Hi Steve, Edwin's right -- CRM doesn't provide much information in the standard queues view that would help users prioritise which items to work on. This is by design to prevent users from 'cherry picking' easy work, which is a temptation that many users
seem unable to resist.
If this doens't work for you, then try using a workflow rule to assign different types of cases to different queues. There's nothing to stop you setting up a queue called 'High Priority' and using your checkbox and workflow rule to assign cases to this
queue. Then just train the users to work on items in this queue before working on items in other queues.
Neil Benson, CRM Addict and MVP at Customery Ltd. You can reach me on
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