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Windows 7 restored from Backup no longer Genuine

Question
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Our office desktop computer hard drives failed. After replacing, and restoring from a Windows backup we keep getting the message stating that it is not a Genuine. We have a two separate Windows 7 volume licenses. I entered them both to see if that would get a Genuine Certificate to no avail. What is the problem?
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-DYV4P
Windows Product Key Hash: Ese3csylWbGTYUvTDwiMutPnocI=
Windows Product ID: 55041-033-0212135-86075
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7600.2.00010100.0.0.004
ID: {DBCB7FA9-8DC7-4F8E-A1B8-94D6046E8752}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000009
Build lab: 7600.win7_gdr.101026-1503
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Standard 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395]
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395]
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385]
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0]
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7600.16385]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DBCB7FA9-8DC7-4F8E-A1B8-94D6046E8752}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010100.0.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-033-0212135-86075</PID><PIDType>6</PIDType><SID>S-1-5-21-395089387-3926655471-896216266</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0209 </Version><SMBIOSVersion major="2" minor="6"/><Date>20090728000000.000000+000</Date></BIOS><HWID>59B93607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>89C271092ADC586</Val><Hash>OF8AJZ0alAcZy+M0YVaXkvN3FxQ=</Hash><Pid>89396-707-1590875-65777</Pid><PidType>14</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, Enterprise edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-033-021213-03-1033-7600.0000-0892011
Installation ID: 010910213755094621789635575565344286914136057051667303
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: DYV4P
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 4/4/2011 6:14:22 PM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: 0x00000000
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 3:30:2011 11:47
WAT Activex: Registered
WAT Admin Service: Registered
HWID Data-->
HWID Hash Current: LgAAAAEAAAABAAEAAgABAAAAAgABAAEAJJSQX7S1RA1gOAqAJCWSMlaAjAF2Vg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 072809 APIC1350
FACP 072809 FACP1350
HPET 072809 OEMHPET
MCFG 072809 OEMMCFG
OEMB 072809 OEMB1350
SSDT DpgPmm CpuPm
Thank you,Joseph
Monday, April 4, 2011 11:30 PM
Answers
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"IT-MRDS" wrote in message news:af4210d7-4497-4c8d-913e-05652b4a44f6...
Our office desktop computer hard drives failed. After replacing, and restoring from a Windows backup we keep getting the message stating that it is not a Genuine. We have a two separate Windows 7 volume licenses. I entered them both to see if that would get a Genuine Certificate to no avail. What is the problem?
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-DYV4P
Windows Product Key Hash: Ese3csylWbGTYUvTDwiMutPnocI=
Windows Product ID: 55041-033-0212135-86075
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7600.2.00010100.0.0.004
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395]
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395]
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385]
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0]
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7600.16385]
Thank you,Joseph
You have a large number of File Mismatches present, and it's this that is causing the non-genuine notification.What software did you use for the backup/restore?We've had no success in these forums with this set of file mismatches, so I suggest that you raise a WGA support incident at one of the following sites.North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0Please let us know if MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Tuesday, April 5, 2011 9:33 PM
Tuesday, April 5, 2011 5:46 AMModerator
All replies
-
"IT-MRDS" wrote in message news:af4210d7-4497-4c8d-913e-05652b4a44f6...
Our office desktop computer hard drives failed. After replacing, and restoring from a Windows backup we keep getting the message stating that it is not a Genuine. We have a two separate Windows 7 volume licenses. I entered them both to see if that would get a Genuine Certificate to no avail. What is the problem?
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-DYV4P
Windows Product Key Hash: Ese3csylWbGTYUvTDwiMutPnocI=
Windows Product ID: 55041-033-0212135-86075
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7600.2.00010100.0.0.004
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395]
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395]
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385]
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0]
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7600.16385]
Thank you,Joseph
You have a large number of File Mismatches present, and it's this that is causing the non-genuine notification.What software did you use for the backup/restore?We've had no success in these forums with this set of file mismatches, so I suggest that you raise a WGA support incident at one of the following sites.North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0Please let us know if MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Tuesday, April 5, 2011 9:33 PM
Tuesday, April 5, 2011 5:46 AMModerator -
I had used the Windows backup/restore. Though there was some issue with it where I had to do it twice because the first time seemed to mess up and run system check before it would boot the first time.Tuesday, April 5, 2011 3:15 PM