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Unable to install oneCare on windows 7 (64bit) RRS feed

  • General discussion

  • I am using windows 7 (64 bit), internet explorer 8 (64 bit)

    - http://onecare.live.com/site/en-us/center/whatsnew.htm

    I go to the page "safety scan for vista and win 7"

    - I initiate a full service scan

    - a pop-up appears, I confirm that I want to install

    - after a few seconds i receive the error message

    "We were unable to install the scanner. "

    without any further error information.

     

    I tried to reboot, to restart IE, follow the "restart installation" button, but no effect.

     

    Thanks for suggestions.

    • Changed type JimR1Moderator Monday, May 24, 2010 6:10 PM
    • Moved by JimR1Moderator Monday, May 24, 2010 6:10 PM (From:Windows Live OneCare Install and Activate)
    Monday, May 24, 2010 5:33 PM

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