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Moved a PC, now it's not genuine? RRS feed

  • Question

  • Good evening one and all.

    A few weeks ago I had to move my fathers PC from his dining room to another room as the dining room was being painted. It's a little shuttle box that has a genuine copy of Windows XP Pro, it's been chugging away now for a good few years with the same copy of XP with no problems. I think I may still have the receipt for it somewhere (this pc been going for a while now).

    Anyway, I had to move it. So I unplugged all the USB's (printer, mouse) and plonked it down in a different room. Few days later I moved it back to the dining room and set it all back up, booted it up, found it worked and went home.

    Forward a few days and my father comes home to use his PC and the Window Genuine message pops up. For some reasion moving the PC has now made the copy non-genuine and has given him (and me) a few days to verifiy the copy ... which it won't.

    The perfectly good copy of XP will not take geninune verification now for some reasion, I was hoping someone could shed some light on the problems. I would have called the line but they seem to be closed on Sunday (not sure of the reagion of this forum, I'm in the UK), so I'm rather at end as to what to do.

    Any help would be loverly on the matter.
    Sunday, February 1, 2009 12:37 PM

Answers

  •  Greeting Adam,  


    Please run the Microsoft Genuine Advantage Diagnostic Test (MGADT) so that I may analyze the results.

    By clicking the link below, you will download the MGADT.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows XP.

    1. What edition/version of Windows XP is titled?

    ·         Home

    ·         Professional

    ·         Media Center

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=2abf99cd-a5e4-469c-802e-55ca8ec542d5&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you.


    Stephen


    Stephen Holm
    • Marked as answer by Stephen Holm Friday, February 6, 2009 7:57 PM
    Monday, February 2, 2009 9:31 PM

All replies

  •  Greeting Adam,  


    Please run the Microsoft Genuine Advantage Diagnostic Test (MGADT) so that I may analyze the results.

    By clicking the link below, you will download the MGADT.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows XP.

    1. What edition/version of Windows XP is titled?

    ·         Home

    ·         Professional

    ·         Media Center

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=2abf99cd-a5e4-469c-802e-55ca8ec542d5&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you.


    Stephen


    Stephen Holm
    • Marked as answer by Stephen Holm Friday, February 6, 2009 7:57 PM
    Monday, February 2, 2009 9:31 PM
  • Ah, hello again.

    In the end I finally got the window that ask "do you want to phone X Y Z" so I did that, talked to some nice woman on the other end and explained why I was activating ... again and then activated.

    So that was nice.

    Still, be nice to know why it asked to be activated when moved from one room and back again.

    Mystery I suppose.
    Friday, February 6, 2009 8:03 PM