Answered by:
Windows 7 Activated but not genuine - from Acer Laptop

Question
-
Followed the Forums instructions, open a new thread.
MGADiag report shows -
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {F2CC05BF-9C51-4C8E-B3A1-EECF62067152}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 102
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F2CC05BF-9C51-4C8E-B3A1-EECF62067152}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-712642722-2119523623-2483956250</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5745G</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>V1.11</Version><SMBIOSVersion major="2" minor="6"/><Date>20100514000000.000000+000</Date></BIOS><HWID>5EF23007018400FE</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800006-02-1033-7600.0000-0702010
Installation ID: 001610461591912626152834727475749324072713067100989652
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7QJB7
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 24/01/2012 10:16:55 a.m.
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x00000000000169A0
Event Time Stamp: 1:21:2012 02:45
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEAHKJcDzo2ynTiJDZYQs6K6eZ5dlY=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS ACRPRDCT
FACP ACRSYS ACRPRDCT
HPET ACRSYS ACRPRDCT
BOOT ACRSYS ACRPRDCT
MCFG ACRSYS ACRPRDCT
WDAT ACRSYS ACRPRDCT
ASF! ACRSYS ACRPRDCT
SLIC ACRSYS ACRPRDCT
ASPT ACRSYS ACRPRDCT
DMAR INTEL CP_FIELD
SSDT PmRef CpuPm
Rang acer for support, they ask me to check with Microsoft.Please help
Thanks in advance,
Joo
Monday, January 23, 2012 8:25 PM
Answers
-
"jsyong1" wrote in message news:3939d018-2df6-499a-81fd-7a683f43298b...
Hi,
The Chkdsk stuck @ stage 4 - 10% mark. Will check again in 15 minutes.
The sfc always stuck at 6% - retried at least 2 times and one time in safe mode. All stuck at 6%. It failes with service is not available due to resource being used by other processes.
Will try to run another MGADiag after chkdsk completes (if it did)
Thanks,
Joo
I take it both chkdsk and sfc failed, then?This means that there is some heavy corruption present – and I would recommend backing up your data to external media before doing anything else.Once the system is backed up, you can try running chkdsk from external media – boot to the Repair console, and run CHKDSK from there. See if that fares any better. If no, then I suggest downloading the HD manufacturer’s disk test utility, and booting to the CD you burn from that – see if it finds any problems with the drive.Note that doing this can kill a failing drive stone dead – hence the heavy suggestion to back up first!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Monday, January 30, 2012 11:30 PM
Wednesday, January 25, 2012 12:20 PMModerator
All replies
-
"jsyong1" wrote in message news:ae986699-65c1-4922-871f-3e52cbae5b7e...
Followed the Forums instructions, open a new thread.
MGADiag report shows -
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
Other data-->
SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5745G</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>V1.11</Version><SMBIOSVersion major="2" minor="6"/><Date>20100514000000.000000+000</Date></BIOS
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Partial Product Key: 7QJB7
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 24/01/2012 10:16:55 a.m.
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x00000000000169A0
Event Time Stamp: 1:21:2012 02:45
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
Rang acer for support, they ask me to check with Microsoft.Please help
Thanks in advance,
Joo
The highlighted Tampered files are the cause of your problem.This is an unusual set of errors – so a few questions before we attempt to fix them, if you don’t mind?1) What Anti-Virus program are you using? – what other AV’s have ever been installed on this machine since it was last reformatted?2) Have you ever used a Registry Cleaner or Optimiser on this installation?3) How long has this problem been evident?4) What software or hardware was installed in the 2-3 days prior to the problem surfacing?5) What fixes have you already attempted? Did Acer get you to do anything?OK – to the resolutionFirst try a System Restore back to a time the system was functioning properly, and see if that cures the problem. (run another MGADiag report and check for the problem entries)If not, then -Click on the Start button
type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type
CHKDSK C: /R
and hit the Enter key
You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC
SFC -System File Checker - Instructions
Click on the Start button
type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key
Wait for the scan to finish - make a note of any error messages - and then reboot.
run another MGADiag report, and post the results.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothMonday, January 23, 2012 8:46 PMModerator -
Hi,
Thanks for answering back so quickly.
1. MacFee (Spelling may be wrong) software - the software came with the laptop.
2. Nope. It is a brand new machine.
3. Got the laptop 3 weeks ago. Problem started appearing this week.
4. None. Have installed software (game - lineage II, etc)
5. Tried running sfc /scannow ... hanged @ 6% for a long time. Acer said check Microsoft.
The problem could be I started installing software without activate the Microsoft Windows first?
Would try restarting the laptop if the SFC still have not move ahead in 15 minutes.
Thanks,
Joo
Monday, January 23, 2012 9:29 PM -
"jsyong1" wrote in message news:bc02fdd1-1ebe-4533-ace7-9fcede9fb4ca...
Hi,
Thanks for answering back so quickly.
1. MacFee (Spelling may be wrong) software - the software came with the laptop.
2. Nope. It is a brand new machine.
3. Got the laptop 3 weeks ago. Problem started appearing this week.
4. None. Have installed software (game - lineage II, etc)
5. Tried running sfc /scannow ... hanged @ 6% for a long time. Acer said check Microsoft.
The problem could be I started installing software without activate the Microsoft Windows first?
Would try restarting the laptop if the SFC still have not move ahead in 15 minutes.
Thanks,
Joo
Thanks for that.Your system *should* have been self-activated straight out of the box – it shouldn’t have needed activation at all.(You’re in the US?)Please run the following commands in a Command Prompt window after the CHKSDSK and/or SFC have completed.ICACLS C:\Windows\System32\sppc.dllICACLS C:\Windows\System32\en-us\sppc.dll.muiICACLS C:\Windows\SysWOW64\sppc.dllICACLS C:\Windows\SysWOW64\en-us\sppc.dll.muiCopy/paste the results to your response.(to copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothMonday, January 23, 2012 9:47 PMModerator -
The problem could be I started installing software without activate the Microsoft Windows first?
No. Factory installed copies of Windows (OEM SLP) self-activate. The user is not asked to manually activate unless there is a problem. Are you being asked to activate? You shouldn't be since your report shows
License Status: Licensed
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.Monday, January 23, 2012 9:50 PMAnswerer -
Hi all,
Sorry for the late response. Got pull off to do something else.
Result -
C:\Windows\system32> icacls c:\windows\system32\sppc.dll
c:\windows\system32\sppc.dll NT SERVICE\TrustedInstaller:(F)
BUILTIN\Administrators:(RX)
NT AUTHORITY\SYSTEM:(RX)
BUILTIN\Users:(RX)
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32> icacls c:\windows\system32\en-us\sppc.dll.mui
c:\windows\system32\en-us\sppc.dll.mui NT SERVICE\TrustedInstaller:(F)
BUILTIN\Administrators:(RX)
NT AUTHORITY\SYSTEM:(RX)
BUILTIN\Users:(RX)
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32> icacls c:\windows\sysWOW64\sppc.dll
c:\windows\sysWOW64\sppc.dll NT SERVICE\TrustedInstaller:(F)
BUILTIN\Administrators:(RX)
NT AUTHORITY\SYSTEM:(RX)
BUILTIN\Users:(RX)
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32> icacls c:\windows\sysWOW64\en-us\sppc.dll.mui
c:\windows\sysWOW64\en-us\sppc.dll.mui NT SERVICE\TrustedInstaller:(F)
BUILTIN\Administrators:(RX)
NT AUTHORITY\SYSTEM:(RX)
BUILTIN\Users:(RX)
Successfully processed 1 files; Failed processing 0 filesThanks,
Joo
Tuesday, January 24, 2012 3:50 AM -
"jsyong1" wrote in message news:6529bb57-f008-49aa-9577-6f5d1352e21c...
Hi all,
Sorry for the late response. Got pull off to do something else.
Result -
...etc.
Thanks,
Joo
That all looks normal :(How did the CHKDSK and SFC turn out?Please post another MGADiag report.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothTuesday, January 24, 2012 9:21 AMModerator -
Hi,
The Chkdsk stuck @ stage 4 - 10% mark. Will check again in 15 minutes.
The sfc always stuck at 6% - retried at least 2 times and one time in safe mode. All stuck at 6%. It failes with service is not available due to resource being used by other processes.
Will try to run another MGADiag after chkdsk completes (if it did)
Thanks,
Joo
Tuesday, January 24, 2012 9:44 PM -
"jsyong1" wrote in message news:3939d018-2df6-499a-81fd-7a683f43298b...
Hi,
The Chkdsk stuck @ stage 4 - 10% mark. Will check again in 15 minutes.
The sfc always stuck at 6% - retried at least 2 times and one time in safe mode. All stuck at 6%. It failes with service is not available due to resource being used by other processes.
Will try to run another MGADiag after chkdsk completes (if it did)
Thanks,
Joo
I take it both chkdsk and sfc failed, then?This means that there is some heavy corruption present – and I would recommend backing up your data to external media before doing anything else.Once the system is backed up, you can try running chkdsk from external media – boot to the Repair console, and run CHKDSK from there. See if that fares any better. If no, then I suggest downloading the HD manufacturer’s disk test utility, and booting to the CD you burn from that – see if it finds any problems with the drive.Note that doing this can kill a failing drive stone dead – hence the heavy suggestion to back up first!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Monday, January 30, 2012 11:30 PM
Wednesday, January 25, 2012 12:20 PMModerator