Activation and Update Blues

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  Hello,

  It will Microsoft to help if you could provide the result of the diagnostic tool. 

  Download the tool from http://go.microsoft.com/fwlink/?linkid=52012 and post the result here in your reply.

  Thursday, May 17, 2007 5:49 AM
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  Donna,

   

  Here is the report.

   

  Diagnostic Report (1.7.0012.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Detailed Status: N/A
  Windows Product Key: *****-*****-JXR6C-V39R6-VMDPG
  Windows Product Key Hash: zyr2xlmF4jv99O6v3+vps7vouiU=
  Windows Product ID: 76487-OEM-2281096-92302
  Windows Product ID Type: 3
  Windows License Type: OEM System Builder
  Windows OS version: 5.1.2600.2.00010100.2.0.med
  ID: 1adfb94a-9624-44a6-b5e6-cd1ebb4ad5c3
  Is Admin: Yes
  AutoDial: No
  Registry: 0x0
  WGA Version: Registered, 1.7.36.0
  Signed By: Microsoft
  Product Name: N/A
  Architecture: N/A
  Build lab: N/A
  TTS Error: N/A
  Validation Diagnostic:
  Resolution Status: N/A

  Notifications Data-->
  Cached Result: 0
  File Exists: Yes
  Version: 1.7.18.5
  WgaTray.exe Signed By: Microsoft
  WgaLogon.dll Signed By: Microsoft

  OGA Data-->
  Office Status: 101 Not Activated
  OGA Version: Registered, 1.6.21.0
  Signed By: Microsoft
  Office Diagnostics: 3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->
  File Mismatch: c:\windows\system32\syssetup.dll

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>1adfb94a-9624-44a6-b5e6-cd1ebb4ad5c3</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><PKey>*****-*****-*****-*****-VMDPG</PKey><PID>76487-OEM-2281096-92302</PID><PIDType>3</PIDType><SID>S-1-5-21-1454471165-1275210071-725345543</SID><SYSTEM><Manufacturer>WinFast</Manufacturer><Model>C51GM03</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20050916000000.000000+000</Date></BIOS><HWID>B10935770184C066</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>5D3EDDFD9D0873B</Val><Hash>Qf1zK49/GXPdfsjTfUUdSKIeKq0=</Hash><Pid>54186-753-4191652-17656</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

   

  Friday, May 18, 2007 1:53 AM
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  Hi,

   

  Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\

  Look for data.dat file

  Right click the data.dat file, then click “Delete”.

  After deleting, close the folder.  Open any Microsoft Office product (e.g. Word, Excel)  and try to activate it.

  If successful with the activation, go to http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng to validate again.

  Let us know how it goes and thanks for your patience!

  Friday, May 18, 2007 3:05 AM