I have a very specific issue that I have not been able to resolve related to e-mail and CRM 2011.
I have a CRM 2011 on-premise instance. All of the users associated with that instance have e-mail addresses associated with a specific domain (ex. "company.com"). I have setup the e-mail router to send out e-mails for them. Sometimes e-mails
are sent out manually, sometimes e-mails are sent out automatically (prompted by workflows). Also, I have configured individual users to allow e-mails to be sent on their behalf (configured in the personal options "E-mail" tab).
As it stands right now, some e-mails are being sent from CRM via the e-mail router, but not all are being sent. Those which are not being sent out are specifically those which are sent on behalf of a CRM user with an "example.com" e-mail address to
another CRM user with an "example.com" e-mail address. In other words, to be explicitly clear:
- Emails sent from an "example.com" e-mail address user to an "example.com" e-mail address CRM user ARE FAILING TO SEND.
- Emails sent from an "example.com" e-mail address user to a non-"example.com" e-mail address CRM user ARE SENDING.
- Emails sent from a non-"example.com" e-mail address user to an "example.com" e-mail address CRM user ARE SENDING.
- Emails sent from a non-"example.com" e-mail address user to a non-"example.com" e-mail address CRM user ARE SENDING.
By failing to send, I specifically mean that the e-mails ultimately have a status of "Sent", but they never end up in the user's inbox. In other words, they are sent (in CRM) but not sent (in reality)--only in the one scenario outlined above.
What is the most likely source of the problem? What tools can I use to further diagnose my problem? How do I fix the problem?
PS - The Exchange 2010 spam filter associated with the "example.com" domain is not blocking anything, as far as I can see (I already looked).
