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OCS 2007, Cisco Cups 6.x & caller ID RRS feed

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    Hi all,

           We have a OCS 2007/Cisco RCC environment which is all working fine with the exception of caller ID.

     

    I undertsand there are issues in the number format between cisco and OCS (with the whole "+" thing) - however, surely by now someone has got this working!

     

    Our issue is that when a call comes in - even though the number matches an existing contact in OCS (be it our IP phone number in the "other field", a work number or a mobile number) just the number is displayed instead of a name.

     

    I believe that this can be done via client side normalisation, however i am buggered if i can get it to work!

     

    Can anyone give me some assistance here ?

     

     

    Wednesday, November 12, 2008 12:27 AM

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    Scratch this question guys.... got it working (ofcourse after 1 day of not getting it working, as soon as i post - it starts working!)

     

    added the phone-context;dialstring to all of normalisation rules instead of just select ones at the end.... it was hitting the non-dialstring string rule first and therefore not normalising correctly.

     

    and yes to you yanks.... normalising is spelt with a "s"

     

    apologies for useless post - hope it helps someone else with the same issue.

     

    Wednesday, November 12, 2008 1:01 AM