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Tracking Out Of Office Emails in CRM 2013 RRS feed

  • Question

  • Hi All,

    We have requirement where whenever a non crm users sends an email to a crm mailbox , and when activity gets created in CRM , an acknowledgement mail is sent using a Plugin.

    The problem we are facing is , if the non crm user is out of office  and has set a autoreply OOO mail, and when the first acknowledgement mail  is sent , the OOO from end users email client triggers and the mail come to CRM common mail box and when the email activity gets created in CRM the plugin fire again.

    Can anyone help in handling this scenario?

    Thanks In Advance

    Sunday, August 21, 2016 5:44 AM