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Can't login to sharedview with my Live ID RRS feed

  • Question

  • Hello,

     

    I just downloaded beta 2 of SharedView, but I cannot log in with my Live ID account.  I have no proxy in my LAN, but I do have a firewall that utilized port address translation (PAT).  Here is the sharedview log file:

     

    Thanks,

    Shan

     

     

    [MC] 01:32:06:902 GMT [THREAD 4116]  Angel Log file started: 2008/02/20 01:32:06:902 GMT
    [MC] 01:32:06:902 GMT [THREAD 4116]  Idea Resetting ServerInfo Probe.
    [MC] 01:32:06:902 GMT [THREAD 4116]  No Protocol registration: placeware.parts.Array
    [MC] 01:32:06:902 GMT [THREAD 4116]  No Protocol registration: placeware.parts.Button
    [MC] 01:32:06:902 GMT [THREAD 4116]  No Protocol registration: placeware.parts.Int
    [MC] 01:32:06:902 GMT [THREAD 4116]  No Protocol registration: placeware.parts.IntDictionaryMap
    [MC] 01:32:06:902 GMT [THREAD 4116]  No Protocol registration: placeware.parts.List
    [MC] 01:32:06:902 GMT [THREAD 4116]  No Protocol registration: placeware.parts.RichString
    [MC] 01:32:06:902 GMT [THREAD 4116]  No Protocol registration: placeware.parts.String
    [MC] 01:32:06:902 GMT [THREAD 4116]  No Protocol registration: placeware.parts.Tuple
    [MC] 01:32:06:903 GMT [THREAD 4116]  No Protocol registration: placeware.apps.applicationsharingparts.ApplicationSharingCore
    [MC] 01:32:06:903 GMT [THREAD 4116]  No Protocol registration: placeware.apps.blobparts.BlobManager
    [MC] 01:32:06:903 GMT [THREAD 4116]  No Protocol registration: com.netopia.pware.io.IRCStream
    [MC] 01:32:06:903 GMT [THREAD 4116]  No Protocol registration: placeware.pod.ConnMgr
    [MC] 01:32:06:903 GMT [THREAD 4116]  No Protocol registration: placeware.apps.express.Express
    [MC] 01:32:06:903 GMT [THREAD 4116]  No Protocol registration: placeware.apps.express.ExpressFrontDoor
    [MC] 01:32:06:903 GMT [THREAD 4116]  No Protocol registration: placeware.apps.express.ExpressOccupant
    [MC] 01:32:06:903 GMT [THREAD 4116]  No Protocol registration: placeware.apps.express.RemoteClipboard
    [MC] 01:32:06:903 GMT [THREAD 4116]  No Protocol registration: placeware.apps.express.Telepointer
    [MC] 01:32:06:903 GMT [THREAD 4116]  No Protocol registration: placeware.apps.express.ExpressChat
    [MC] 01:32:06:924 GMT [THREAD 4116]
    [MC] 01:32:06:924 GMT [THREAD 4116]  Drinks Http user-agent: Mozilla/4.0 (compatible ; MSIE 7.0.6000.16575 ; Microsoft Windows Professional  ; Placeware RPC 1.0)
    [MC] 01:32:06:924 GMT [THREAD 4116]  Wilted Flower No localized resource file found. (Path: C:\Program Files (x86)\Microsoft SharedView (Beta)\SharedViewRes_*.dll)
    [MC] 01:32:06:924 GMT [THREAD 4116]  Wilted Flower Trying to load default (English)...
    [MC] 01:32:07:012 GMT [THREAD 4116]  Coffee Running client Version: Version 8.0.3328.0
    [MC] 01:32:07:016 GMT [THREAD 4116]  Idea ExpressMainWindow:SurprisenCreate()2a7fa80
    [MC] 01:32:07:016 GMT [THREAD 4116]  Idea ExpressDesktopWindow:SurprisenCreate() - added message filter 2a7fac4 alloc size: 1 size: 1
    [MC] 01:32:07:016 GMT [THREAD 4116]  Idea MessageFilters:  Idea 2a7fac4
    [MC] 01:32:07:041 GMT [THREAD 4116]  Idea ExpressFeatureFlyout::ctor()2a83498
    [MC] 01:32:07:041 GMT [THREAD 4116]  Idea ExpressLaunchWizard:SurprisenCreate()2a83498
    [MC] 01:32:07:041 GMT [THREAD 4116]  Idea ExpressFeatureFlyout:SurprisenCreate()2a83498
    [MC] 01:32:07:041 GMT [THREAD 4116]  Idea ExpressDesktopWindow:SurprisenCreate() - added message filter 2a834dc alloc size: 2 size: 2
    [MC] 01:32:07:041 GMT [THREAD 4116]  Idea MessageFilters:  Idea 2a7fac4  Idea 2a834dc
    [MC] 01:32:07:527 GMT [THREAD 4116]  Idea ExpressDesktopWindow:SurprisenCreate() - added message filter 2f0f3cc alloc size: 4 size: 3
    [MC] 01:32:07:527 GMT [THREAD 4116]  Idea MessageFilters:  Idea 2a7fac4  Idea 2a834dc  Idea 2f0f3cc  Idea 0
    [MC] 01:32:07:542 GMT [THREAD 4116]  Idea ExpressFeatureFlyout::ctor()2b53f20
    [MC] 01:32:10:529 GMT [THREAD 4116]  Idea ExpressLaunchWizard:Tongue TiedetRightSidePane - ChangeHeartBeatStage(AccessManagerB:SurprisenNonInvite)
    [MC] 01:32:27:205 GMT [THREAD 4116]  Drinks ExpressConsoleApp::getClientConfigUrl() ServerUrl is https://svc.sharedview.com
    [MC] 01:32:28:313 GMT [THREAD 5216]  Idea (InetUtils) HttpSendRequest returned status code=200
    [MC] 01:32:28:403 GMT [THREAD 4116] Waiting for authentication request to return...
    [MC] 01:32:29:034 GMT [THREAD 4592] Service ticket request was successful!!!!
    [MC] 01:32:29:034 GMT [THREAD 4116] Service Token successfully retrieved!
    [MC] 01:32:29:034 GMT [THREAD 4116] MNCIAuthRequest - Passport auth succeeded
    [MC] 01:32:29:168 GMT [THREAD 4116] MNCIAuthRequest - MNCI auth failed
    [MC] 01:32:44:260 GMT [THREAD 4116]  Drinks ExpressConsoleApp::getClientConfigUrl() ServerUrl is https://svc.sharedview.com
    [MC] 01:32:44:384 GMT [THREAD 5820]  Idea (InetUtils) HttpSendRequest returned status code=200
    [MC] 01:32:44:423 GMT [THREAD 4116] Waiting for authentication request to return...
    [MC] 01:32:45:037 GMT [THREAD 2796] Service ticket request was successful!!!!
    [MC] 01:32:45:037 GMT [THREAD 4116] Service Token successfully retrieved!
    [MC] 01:32:45:037 GMT [THREAD 4116] MNCIAuthRequest - Passport auth succeeded
    [MC] 01:32:45:170 GMT [THREAD 4116] MNCIAuthRequest - MNCI auth failed
    [MC] 01:33:05:202 GMT [THREAD 4116]  Drinks ExpressConsoleApp::getClientConfigUrl() ServerUrl is https://svc.sharedview.com
    [MC] 01:33:05:328 GMT [THREAD 3312]  Idea (InetUtils) HttpSendRequest returned status code=200
    [MC] 01:33:05:344 GMT [THREAD 4116] Waiting for authentication request to return...
    [MC] 01:33:05:928 GMT [THREAD 4044] Service ticket request was successful!!!!
    [MC] 01:33:05:928 GMT [THREAD 4116] Service Token successfully retrieved!
    [MC] 01:33:05:928 GMT [THREAD 4116] MNCIAuthRequest - Passport auth succeeded
    [MC] 01:33:06:062 GMT [THREAD 4116] MNCIAuthRequest - MNCI auth failed
    [MC] 01:33:10:745 GMT [THREAD 4116]  Idea ExpressDesktopWindow:SurprisenCreate() - added message filter 2dc0e8c alloc size: 4 size: 4
    [MC] 01:33:10:745 GMT [THREAD 4116]  Idea MessageFilters:  Idea 2a7fac4  Idea 2a834dc  Idea 2f0f3cc  Idea 2dc0e8c
    [MC] 01:33:13:854 GMT [THREAD 4116]  Idea ExpressDesktopWindow:SurprisenDestroy() - removed message filter 2dc0e8c alloc size: 4 size: 3
    [MC] 01:33:13:855 GMT [THREAD 4116]  Idea MessageFilters:  Idea 2a7fac4  Idea 2a834dc  Idea 2f0f3cc  Idea 2dc0e8c
    [MC] 01:33:23:498 GMT [THREAD 4116]  Idea ExpressLaunchWizard:Tongue TiedetRightSidePane - ChangeHeartBeatStage(AccessManagerB:SurprisenNonInvite)
    [MC] 01:33:47:093 GMT [THREAD 4116]  Drinks ExpressConsoleApp::getClientConfigUrl() ServerUrl is https://svc.sharedview.com
    [MC] 01:33:47:210 GMT [THREAD 6124]  Idea (InetUtils) HttpSendRequest returned status code=503
    [MC] 01:33:47:592 GMT [THREAD 6124]  Idea (InetUtils) HttpSendRequest returned status code=503
    [MC] 01:33:47:593 GMT [THREAD 6124]  Wilted Flower PWException being thrown: placeware:Stick out tongueWException: Unable to get config file. Status code=503 (e:\lmsource\lms\rel\express-beta2\csrc\placeware\client\express\appbase\expresssessionresolver.cpp: placeware::ExpressSessionResolver::loadConfigFile(), 58)
    [MC] 01:33:47:593 GMT [THREAD 6124]  Email Failed to refresh client config props from https://svc.sharedview.com/client-config.txt
    [MC] 01:33:47:595 GMT [THREAD 4116] Waiting for authentication request to return...
    [MC] 01:33:48:215 GMT [THREAD 3792] Service ticket request was successful!!!!
    [MC] 01:33:48:219 GMT [THREAD 4116] Service Token successfully retrieved!
    [MC] 01:33:48:219 GMT [THREAD 4116] MNCIAuthRequest - Passport auth succeeded
    [MC] 01:33:48:576 GMT [THREAD 1640] GetTicket() call failed with HR: 2147500037, status: 503, soap error:10
    [MC] 01:33:48:576 GMT [THREAD 4116] MNCIAuthRequest - MNCI auth failed
    [MC] 01:34:03:149 GMT [THREAD 4116]  Drinks ExpressConsoleApp::getClientConfigUrl() ServerUrl is https://svc.sharedview.com
    [MC] 01:34:05:023 GMT [THREAD 3960]  Idea (InetUtils) HttpSendRequest returned status code=200
    [MC] 01:34:05:026 GMT [THREAD 4116] Waiting for authentication request to return...
    [MC] 01:34:05:641 GMT [THREAD 2220] Service ticket request was successful!!!!
    [MC] 01:34:05:641 GMT [THREAD 4116] Service Token successfully retrieved!
    [MC] 01:34:05:641 GMT [THREAD 4116] MNCIAuthRequest - Passport auth succeeded
    [MC] 01:34:06:216 GMT [THREAD 5448] GetTicket() call failed with HR: 2147500037, status: 500, soap error:7
    [MC] 01:34:06:219 GMT [THREAD 4116] MNCIAuthRequest - MNCI auth failed
    [MC] 01:34:52:237 GMT [THREAD 4116]  Idea ExpressLaunchWizard:Tongue TiedetRightSidePane - ChangeHeartBeatStage(AccessManagerB:SurprisenNonInvite)
    [MC] 01:35:06:023 GMT [THREAD 4116]  Drinks ExpressConsoleApp::getClientConfigUrl() ServerUrl is https://svc.sharedview.com
    [MC] 01:35:06:167 GMT [THREAD 4720]  Idea (InetUtils) HttpSendRequest returned status code=200
    [MC] 01:35:06:170 GMT [THREAD 4116] Waiting for authentication request to return...
    [MC] 01:35:06:890 GMT [THREAD 1640] Service ticket request was successful!!!!
    [MC] 01:35:06:891 GMT [THREAD 4116] Service Token successfully retrieved!
    [MC] 01:35:06:891 GMT [THREAD 4116] MNCIAuthRequest - Passport auth succeeded
    [MC] 01:35:07:025 GMT [THREAD 3780] GetTicket() call failed with HR: 2147500037, status: 500, soap error:7
    [MC] 01:35:07:026 GMT [THREAD 4116] MNCIAuthRequest - MNCI auth failed
    [MC] 01:35:14:239 GMT [THREAD 4116]  Idea ExpressDesktopWindow:Big Smiletor() - removed message filter 2dc0e8c alloc size: 4 size: 3
    [MC] 01:35:14:239 GMT [THREAD 4116]  Idea MessageFilters:  Idea 2a7fac4  Idea 2a834dc  Idea 2f0f3cc  Idea 2dc0e8c
    [MC] 01:35:14:240 GMT [THREAD 4116]  Idea ExpressDesktopWindow:SurprisenCreate() - added message filter 2b5fa84 alloc size: 4 size: 4
    [MC] 01:35:14:241 GMT [THREAD 4116]  Idea MessageFilters:  Idea 2a7fac4  Idea 2a834dc  Idea 2f0f3cc  Idea 2b5fa84

    Wednesday, February 20, 2008 1:43 AM

Answers

  • It's working for me today. Must have been an issue on the server side.

     

    Wednesday, February 20, 2008 5:45 PM

All replies

  • I just installed it today, as well, and when I try to login with my dholcomb@msn account, I get the error:

     

    Your sign-in address and password
    were not accepted. Make sure you

    have registered with SharedView.

     

    Wednesday, February 20, 2008 2:22 AM
  • I have the same issue.  I see passport auth accepted, but mnci auth failed, just like the above user.

    [MC] 02:18:11:070 GMT [THREAD 564] MNCIAuthRequest - Passport auth succeeded
    [MC] 02:18:11:163 GMT [THREAD 564] MNCIAuthRequest - MNCI auth failed

    Wednesday, February 20, 2008 2:25 AM
  • It's working for me today. Must have been an issue on the server side.

     

    Wednesday, February 20, 2008 5:45 PM