Asked by:
Can't install update rollup 13 or any other.

Question
-
Hi.
When trying to install update rollup 13, I get the following message:
Action Microsoft.Crm.UpdateWrapper.MspInstallAction Failed.
This patch package could not be opened. Verify that the patch package exists and that you can access it.
The logfile contains this:
10:54:57| Info| === Managed setup logging started: 17-11-2010 10:54:57 ===
10:54:57|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.UpdateSetup.Initialize
10:54:57|Verbose| Method entry: Microsoft.Crm.Setup.Common.SetupBase.Initialize
10:54:57|Verbose| Method exit: Microsoft.Crm.Setup.Common.SetupBase.Initialize
10:54:57|Verbose| Method exit: Microsoft.Crm.UpdateWrapper.UpdateSetup.Initialize
10:54:57|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.UpdateSetup.Run
10:54:57|Warning| The specified /config file config.xml won't be used
10:54:57|Verbose| Method entry: Microsoft.Crm.Setup.Common.SetupBase.Run
10:54:57|Verbose| Method exit: Microsoft.Crm.Setup.Common.SetupBase.Run
10:54:57|Verbose| Method entry: Microsoft.Crm.Setup.Common.Update.UpdateUtility.VerifyRequiredKBsAreInstalled
10:54:57|Verbose| Method exit: Microsoft.Crm.Setup.Common.Update.UpdateUtility.VerifyRequiredKBsAreInstalled
10:54:57| Info| Window Left: 200
10:54:57| Info| Window Top: 200
10:55:03| Info| InstallInfo.AdminTargetFolder:
10:55:03| Info| InstallInfo.AllowRun: True
10:55:03| Info| InstallInfo.CleanupRequired: False
10:55:03| Info| InstallInfo.ConfigFile: config.xml
10:55:03| Info| InstallInfo.CreateDatabase: True
10:55:03| Info| InstallInfo.CurrentFolder: f:\4bc60a11a198b239ebf83e92
10:55:03| Info| InstallInfo.InstallAlways: False
10:55:03| Info| InstallInfo.InstallingPackage: f:\4bc60a11a198b239ebf83e92\Server_i386_KB2267499_1033.msp
10:55:03| Info| InstallInfo.InstallType: Install
10:55:03| Info| InstallInfo.LocalPackage:
10:55:03| Info| InstallInfo.LogFile: C:\Documents and Settings\crmadmin\Application Data\Microsoft\MSCRM\Logs\KB2267499.log
10:55:03| Info| InstallInfo.PackageName: Server_i386_KB2267499_1033.msp
10:55:03| Info| InstallInfo.RebootRequired: False
10:55:03| Info| InstallInfo.SharedInstall: False
10:55:03| Info| InstallInfo.SourceFolder: f:\4bc60a11a198b239ebf83e92
10:55:03| Info| InstallInfo.SuppressReboot: False
10:55:03| Info| InstallInfo.TargetFolder: C:\WINDOWS\$CrmUninstallKB2267499_Server$
10:55:03| Info| InstallInfo.UIMode: Full
10:55:03| Info| InstallInfo.UserCancel: False
10:55:03| Info| IpcInfo.NoLock: True
10:55:03| Info| ProductInfo.ExistingLanguage: 1033
10:55:03| Info| ProductInfo.ExistingProductCode: bc8dd950-8100-42f4-9ea9-26fcd41690af
10:55:03| Info| ProductInfo.ExistingVersion: 4.0.7333.3
10:55:03| Info| ProductInfo.InstallState: Local
10:55:03| Info| UpdateInstallInfo.Auto: False
10:55:03| Info| UpdateInstallInfo.Component: Server
10:55:03| Info| UpdateInstallInfo.ComponentInfo: Microsoft.Crm.Setup.Common.Update.ServerComponentInfo
10:55:03| Info| UpdateInstallInfo.DbHotfix: True
10:55:03| Info| UpdateInstallInfo.KBNumber: KB2267499
10:55:03| Info| UpdateInstallInfo.LanguageID: 1033
10:55:03| Info| UpdateInstallInfo.PatchID: {F3410BEE-B083-4AB5-85BC-D4C7E1584621}
10:55:03| Info| UpdateInstallInfo.ProductID: {BC8DD950-8100-42F4-9EA9-26FCD41690AF}
10:55:03| Info| UpdateInstallInfo.PublishReports: ConfigSet
10:55:03| Info| UpdateInstallInfo.ReleaseType: Update Rollup 13
10:55:03| Info| UpdateInstallInfo.Revision: 3018
10:55:03|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.UpdateSetup.Install| System.Collections.Hashtable
10:55:03|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.HotfixMspInstaller.Install
10:55:03| Info| Creating DBUpdateInstallInfo table if it does not already exist
10:55:03| Info| Creating InstalledUpdates table if it does not already exist
10:55:03| Info| Populating DBUpdateInstallInfo with pre-7666 revision info according to HotfixList.xml
10:55:03| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 1551, 948172
10:55:03| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 1551, 948588
10:55:03| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 1551, 951300
10:55:03| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 1551, 950229
10:55:03| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 1551, 952149
10:55:03| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 1551, 956129
10:55:03| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 1551, 953905
10:55:03| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 1551, 954640
10:55:03| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 1551, 957788
10:55:03| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 1551, 949202
10:55:03| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 1551, 957589
10:55:03| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 1551, 955482
10:55:03| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 1551, 956445
10:55:03| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 1551, 960249
10:55:03| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 1551, 949069
10:55:03| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 1551, 959419
10:55:03| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 1551, 961768
10:55:03| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 1551, 968176
10:55:10| Info| Adding revision {0} to DBUpdateInstallInfo| 3018
10:55:10| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 3018, 948172
10:55:10| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 3018, 948588
10:55:10| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 3018, 951300
10:55:10| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 3018, 950229
10:55:10| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 3018, 952149
10:55:10| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 3018, 956129
10:55:10| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 3018, 953905
10:55:10| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 3018, 954640
10:55:10| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 3018, 957788
10:55:10| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 3018, 949202
10:55:10| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 3018, 957589
10:55:10| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 3018, 955482
10:55:10| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 3018, 956445
10:55:10| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 3018, 960249
10:55:10| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 3018, 949069
10:55:10| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 3018, 959419
10:55:10| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 3018, 961768
10:55:10| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 3018, 968176
10:55:10| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 3018, 970141
10:55:10| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 3018, 970148
10:55:10| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 3018, 971782
10:55:10| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 3018, 975995
10:55:10| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 3018, 977650
10:55:10| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 3018, 979347
10:55:10| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 3018, 981328
10:55:10| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 3018, 2028381
10:55:10| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 3018, 2306918
10:55:10| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 3018, 2306930
10:55:10| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 3018, 2387536
10:55:10| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 3018, 2267499
10:55:10| Info| Adding revision {0} and KBNumber {1} to InstalledUpdates| 3018, KB2267499
10:55:10| Info| Updating BuildVersion.Revision for all Organization Databases
10:55:10| Info| Detected Product 'Microsoft Report Viewer Redistributable 2008 SP1' or higher version is installed.
10:55:10| Info| Detected 'Microsoft Report Viewer Redistributable 2008 SP1' update is not needed
10:55:10| Info| Detected Product 'Microsoft Visual C++ 2008 Redistributable' or higher version is installed.
10:55:10| Info| Detected 'Microsoft Visual C++ 2008 Redistributable' update is not needed
10:55:10| Info| File 'f:\4bc60a11a198b239ebf83e92\Microsoft.Crm.Platform.Server.dll' loaded with verion '4.0.7333.3018'
10:55:11| Info| This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package.
\\jenshxp\Jens CD\Server\i386\Server.msi
10:55:11| Info| InstallerException: 1635
10:55:11| Error| System.Exception: Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed. ---> Microsoft.WindowsInstaller.InstallerException: This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package.
at Microsoft.WindowsInstaller.Installer.ApplyPatch(String patchPackage, String installPackage, InstallType installType, String commandLine)
at Microsoft.WindowsInstaller.Installer.ApplyPatch(String patchPackage, String commandLine)
at Microsoft.Crm.UpdateWrapper.MspInstallAction.Do(IDictionary parameters)
at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)
--- End of inner exception stack trace ---, Error, RetryCancel, Option1
10:55:19| Info| InputResult: Cancel
10:55:19| Info| Creating DBUpdateInstallInfo table if it does not already exist
10:55:19| Info| Creating InstalledUpdates table if it does not already exist
10:55:19| Info| Populating DBUpdateInstallInfo with pre-7666 revision info according to HotfixList.xml
10:55:19| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 1551, 948172
10:55:19| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 1551, 948588
10:55:19| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 1551, 951300
10:55:19| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 1551, 950229
10:55:19| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 1551, 952149
10:55:19| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 1551, 956129
10:55:19| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 1551, 953905
10:55:19| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 1551, 954640
10:55:19| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 1551, 957788
10:55:19| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 1551, 949202
10:55:19| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 1551, 957589
10:55:19| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 1551, 955482
10:55:19| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 1551, 956445
10:55:19| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 1551, 960249
10:55:19| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 1551, 949069
10:55:19| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 1551, 959419
10:55:19| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 1551, 961768
10:55:19| Info| Inserting into DBUpdateInstallInfo. Revision: {0}, DBUpdateId: {1)| 1551, 968176
10:55:19| Info| Retrieving dbUpdateIds that are ready to be uninstalled
10:55:20| Info| Removing revision {0} from DBUpdateInstallInfo| 3018
10:55:20| Info| Updating BuildVersion.Revision for all Organization Databases
10:55:20| Info| InstallerException: Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed.
10:55:20| Error| Configuration exception.System.Exception: Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed. ---> Microsoft.WindowsInstaller.InstallerException: This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package.
at Microsoft.WindowsInstaller.Installer.ApplyPatch(String patchPackage, String installPackage, InstallType installType, String commandLine)
at Microsoft.WindowsInstaller.Installer.ApplyPatch(String patchPackage, String commandLine)
at Microsoft.Crm.UpdateWrapper.MspInstallAction.Do(IDictionary parameters)
at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)
--- End of inner exception stack trace ---
at Microsoft.Crm.UpdateWrapper.UpdateSetup.Install(IDictionary data)
at Microsoft.Crm.UpdateWrapper.UpdateSetup.Run()
10:55:20|Verbose| Update Not Completed
10:55:20| Info| Update Rollup 13 for Microsoft Dynamics CRM Server (KB2267499) was not completed successfully because of the following problems:
Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed.
This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package.
10:55:21| Error| System.Configuration.Install.InstallException ---> System.Exception: Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed. ---> Microsoft.WindowsInstaller.InstallerException: This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package.
at Microsoft.WindowsInstaller.Installer.ApplyPatch(String patchPackage, String installPackage, InstallType installType, String commandLine)
at Microsoft.WindowsInstaller.Installer.ApplyPatch(String patchPackage, String commandLine)
at Microsoft.Crm.UpdateWrapper.MspInstallAction.Do(IDictionary parameters)
at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)
--- End of inner exception stack trace ---
at Microsoft.Crm.UpdateWrapper.UpdateSetup.Install(IDictionary data)
at Microsoft.Crm.UpdateWrapper.UpdateSetup.Run()
--- End of inner exception stack trace ---
at Microsoft.Crm.UpdateWrapper.UpdateSetup.Run()
at Microsoft.Crm.UpdateWrapper.UpdateSetup.InternalMain(String[] args)I am also unable to reinstall dynamics.
Has anyone experienced this before? And how do I proceed from here?
Regards
Jens Hyllegaard
- Edited by Jens Hyllegaard Wednesday, November 17, 2010 8:15 PM Updatet to reflect lack of ability to install any rollups.
Wednesday, November 17, 2010 9:57 AM
All replies
-
Hi Jens,
It's probably that you have downloaded an update rollup version (32 or 64 bits) that is different that your server architecture:
Read this articles:
http://social.microsoft.com/Forums/en/crm/thread/9bc12435-6a38-4610-bc0a-7bce0fe1408dDon't forget that if you are using Outlook Client you have to install Update Rollup 7
JulioWednesday, November 17, 2010 2:37 PM -
Thanks for your input. But unfortunately this is not the case.
The server is only 32bit, so i downloaded the i386 version.
Currently rollup 9 is installed on both server and clients.
I have tried to install rollup 10 as well, this produces the same error. So something must have gone wrong with my install.
Wednesday, November 17, 2010 8:14 PM -
Can you try this:
http://danielcai.blogspot.com/2009/09/error-when-applying-crm4-update-rollup.html
JulioWednesday, November 17, 2010 8:41 PM