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Office XP keeps asking for activation RRS feed

  • Question

  • Hello,

    We have Office XP installed on a laptop. It has been working fine for many years, but recently it started asking for activation. Office was already activated when installed and has been so for a long time... We click OK anyway and try to activate again, but then we receive the message "This product is already activated".
    The popup to activate keeps coming back. Already tried to remove the DATA file, which seemed to work but after 4 times or so the popup to activate came back.

    This is the WGA tool report;

    Diagnostic Report (1.9.0019.0):
    
    
    
    -----------------------------------------
    
    
    
    WGA Data-->
    
    
    
    Validation Status: Genuine
    
    
    
    Validation Code: 0
    
    
    
     
    
    
    
    Cached Validation Code: N/A
    
    
    
    Windows Product Key: *****-*****-BDMWC-TQH3G-QD3Q8
    
    
    
    Windows Product Key Hash: fhs5ORsYYlGflhszZfpNdHChAq4=
    
    
    
    Windows Product ID: 76396-OEM-2267112-28259
    
    
    
    Windows Product ID Type: 3
    
    
    
    Windows License Type: OEM System Builder
    
    
    
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    
    
    
    ID: {4B5D9801-1644-4D88-BACF-76FEE4C6F902}(3)
    
    
    
    Is Admin: Yes
    
    
    
    TestCab: 0x0
    
    
    
    WGA Version: Registered, 1.9.40.0
    
    
    
    Signed By: Microsoft
    
    
    
    Product Name: N/A
    
    
    
    Architecture: N/A
    
    
    
    Build lab: N/A
    
    
    
    TTS Error: N/A
    
    
    
    Validation Diagnostic: 025D1FF3-230-1
    
    
    
    Resolution Status: N/A
    
    
    
     
    
    
    
    WgaER Data-->
    
    
    
    ThreatID(s): N/A
    
    
    
    Version: N/A
    
    
    
     
    
    
    
    WGA Notifications Data-->
    
    
    
    Cached Result: 0
    
    
    
    File Exists: Yes
    
    
    
    Version: 1.9.40.0
    
    
    
    WgaTray.exe Signed By: Microsoft
    
    
    
    WgaLogon.dll Signed By: Microsoft
    
    
    
     
    
    
    
    OGA Notifications Data-->
    
    
    
    Cached Result: N/A, hr = 0x80070002
    
    
    
    Version: 2.0.48.0
    
    
    
    OGAExec.exe Signed By: Microsoft
    
    
    
    OGAAddin.dll Signed By: Microsoft
    
    
    
     
    
    
    
    OGA Data-->
    
    
    
    Office Status: 100 Genuine
    
    
    
    Microsoft Office XP Professional - 100 Genuine
    
    
    
    OGA Version: Registered, 2.0.48.0
    
    
    
    Signed By: Microsoft
    
    
    
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057
    
    
    
     
    
    
    
    Browser Data-->
    
    
    
    Proxy settings: N/A
    
    
    
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    
    
    
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    
    
    
    Download signed ActiveX controls: Prompt
    
    
    
    Download unsigned ActiveX controls: Disabled
    
    
    
    Run ActiveX controls and plug-ins: Allowed
    
    
    
    Initialize and script ActiveX controls not marked as safe: Disabled
    
    
    
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    
    
    
    Active scripting: Allowed
    
    
    
    Script ActiveX controls marked as safe for scripting: Allowed
    
    
    
     
    
    
    
    File Scan Data-->
    
    
    
     
    
    
    
    Other data-->
    
    
    
    Office Details: <GenuineResults><MachineData><UGUID>{4B5D9801-1644-4D88-BACF-76FEE4C6F902}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QD3Q8</PKey><PID>76396-OEM-2267112-28259</PID><PIDType>3</PIDType><SID>S-1-5-21-1275210071-688789844-1417001333</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>OptiPlex GX620               </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A11</Version><SMBIOSVersion major="2" minor="3"/><Date>20061130000000.000000+000</Date></BIOS><HWID>C06B397F0184E076</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>WWW.DELL.Com</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110413-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>4A1277DEF7C3610</Val><Hash>iN0s4X0npORX5Y3H7pdBitzFsZs=</Hash><Pid>54511-OEM-1793521-05640</Pid><PidType>4</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults>  
    
    
    
     
    
    
    
    Licensing Data-->
    
    
    
    N/A
    
    
    
     
    
    
    
    Windows Activation Technologies-->
    
    
    
    N/A
    
    
    
     
    
    
    
    HWID Data-->
    
    
    
    N/A
    
    
    
     
    
    
    
    OEM Activation 1.0 Data-->
    
    
    
    BIOS string matches: yes
    
    
    
    Marker string from BIOS: 1AB74:Dell Inc|1AB74:Microsoft Corporation
    
    
    
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005
    
    
    
     
    
    
    
    OEM Activation 2.0 Data-->
    
    
    
    N/A
    
    
    
    

    Any help would be appreciated.

    Thank you
    • Edited by Dick_ Thursday, March 4, 2010 10:57 AM typo
    Thursday, March 4, 2010 10:56 AM

Answers

  • Hello Dick_,

    The location referenced in the MS KB article is the default location for the data.dat file:
    C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\data.dat

    When deleting the data.dat file does not work, in some cases it was because the computer in question had its Windows installation reinstalled and the current copy of the data.dat file was located in a folder different from the default location listed above.

    In one instance that I can recall, the current copy of data.dat was located in this folder:
    C:\Documents and Settings\All Users.Windows\Application Data\Microsoft\Office\Data

    Could you check your folder structure for something similar?  Or you can run a search for any data.dat files located anywhere within the c:\documents and settings folder.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, March 8, 2010 1:58 PM

All replies

  • For a possible fix, please see: Method 2: If the Opa11.dat file or the Data.dat file is corrupted
    Carey Frisch
    • Marked as answer by Darin Smith MS Friday, March 5, 2010 11:27 PM
    • Unmarked as answer by Dick_ Saturday, March 6, 2010 12:07 PM
    Thursday, March 4, 2010 2:35 PM
  • Hello,

    I already tried that. I will work for 1-2 times, then the popup to activate will come back.

    Saturday, March 6, 2010 12:06 PM
  • Hello Dick_,

    The location referenced in the MS KB article is the default location for the data.dat file:
    C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\data.dat

    When deleting the data.dat file does not work, in some cases it was because the computer in question had its Windows installation reinstalled and the current copy of the data.dat file was located in a folder different from the default location listed above.

    In one instance that I can recall, the current copy of data.dat was located in this folder:
    C:\Documents and Settings\All Users.Windows\Application Data\Microsoft\Office\Data

    Could you check your folder structure for something similar?  Or you can run a search for any data.dat files located anywhere within the c:\documents and settings folder.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, March 8, 2010 1:58 PM