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Windows 7 restored from Backup no longer Genuine RRS feed

  • Question

  • Our office desktop computer hard drives failed. After replacing, and restoring from a Windows backup we keep getting the message stating that it is not a Genuine. We have a two separate Windows 7 volume licenses. I entered them both to see if that would get a Genuine Certificate to no avail. What is the problem?

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-*****-*****-DYV4P
    Windows Product Key Hash: Ese3csylWbGTYUvTDwiMutPnocI=
    Windows Product ID: 55041-033-0212135-86075
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7600.2.00010100.0.0.004
    ID: {DBCB7FA9-8DC7-4F8E-A1B8-94D6046E8752}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Enterprise
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395]
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395]
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0]
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7600.16385]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DBCB7FA9-8DC7-4F8E-A1B8-94D6046E8752}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010100.0.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-033-0212135-86075</PID><PIDType>6</PIDType><SID>S-1-5-21-395089387-3926655471-896216266</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0209   </Version><SMBIOSVersion major="2" minor="6"/><Date>20090728000000.000000+000</Date></BIOS><HWID>59B93607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>89C271092ADC586</Val><Hash>OF8AJZ0alAcZy+M0YVaXkvN3FxQ=</Hash><Pid>89396-707-1590875-65777</Pid><PidType>14</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Enterprise edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
    Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 55041-00172-033-021213-03-1033-7600.0000-0892011
    Installation ID: 010910213755094621789635575565344286914136057051667303
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: DYV4P
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 4/4/2011 6:14:22 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: 0x00000000
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 3:30:2011 11:47
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: LgAAAAEAAAABAAEAAgABAAAAAgABAAEAJJSQX7S1RA1gOAqAJCWSMlaAjAF2Vg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            072809        APIC1350
      FACP            072809        FACP1350
      HPET            072809        OEMHPET
      MCFG            072809        OEMMCFG
      OEMB            072809        OEMB1350
      SSDT            DpgPmm        CpuPm


    Thank you,

    Joseph

    Monday, April 4, 2011 11:30 PM

Answers

  • "IT-MRDS" wrote in message news:af4210d7-4497-4c8d-913e-05652b4a44f6...

    Our office desktop computer hard drives failed. After replacing, and restoring from a Windows backup we keep getting the message stating that it is not a Genuine. We have a two separate Windows 7 volume licenses. I entered them both to see if that would get a Genuine Certificate to no avail. What is the problem?

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-*****-*****-DYV4P
    Windows Product Key Hash: Ese3csylWbGTYUvTDwiMutPnocI=
    Windows Product ID: 55041-033-0212135-86075
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7600.2.00010100.0.0.004



    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395]
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395]
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0]
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7600.16385]




    Thank you,

    Joseph


    You have a large number of File Mismatches present, and it's this that is causing the non-genuine notification.
    What software did you use for the backup/restore?
    We've had no success in these forums with this set of file mismatches, so I suggest that you raise a WGA support incident at one of the following sites.
     
     
     
    Please let us know if MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, April 5, 2011 5:46 AM
    Moderator

All replies

  • "IT-MRDS" wrote in message news:af4210d7-4497-4c8d-913e-05652b4a44f6...

    Our office desktop computer hard drives failed. After replacing, and restoring from a Windows backup we keep getting the message stating that it is not a Genuine. We have a two separate Windows 7 volume licenses. I entered them both to see if that would get a Genuine Certificate to no avail. What is the problem?

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-*****-*****-DYV4P
    Windows Product Key Hash: Ese3csylWbGTYUvTDwiMutPnocI=
    Windows Product ID: 55041-033-0212135-86075
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7600.2.00010100.0.0.004



    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395]
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395]
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0]
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7600.16385]




    Thank you,

    Joseph


    You have a large number of File Mismatches present, and it's this that is causing the non-genuine notification.
    What software did you use for the backup/restore?
    We've had no success in these forums with this set of file mismatches, so I suggest that you raise a WGA support incident at one of the following sites.
     
     
     
    Please let us know if MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, April 5, 2011 5:46 AM
    Moderator
  • I had used the Windows backup/restore. Though there was some issue with it where I had to do it twice because the first time seemed to mess up and run system check before it would boot the first time.
    Tuesday, April 5, 2011 3:15 PM