Renewal RRS feed

  • Question


    My credit card was automatically charged for a onecare renewal but i my software says is expired and I cannot get any contact with Microsoft.  If I dont get an answer today I will dispute the charge and buy other antivirus software.
    Sunday, April 13, 2008 9:01 AM



    If your subscription to OneCare shows expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2



    Sunday, April 13, 2008 12:40 PM