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stuck - cannot unistall - cannot install

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Windows onecare worked like a charm for several months until last Monday. On Monday feb 11, windows onecare was unable to update. I did the uninstal - install sequence etc. Nothing helps. Once care was grumbling about winssui.exe before the sky fell on my head. Then on unisntall, something strange happened. The add/remove program flashed briefly, the onecare entry vanished and presto I was stuck without being able to install anything or uninstall anything. When trying to install I am told that onecare is running. Even if it has been purge violently from the program files.

I need a tool that will force removal of onecare before I can install anything again. I am stuck.

Please help

gracovetsky@videotron.ca

Thursday, February 14, 2008 2:25 PM

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Cleanup tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2

Note that you will need to save the tool to your PC and then right click the file and select "Run as Administrator" if you are using Vista.

-steve

Thursday, February 14, 2008 2:41 PM

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Cleanup tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2

Note that you will need to save the tool to your PC and then right click the file and select "Run as Administrator" if you are using Vista.

-steve

Thursday, February 14, 2008 2:41 PM

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Steve

The clean up took failed to run.

What do you want me to do next ??

Regards

Thursday, February 14, 2008 3:19 PM
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Failed in what way?

Error message(s)?

Try booting to Safe Mode and run the tool again.

-steve

Thursday, February 14, 2008 3:25 PM

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