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Microsoft Office XP Small Business product key RRS feed

  • Question

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    I need help with my Microsoft Office 2003.  My computer crashed and when I try to reinstall Office 2003  I get an error saying my product key is invalid.  It is correct.  I have typed it reviewed it and typed it again.  I just can't get through the product key exercise.  Can anyone help me.

    FloridaLady

    Thursday, November 8, 2007 2:05 AM

Answers

  • Hello Florida Lady,

     

    Can you run the MGA Diagnostic Test and provide us with the results? This would help us to analyze your particular experience and allow us to provide you with a fix. Below I will provide you with the steps to run the test.

     

     

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Thank you,

     

    Stephen Holm, MS

    Thursday, November 8, 2007 9:51 PM