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Locked Out of O365 Business RRS feed

  • Question

  • I have been locked out of O365 Business and am unable to receive two-step verification to access admin portal, after a hack. How can I get back into O365? The account has two-step authentication but since account is locked the authentication code is not being received. I am not even able to access O365 Support and have been on hold for a tech for hours and hours. 
    Tuesday, March 17, 2020 11:10 PM

Answers

All replies

  • Unfortunately you'll need to rely on O365 support for this

    hth
    Marcin

    Wednesday, March 18, 2020 12:11 AM
  • Please reach out to https://support.office.com/home/contact
    Wednesday, March 18, 2020 5:55 PM
  • You can follow along here or also chat / email microsoft account support using the links at page bottom.

    https://support.microsoft.com/en-us/help/12429/microsoft-account-cant-sign-in

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    Wednesday, March 18, 2020 6:06 PM
    Moderator
  • To resolve this issue, use the following methods in the order in which they're presented. After each method, test to see whether the issue is resolved. If the issue isn't resolved, go to the next method.

    For users

    Method 1: Wait 15 minutes.

    Note : If this doesn't resolve the issue, contact your admin

    For admins

    Method 2: Make sure that the user is allowed to sign in.

    To do this, follow these steps:

    Sign in to the Office 365 portal as an admin.

    Locate the user, and then open the settings for that user.

    Under Set sign-in status, click Allowed, and then click Save.

    Method 3: Reset the user's password.

    As an Office 365 admin, perform a password reset for the user.

    Method 4: Reset the user's sign-in status.

    Change the sign-in status of the user from Allowed to Blocked, and then change it back to Allowed. To do this, follow these steps:

    Sign in to the Office 365 portal as an admin.

    Locate the user, and then open the settings for that user.

    Under Set sign-in status, click Blocked, and then click Save.

    Under Set sign-in status, click Allowed, and then click Save. I tried doing this for one of my client using Office 365 business premium and Office 365 ProPlus

    Wednesday, March 25, 2020 12:59 PM
  • I faced a similar issue with my Office 365 business essentials and O365 Business plan and I almost followed the second method more than one time to get rid of the issue.
    Thursday, March 26, 2020 7:38 PM