Hi james dk,
I am sorry you have your information posted in a wrong place, your problem seems not related to the topic "Microsoft Fix it Center(Beta)".
I don't know what's the OS on your computer, I suggest you post your issue to the forum
http://social.microsoft.com/Forums/en-US/category/genuine.
There several sub-forums under this forum, you can choose one to feedback your question accroding to your OS. Hope this help.
Thanks,
Sam