An Unauthorized change was made RRS feed

  • Question

  • Hiya,

    I very recently received an 'Unauthorized change' message with the error code: 0xC004D401. Fairly certain I hadn't installed any new software around the time the error popped, also checked the list of incompatible software and I'm clean there.

    Got the info from the MGADiag.exe here:

    Diagnostic Report (1.7.0095.0):
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004d401
    Cached Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-G9T7F-YJ732-4CJY4
    Windows Product Key Hash: mpHkJeGX90z3mKDs64hEAywbgX0=
    Windows Product ID: 89572-OEM-7301091-17419
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    CSVLK Server: N/A
    ID: {ADE2306B-5E22-4A1C-91EB-54A269276F16}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error: M:20080509014530675-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\uxtheme.dll[6.0.6000.16386]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{ADE2306B-5E22-4A1C-91EB-54A269276F16}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4CJY4</PKey><PID>89572-OEM-7301091-17419</PID><PIDType>3</PIDType><SID>S-1-5-21-3574725270-1938711504-2579880631</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5N-E SLI ACPI BIOS Revision 0703</Version><SMBIOSVersion major="2" minor="4"/><Date>20070809000000.000000+000</Date></BIOS><HWID>4E323507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: U1BMRwEAAAAAAQAABAAAAFZoMAAAAAAAYWECADAgAACwIEr7bbHIAc9At6VrojbY4U/Z1uNN4rZ5/BsVNRVZIPK0VSnDyjfgdO37THon6VOSpujm6AyXIaafSx2u/P4CPiORvftDNkRIopQeH+KYGRhQ8lD7Ipnlyf/TtSlpemsvCZ54BeMckMxFKCQBZMva2YE/kyaOsL5bYlSTe77+napbJxy89nFcipoxVLnTGwaFOK7a/cdOMuXOxq7DWs3pg+2++GWCaw7tO1eIcluaq/O5J17i1SWZwbEGminRbCK4Fdrkde7OzYly2BMHw9u4Wg+VZqVigMStmbjg6b1aRRm8P4e/zcWumUWrxbbo2lsCrH1k64ZcijOQ1ifb1stzrqx+w3WNaAw=

    Any help would be greatly appreciated!
    Friday, May 9, 2008 1:25 AM



    Hello Lloiger,


      The core to your particular issue centers on the line in your Diagnostic Report that reads:


    File Scan Data-->

    File Mismatch: C:\Windows\system32\uxtheme.dll[6.0.6000.16386]


    This line means that the critical system file uxtheme.dll either:


    a)     Has been tampered/modified/become corrupt to the point that its Signature Hash no longer matches the Signature Hash listed in Vista's System Catalog.


    b)     The dnsapi.dll file has recently been updated but the file's Signature Hash was not updated, in Vista's System Catalog to reflect the updated uxtheme.dll file's new Signature Hash.


      Vista compares a Critical System file's Signature Hash with the Signature Hash listed in its System Catalog to determine if that Critical System file has been tampered with.


      Normally I would resolve this type of issue by having you install a past update that contained that file. This would replace the bad file with the known-good copy. But there are No Updates that contain file uxtheme.dll. So the only other ways, that I know of, to possibly resolve this issue are:



    A) Repair Windows using System Restore:


    1) Reboot Vista into Safe Mode

    2) Go to Control Panel

    3) On the left hand side of the Control Panel window, Click on "Classic View"

    4) Double-click "Backup and Restore Center"

    5) On the left hand side of the window, click "Repair Windows using system restore"

    6) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    7) Click the "Next" button.

    8) Reboot back into Normal mode

    9) Vista should no longer be in Reduced Functionality mode


    B) Repair Windows by booting from the Vista DVD and selecting the "Repair" function.


    C) Reinstall Vista


    Thank you,

    Darin Smith

    WGA Forum Manager

    Friday, May 9, 2008 11:16 PM