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  • Question

  • The message keeps coming up that   windows genuine isn't valid. please fix this. thanks,Deb Schoenwald
    Tuesday, June 13, 2006 2:13 AM

Answers

All replies

  • Deb,

    Step 1 is to download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a response message in this thread.

    Step 2 is tell us about the Certificate of Authenticity (COA) affixed to the computer.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Tuesday, June 13, 2006 3:06 AM
  • Hi Dan,

    My name is Danny, I've just reinstalled my windows. And I'm trying to download the updates and Service Packs.
    I've been using this Genuine CD and cd key for years, soo many times I have reinstalled windows. I've never seen this.

    The update website says:

    Validation Incomplete: Unable to Perform Validation[0x80080299] 

    Why didn’t my machine complete validation?

    You have encountered an unknown error. Please contact your local product support team for further assistance with this issue.  

    From the little program you provided:

    WGA Diagnostic Data (1.5.0530.2):
    --------------------
    Genuine Validation Status: Genuine
    Windows Product Key: *****-***** you ** wish ** to ** see ** my ** key **
    Windows Product Key Hash: eVCpHBUDaQJK9H0AnYV0cl4DUPI=
    Windows Product ID: 55274-006-4845662-22395
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.0.0.pro
    Download Center code: 9PV3FS4
    ID: 408ea792-219e-4f01-9583-7134c6412e95
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Failed to retireve file version. - 0x80070006
    Signature Type: Unknown.
    Validation Diagnostic: 70AFE6BE-646-80070057_E2AD56EA-140-80070057

    Scan: Complete
    Cryptography: Complete

    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control:
    Active scripting:
    Script ActiveX controls marked as safe for scripting:

    This is not a OEM windows cd came with branded computer. I bought it @ retail store.

    Tuesday, June 13, 2006 8:02 AM
  • DC5R:

     

    Please go to www.microsoft.com/genuine and validate. That should clear your issues.

     

    -phil liu

    Tuesday, June 13, 2006 5:53 PM