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Windows 7 is not genuine problem but it is!! RRS feed

  • Question

  • Hi

    For the last 4months, I am using my Dell Laptop without any problem. Suddenly from the last one week, I am having a problem saying windows is not genuine. After checking some forums, I had used MGADiag.exe to give you the following log. Please help me from this issue.

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-R38TQ-RV8M9-WWTCY

    Windows Product Key Hash: imKjAvpNIp2sNTp3Q64egK5kR0E=

    Windows Product ID: 00346-OEM-8992752-50258

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.002

    ID: {AC556CE6-568A-4FDE-9E29-BE406E333B8C}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Basic

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.100618-1621

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 114 Blocked VLK 2

    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\sudheer\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{AC556CE6-568A-4FDE-9E29-BE406E333B8C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.002</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WWTCY</PKey><PID>00346-OEM-8992752-50258</PID><PIDType>2</PIDType><SID>S-1-5-21-4004369051-3164202748-3942370191</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1464</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="6"/><Date>20100226000000.000000+000</Date></BIOS><HWID>E7BB3607018400FC</HWID><UserLCID>4009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57202</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, HomeBasic edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Activation ID: bde0d4a5-2f2a-4bff-9d75-4a497d2d0019

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00346-00178-927-550258-02-1033-7600.0000-1092010

    Installation ID: 015846413495236493457150756863744465502306818303983915

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: WWTCY

    License Status: Notification

    Notification Reason: 0xC004F057.

    Remaining Windows rearm count: 3

    Trusted time: 15-10-2010 22:32:40

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C533

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 10:8:2010 23:13

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: LgAAAAEAAgABAAEAAAABAAAAAgABAAEA6GEwp+CfMo6aUXpDkIEsdS460N5cXQ==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC PTLTD APIC  

      FACP INTEL CRESTLNE

      HPET INTEL CRESTLNE

      BOOT PTLTD $SBFTBL$

      MCFG INTEL CRESTLNE

      OSFR DELL   DELL    

      SSDT PmRef CpuPm

     

    Please get me out of this problem.

     

    Thanks

    Sudheer

    Friday, October 15, 2010 5:41 PM

Answers

  • The bios marker is missing or is not visible to Windows, please look at the bottom of your laptop or more likely in the battery compartment for a COA sticker with a product key on it. Write it down and start your computer, once booted press the pause and the win key simultaniously (or navigate to system properties through the control panel), scroll to the bottom of the system properties page and click on change product key, insert the key from the sticker and select activate by phone. If you can't find an option to activate by phone then type SLUI 4 in the search box of the start menu and press enter, select country, dial the number, do not enter any menu options, just wait for a person to answer, activate over the phone.

     

    Also of note is the non-genuine installation of MS office due to a blocked VLK.

    Friday, October 15, 2010 5:52 PM