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Activation and Update Blues RRS feed

  • Question

  •  

    Microsoft Office XP Professional:
    Validation Incomplete: Office Must Be Activated

    I am having a little problem with my system rebuild.  I just finished installing Office XP Professional (version 2002) on my fixed, Windows XP system and wanted to apply the updates.  After installing the WGA ActiveX control the site gave me the message above.

     

    So I loaded Word and it came up ready to go.  Then I loaded Activate Product from the Office Tools and it said "This product has already been activated."

     

    The help documents were no help because they say to activate the product.

     

    All the Microsoft site software says that I should activate the already activated product.

     

    Can you give me some help on how to convince Windows Genuine Aggravation that it should let me get the updates?

    Thursday, May 17, 2007 4:02 AM

Answers

  • Hello,

    It will Microsoft to help if you could provide the result of the diagnostic tool. 

    Download the tool from http://go.microsoft.com/fwlink/?linkid=52012 and post the result here in your reply.

    Thursday, May 17, 2007 5:49 AM
  • Donna,

     

    Here is the report.

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-JXR6C-V39R6-VMDPG
    Windows Product Key Hash: zyr2xlmF4jv99O6v3+vps7vouiU=
    Windows Product ID: 76487-OEM-2281096-92302
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.med
    ID: 1adfb94a-9624-44a6-b5e6-cd1ebb4ad5c3
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: c:\windows\system32\syssetup.dll

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>1adfb94a-9624-44a6-b5e6-cd1ebb4ad5c3</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><PKey>*****-*****-*****-*****-VMDPG</PKey><PID>76487-OEM-2281096-92302</PID><PIDType>3</PIDType><SID>S-1-5-21-1454471165-1275210071-725345543</SID><SYSTEM><Manufacturer>WinFast</Manufacturer><Model>C51GM03</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20050916000000.000000+000</Date></BIOS><HWID>B10935770184C066</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>5D3EDDFD9D0873B</Val><Hash>Qf1zK49/GXPdfsjTfUUdSKIeKq0=</Hash><Pid>54186-753-4191652-17656</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Friday, May 18, 2007 1:53 AM
  • Hi,

     

    Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\

    Look for data.dat file

    Right click the data.dat file, then click “Delete”.

    After deleting, close the folder.  Open any Microsoft Office product (e.g. Word, Excel)  and try to activate it.

    If successful with the activation, go to http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng to validate again.

    Let us know how it goes and thanks for your patience!

    Friday, May 18, 2007 3:05 AM

All replies

  • Hello,

    It will Microsoft to help if you could provide the result of the diagnostic tool. 

    Download the tool from http://go.microsoft.com/fwlink/?linkid=52012 and post the result here in your reply.

    Thursday, May 17, 2007 5:49 AM
  • Donna,

     

    Here is the report.

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-JXR6C-V39R6-VMDPG
    Windows Product Key Hash: zyr2xlmF4jv99O6v3+vps7vouiU=
    Windows Product ID: 76487-OEM-2281096-92302
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.med
    ID: 1adfb94a-9624-44a6-b5e6-cd1ebb4ad5c3
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: c:\windows\system32\syssetup.dll

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>1adfb94a-9624-44a6-b5e6-cd1ebb4ad5c3</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><PKey>*****-*****-*****-*****-VMDPG</PKey><PID>76487-OEM-2281096-92302</PID><PIDType>3</PIDType><SID>S-1-5-21-1454471165-1275210071-725345543</SID><SYSTEM><Manufacturer>WinFast</Manufacturer><Model>C51GM03</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20050916000000.000000+000</Date></BIOS><HWID>B10935770184C066</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>5D3EDDFD9D0873B</Val><Hash>Qf1zK49/GXPdfsjTfUUdSKIeKq0=</Hash><Pid>54186-753-4191652-17656</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Friday, May 18, 2007 1:53 AM
  • Hi,

     

    Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\

    Look for data.dat file

    Right click the data.dat file, then click “Delete”.

    After deleting, close the folder.  Open any Microsoft Office product (e.g. Word, Excel)  and try to activate it.

    If successful with the activation, go to http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng to validate again.

    Let us know how it goes and thanks for your patience!

    Friday, May 18, 2007 3:05 AM