuck @ stage 4 - 10% mark. Will check again in 15 minutes.

    The sfc always stuck at 6% - retried at least 2 times and one time in safe mode. All stuck at 6%. It failes with service is not available due to resource being used by other processes.

    Will try to run another MGADiag after chkdsk completes (if it did)

    Thanks,

    Joo

    Tuesday, January 24, 2012 9:44 PM
  • "jsyong1" wrote in message news:3939d018-2df6-499a-81fd-7a683f43298b...

    Hi,

    The Chkdsk stuck @ stage 4 - 10% mark. Will check again in 15 minutes.

    The sfc always stuck at 6% - retried at least 2 times and one time in safe mode. All stuck at 6%. It failes with service is not available due to resource being used by other processes.

    Will try to run another MGADiag after chkdsk completes (if it did)

    Thanks,

    Joo

    I take it both chkdsk and sfc failed, then?
    This means that there is some heavy corruption present – and I would recommend backing up your data to external media before doing anything else.
     
    Once the system is backed up, you can try running chkdsk from external media – boot to the Repair  console, and run CHKDSK from there. See if that fares any better. If no, then I suggest downloading the HD manufacturer’s disk test utility, and booting to the CD you burn from that – see if it finds any problems with the drive.
    Note that doing this can kill a failing drive stone dead – hence the heavy suggestion to back up first!
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Monday, January 30, 2012 11:30 PM
    Wednesday, January 25, 2012 12:20 PM
    Moderator