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BONUS PACK Eligibility Failure RRS feed

  • Question

  •  

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-R9RWP-DYYHY-TDQ9B
    Windows Product Key Hash: lG85QbkcHBYLzyKL7k3k4I7QDoA=
    Windows Product ID: 89587-448-9284291-71476
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {9198C52C-E748-4F8B-BD5C-255882CBAE0D}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000009
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9198C52C-E748-4F8B-BD5C-255882CBAE0D}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TDQ9B</PKey><PID>89587-448-9284291-71476</PID><PIDType>5</PIDType><SID>S-1-5-21-9427701-4283495345-3933296490</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5K-E</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0503   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070626000000.000000+000</Date></BIOS><HWID>74313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>33D9696AA8C2586</Val><Hash>6R3y5d60ijnBIw+FSOD//COODrw=</Hash><Pid>89388-707-5114111-65999</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Friday, May 23, 2008 3:10 AM

Answers

  • Hi moots,

    Can you please create a support incident at https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860, then post the Incident ID here? I will then contact you directly to work through this issue.

     

    Also, according to your diagnostic report you are currently running a unlicensed copy of Microsoft Office:

     

    Office Status: 108 Invalid VLK

     

    Please uninstall this copy and install a licensed copy of Office.

     

    Thank you,

    Jenifer

    Friday, May 23, 2008 4:06 PM

All replies

  • Visit http://www.microsoft.com/genuine/ and click on Validate Office.  Please post back with the results of the validation check.

     

    Friday, May 23, 2008 3:14 AM
    Moderator
  • Sorry, I should have mentioned, I'm looking to redeem the Vista Ultimate package, not the office one.

     

    Friday, May 23, 2008 3:21 AM
  • Did you purchase a new computer from a participating OEM System Builder who also preinstalled Windows Vista?

     

    How can I tell if the copy of Microsoft Windows that was installed on my computer is eligible for the BONUS PACK offer?: http://www.localpcbuilder.com/eligible/
    Friday, May 23, 2008 3:31 AM
    Moderator
  • Yes, I bought it from the Micro Center store in Columbus, Ohio.

     

    Friday, May 23, 2008 3:33 AM
  • Have you activated Windows Vista?

     

    To check your Windows activation status at any time:

     

    Click the Start button, click Control Panel, click System and Maintenance, and then click System.

    Under Windows activation, you can view your activation status.

    Friday, May 23, 2008 3:46 AM
    Moderator
  •  

    Under Windows activation it says

     

    "Windows is activated" and then the Product Key.

    Friday, May 23, 2008 3:54 AM
  • Hi moots,

    Can you please create a support incident at https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860, then post the Incident ID here? I will then contact you directly to work through this issue.

     

    Also, according to your diagnostic report you are currently running a unlicensed copy of Microsoft Office:

     

    Office Status: 108 Invalid VLK

     

    Please uninstall this copy and install a licensed copy of Office.

     

    Thank you,

    Jenifer

    Friday, May 23, 2008 4:06 PM