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Problems Obtaining Office Genuine Advantage Kit RRS feed

  • Question

  • Hi,

    Please forgive me if I have posted this in the wrong place.

    I am trying to obtain a Office Genuine Advantage Kit as outlined on this page http://www.microsoft.com/genuine/office/OGAKitInformation.aspx?displaylang=en however I can find no where on that page that allows me to take advantage of this offer.

    I asked a computer shop in Maidstone back in late 2004 to install Microsoft Office Professional 2003 on my then XP computer, they never provided me with a disk, I have since had a further 3 XP computers and I had transferred office onto each of them without a problem.

    I have since bought a Vista computer and transferred office over to it and have been using it without problem however I went to download a template from the office web site and it asked me to validate my version of office needless to say my copy of office failed validation.

    I know I do not qualify for the Genuine Office Complimentary Offer as I do not have a disk and I am not sure if the computer shop even exists anymore as I now live in Edinburgh, Scotland so can not check, I can't even remembers its name :(

    So I would like to know do I qualify for the Office Genuine Advantage Kit and if so how can I obtain it?

    Sorry for the length of this post, I was trying to provide as much information as possible and again please accept my apologies if I have posted this in the wrong section.

    Kind regards, Keith Wapshott

    Saturday, February 21, 2009 10:43 PM

Answers

  • Keith,

    Please refer to the following link for phone numbers and operational hours. See below: 

    http://www.microsoft.com/genuine/office/OrderHelp.aspx?displaylang=en 


    Next please locate "
    Select your location to view local order support contact information" and select your region. You will be presented with contact information where you can ask your question.  Hopefully this will help you out.


    Take care Keith


    Stephen


    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, February 25, 2009 12:58 AM
    Wednesday, February 25, 2009 12:58 AM

All replies

  • Keith Wapshott,

    It is my understanding that when you validate Office at this site www.microsoft.com/genuine ("Validate Office" button at the middle left) and are not successful, you are presented with messaging that offers several alternatives, and one of those alternatives is to order an OGA kit.

    Have you tried this at www.microsoft.com/genuine, and are not being presented with the option to order an OGA kit?
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Stephen Holm Monday, February 23, 2009 9:33 PM
    • Unmarked as answer by KeithWapshott Tuesday, February 24, 2009 11:59 PM
    Monday, February 23, 2009 8:54 PM
  • Yes I have tried that and I am not being given an option to order a OGA Kit
    Tuesday, February 24, 2009 11:58 PM
  • Keith,

    Please refer to the following link for phone numbers and operational hours. See below: 

    http://www.microsoft.com/genuine/office/OrderHelp.aspx?displaylang=en 


    Next please locate "
    Select your location to view local order support contact information" and select your region. You will be presented with contact information where you can ask your question.  Hopefully this will help you out.


    Take care Keith


    Stephen


    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, February 25, 2009 12:58 AM
    Wednesday, February 25, 2009 12:58 AM