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CRM: Undeliverable with #5.5.0 smtp;511 message RRS feed

  • Question

  • We just setup CRM E-mail router and it works. However, one of users get this Undeliverable as shown below. What could be the problem?

    Undeliverable:You have been unsubscribed... CRM:0006050

    Your message did not reach some or all of the intended recipients.

          Subject:  You have been unsubscribed... CRM:0006050

          Sent:     9/18/2009 3:03 AM

    The following recipient(s) cannot be reached:

          jaygd@advanceddesign.com on 9/18/2009 3:03 AM

                There was a SMTP communication problem with the recipient's email server.  Please contact your system administrator.

                <exchserver.software.local #5.5.0 smtp;511 sorry, no mailbox here by that name (#5.1.1 - chkuser)>


    Bob Lin, MS-MVP Networking, Internet, Routing, VPN Troubleshooting on

    http://www.ChicagoTech.net

    How to Setup Windows, Network, VPN & Remote Access on

    http://www.howtonetworking.com

    Monday, September 21, 2009 1:06 PM

Answers

  • It won't be a matchcode job that triggered it.  Just trying to offer some suggestions for tracking down more information.  You can look through system jobs, open the record that was created, look at the regarding record etc.  My best guess is that it was triggered by the unsubscribe setting since it is the unsubscribe e-mail that went out.  Other than that guess, and the other areas to look for more information, I don't think we are going to be able to provide additional help.  If this is very important, then you could open a ticket with Microsoft Support and see if they can provide some additional advice or insight.
    Best Regards, Donna
    • Marked as answer by Jim Glass Jr Tuesday, September 29, 2009 5:08 PM
    Monday, September 28, 2009 8:13 PM

All replies

  • Even I have disabled CRM E-mail router by removing configuration profile and going to each user setup none in email settings, the user still receives this Undeliverable message.
    Bob Lin, MS-MVP Networking, Internet, Routing, VPN Troubleshooting on

    http://www.ChicagoTech.net

    How to Setup Windows, Network, VPN & Remote Access on

    http://www.howtonetworking.com

    Monday, September 21, 2009 1:32 PM
  • It looks like there is a problem with the e-mail address 'jaygd@advanceddesign.com', the message from Exchange states that there is no mailbox for that name.
    Best Regards, Donna
    Monday, September 21, 2009 2:26 PM
  • Hi Donna, Thnak you for the help.

    The problem is we don't want and have disabled CRM to send any email. Why does the user receive this message?

    Now, the user just receive another one:

    Undeliverable:You have been unsubscribed... CRM:0006102

    Your message did not reach some or all of the intended recipients.

          Subject:  You have been unsubscribed... CRM:0006102

          Sent:     9/18/2009 3:03 AM

    The following recipient(s) cannot be reached:

          brianr@intac.com on 9/20/2009 3:12 AM

                Could not deliver the message in the time limit specified.  Please retry or contact your administrator.

                <exchserver.software.local #4.4.7>


    Bob Lin, MS-MVP Networking, Internet, Routing, VPN Troubleshooting on

    http://www.ChicagoTech.net

    How to Setup Windows, Network, VPN & Remote Access on

    http://www.howtonetworking.com

    Monday, September 21, 2009 4:06 PM
  • Hi,

    have you any workflows which are generating emails? Do you have implemented a solution for unsubscribing of mailing lists (like this http://blogs.msdn.com/dynamicscrmonline/archive/2009/07/03/auto-unsubscribe-in-crm-online.aspx) ?
    Monday, September 21, 2009 6:57 PM
  • Hi Ckeller,

    I thought "unsubscribing of mailing lists" is the problem. But I followed the instruction to check the settings is checked "No" meaning we haven't setup auot-unsubscribing".

    After tracing all email, I found this original email sent out.

    From: Charlie@software.com [mailto:Charlie@software.com]
    Sent: Friday, September 18, 2009 3:03 AM
    To: Sue
    Subject: You have been unsubscribed... CRM:0006058

     

    Dear Customer,

    As per your request, we have unsubscribed you from receiving marketing related communication from us.

    Please call us at UserPhone for any further changes or clarifications.

    Thanks

    It was sent in the early morning. What can you tell from this email?


    Bob Lin, MS-MVP Networking, Internet, Routing, VPN Troubleshooting on

    http://www.ChicagoTech.net

    How to Setup Windows, Network, VPN & Remote Access on

    http://www.howtonetworking.com

    Tuesday, September 22, 2009 4:28 PM
  • Check your CRM System Settings under Administration in the Marketing tab and see if you are sending an acknowledgement to to users when they unsubscribe.  The reference above is the 'default' unsubscribe template that you will find in Settings, Templates and it appears that there is some automated process generating that e-mail either through a workflow, some other customization, or a 3rd Party add-on like Exact Target. 

    Something appears to be running in the background to generate these e-mails.  Check the CRM server for any e-mails in Pending, Pending Send status, etc, and remove them from the system.  Also check all workflows to ensure you don't have something automatically sending.
    Best Regards, Donna
    Tuesday, September 22, 2009 4:33 PM
  • Hi Donna,

     Set “don not send marketing material option when unsubscribed e-mail is received” has been checked "No". Set “Send acknowledgment to customers when the unsubscribe” is garyed out.

    How do you check the CRM server for any e-mails in Pending, Pending Send status?


    Bob Lin, MS-MVP Networking, Internet, Routing, VPN Troubleshooting on

    http://www.ChicagoTech.net

    How to Setup Windows, Network, VPN & Remote Access on

    http://www.howtonetworking.com

    Friday, September 25, 2009 3:16 AM
  • Hi,

    you have to look for emails with status reason 'Pending Send' or 'Sending'
    Friday, September 25, 2009 6:35 AM
  • as ckeller said, create an advanced find view on the e-mail entity and check for all e-mails with a Status Reason = Pending Send; Sending
    Best Regards, Donna
    Friday, September 25, 2009 12:42 PM
  • 1. All users were set to use E-Mail Router before we had this problem. The owner has asked me to disable to use E-mail Router until we figure out the problem.

    2. After Disabling E-mail router, we don't have the problem.

    3. Advanced Find doesn't find any pending or sending emails.

    4. However, the Advanced Find displays over 30 "You have been unsubscribed" messages sent on the 9/18/09. The report can be found here: http://www.chicagotech.net/msapps/crm3.htm

    5. They were sent out on 9/18/09 at 3 AM. The user said he didn't do them. If it isn't the user, who did and how these messages were sent out?

    Can the Advanced Find give more details?


    Bob Lin, MS-MVP Networking, Internet, Routing, VPN Troubleshooting on

    http://www.ChicagoTech.net

    How to Setup Windows, Network, VPN & Remote Access on

    http://www.howtonetworking.com

    Monday, September 28, 2009 2:23 AM
  • Can the Advanced Find give more details?

    There are a few things you can do:

    Since all e-mails were sent at 3 AM, run an advanced find on your system jobs for that date and approximate time frame to see if you can find any system jobs that ran around that time.  If you find a system job then track it back to see if it was triggered by a workflow or something different.
    Open one of the e-mails and open the related record (Regarding).  Go through the Regarding record and see what you find
    Best Regards, Donna
    Monday, September 28, 2009 12:43 PM
  • Donna,

    The System jobs on that day and before show many Matchcode update, but all of them were processing in the day between 7 Am to 11 PM.
    Bob Lin, MS-MVP Networking, Internet, Routing, VPN Troubleshooting on

    http://www.ChicagoTech.net

    How to Setup Windows, Network, VPN & Remote Access on

    http://www.howtonetworking.com

    Monday, September 28, 2009 8:01 PM
  • It won't be a matchcode job that triggered it.  Just trying to offer some suggestions for tracking down more information.  You can look through system jobs, open the record that was created, look at the regarding record etc.  My best guess is that it was triggered by the unsubscribe setting since it is the unsubscribe e-mail that went out.  Other than that guess, and the other areas to look for more information, I don't think we are going to be able to provide additional help.  If this is very important, then you could open a ticket with Microsoft Support and see if they can provide some additional advice or insight.
    Best Regards, Donna
    • Marked as answer by Jim Glass Jr Tuesday, September 29, 2009 5:08 PM
    Monday, September 28, 2009 8:13 PM
  • I opened a case with Microsoft, but the technician can't figure out the problem.
    Bob Lin, MS-MVP Networking, Internet, Routing, VPN Troubleshooting on

    http://www.ChicagoTech.net

    How to Setup Windows, Network, VPN & Remote Access on

    http://www.howtonetworking.com

    Sunday, October 4, 2009 6:26 PM