We're on CRM 2013 on-premise. We set up a new user however for some reason she cannot login to the CRM website nor using the CRM-Outlook plugin.
The error that she gets:
"The system could not log you on. This could be because your user record or the business unit you belong to has been disabled in Microsoft Dynamics CRM"
The user is indeed enabled and belongs to an active Business Unit.
I tried re-creating the user in CRM. On her old user Account, I changed her 'username' to an obsolete one and disabled the Account. Re-created a new one with the valid domain username.
However the user is still having the same issue. I'm trying to trace but the error messages that I got is still the same.
Any idea is appreciated. Thanks much.
-tri