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BONUS PACK Eligibility Failure

Question
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Diagnostic Report (1.7.0095.0):
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WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x0
Cached Validation Code: N/A, hr = 0x80004005
Windows Product Key: *****-*****-R9RWP-DYYHY-TDQ9B
Windows Product Key Hash: lG85QbkcHBYLzyKL7k3k4I7QDoA=
Windows Product ID: 89587-448-9284291-71476
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6000.2.00010100.0.0.001
CSVLK Server: N/A
CSVLK PID: N/A
ID: {9198C52C-E748-4F8B-BD5C-255882CBAE0D}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: Windows Vista (TM) Ultimate
Architecture: 0x00000009
Build lab: 6000.vista_rtm.061101-2205
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Enterprise 2007 - 108 Invalid VLK
OGA Version: Registered, 1.6.28.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{9198C52C-E748-4F8B-BD5C-255882CBAE0D}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TDQ9B</PKey><PID>89587-448-9284291-71476</PID><PIDType>5</PIDType><SID>S-1-5-21-9427701-4283495345-3933296490</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5K-E</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0503 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070626000000.000000+000</Date></BIOS><HWID>74313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>33D9696AA8C2586</Val><Hash>6R3y5d60ijnBIw+FSOD//COODrw=</Hash><Pid>89388-707-5114111-65999</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Friday, May 23, 2008 3:10 AM
Answers
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Hi moots,
Can you please create a support incident at https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860, then post the Incident ID here? I will then contact you directly to work through this issue.
Also, according to your diagnostic report you are currently running a unlicensed copy of Microsoft Office:
Office Status: 108 Invalid VLK
Please uninstall this copy and install a licensed copy of Office.
Thank you,
Jenifer
Friday, May 23, 2008 4:06 PM
All replies
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Visit http://www.microsoft.com/genuine/ and click on Validate Office. Please post back with the results of the validation check.Friday, May 23, 2008 3:14 AMModerator
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Sorry, I should have mentioned, I'm looking to redeem the Vista Ultimate package, not the office one.Friday, May 23, 2008 3:21 AM
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Did you purchase a new computer from a participating OEM System Builder who also preinstalled Windows Vista?How can I tell if the copy of Microsoft Windows that was installed on my computer is eligible for the BONUS PACK offer?: http://www.localpcbuilder.com/eligible/Friday, May 23, 2008 3:31 AMModerator
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Yes, I bought it from the Micro Center store in Columbus, Ohio.Friday, May 23, 2008 3:33 AM
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Have you activated Windows Vista?
To check your Windows activation status at any time:
Click the Start button, click Control Panel, click System and Maintenance, and then click System.
Under Windows activation, you can view your activation status.
Friday, May 23, 2008 3:46 AMModerator -
Under Windows activation it says
"Windows is activated" and then the Product Key.
Friday, May 23, 2008 3:54 AM -
Hi moots,
Can you please create a support incident at https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860, then post the Incident ID here? I will then contact you directly to work through this issue.
Also, according to your diagnostic report you are currently running a unlicensed copy of Microsoft Office:
Office Status: 108 Invalid VLK
Please uninstall this copy and install a licensed copy of Office.
Thank you,
Jenifer
Friday, May 23, 2008 4:06 PM