Can't install update rollup 13 or any other.

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  Hi.

   

  When trying to install update rollup 13, I get the following message:

  Action Microsoft.Crm.UpdateWrapper.MspInstallAction Failed.

  This patch package could not be opened. Verify that the patch package exists and that you can access it.

  The logfile contains this:

  10:54:57|   Info| === Managed setup logging started: 17-11-2010 10:54:57 ===
  10:54:57|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.UpdateSetup.Initialize
  10:54:57|Verbose| Method entry: Microsoft.Crm.Setup.Common.SetupBase.Initialize
  10:54:57|Verbose| Method exit: Microsoft.Crm.Setup.Common.SetupBase.Initialize
  10:54:57|Verbose| Method exit: Microsoft.Crm.UpdateWrapper.UpdateSetup.Initialize
  10:54:57|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.UpdateSetup.Run
  10:54:57|Warning| The specified /config file config.xml won't be used
  10:54:57|Verbose| Method entry: Microsoft.Crm.Setup.Common.SetupBase.Run
  10:54:57|Verbose| Method exit: Microsoft.Crm.Setup.Common.SetupBase.Run
  10:54:57|Verbose| Method entry: Microsoft.Crm.Setup.Common.Update.UpdateUtility.VerifyRequiredKBsAreInstalled
  10:54:57|Verbose| Method exit: Microsoft.Crm.Setup.Common.Update.UpdateUtility.VerifyRequiredKBsAreInstalled
  10:54:57|   Info| Window Left: 200
  10:54:57|   Info| Window Top: 200
  10:55:03|   Info| InstallInfo.AdminTargetFolder:
  10:55:03|   Info| InstallInfo.AllowRun: True
  10:55:03|   Info| InstallInfo.CleanupRequired: False
  10:55:03|   Info| InstallInfo.ConfigFile: config.xml
  10:55:03|   Info| InstallInfo.CreateDatabase: True
  10:55:03|   Info| InstallInfo.CurrentFolder: f:\4bc60a11a198b239ebf83e92
  10:55:03|   Info| InstallInfo.InstallAlways: False
  10:55:03|   Info| InstallInfo.InstallingPackage: f:\4bc60a11a198b239ebf83e92\Server_i386_KB2267499_1033.msp
  10:55:03|   Info| InstallInfo.InstallType: Install
  10:55:03|   Info| InstallInfo.LocalPackage:
  10:55:03|   Info| InstallInfo.LogFile: C:\Documents and Settings\crmadmin\Application Data\Microsoft\MSCRM\Logs\KB2267499.log
  10:55:03|   Info| InstallInfo.PackageName: Server_i386_KB2267499_1033.msp
  10:55:03|   Info| InstallInfo.RebootRequired: False
  10:55:03|   Info| InstallInfo.SharedInstall: False
  10:55:03|   Info| InstallInfo.SourceFolder: f:\4bc60a11a198b239ebf83e92
  10:55:03|   Info| InstallInfo.SuppressReboot: False
  10:55:03|   Info| InstallInfo.TargetFolder: C:\WINDOWS\$CrmUninstallKB2267499_Server$
  10:55:03|   Info| InstallInfo.UIMode: Full
  10:55:03|   Info| InstallInfo.UserCancel: False
  10:55:03|   Info| IpcInfo.NoLock: True
  10:55:03|   Info| ProductInfo.ExistingLanguage: 1033
  10:55:03|   Info| ProductInfo.ExistingProductCode: bc8dd950-8100-42f4-9ea9-26fcd41690af
  10:55:03|   Info| ProductInfo.ExistingVersion: 4.0.7333.3
  10:55:03|   Info| ProductInfo.InstallState: Local
  10:55:03|   Info| UpdateInstallInfo.Auto: False
  10:55:03|   Info| UpdateInstallInfo.Component: Server
  10:55:03|   Info| UpdateInstallInfo.ComponentInfo: Microsoft.Crm.Setup.Common.Update.ServerComponentInfo
  10:55:03|   Info| UpdateInstallInfo.DbHotfix: True
  10:55:03|   Info| UpdateInstallInfo.KBNumber: KB2267499
  10:55:03|   Info| UpdateInstallInfo.LanguageID: 1033
  10:55:03|   Info| UpdateInstallInfo.PatchID: {F3410BEE-B083-4AB5-85BC-D4C7E1584621}
  10:55:03|   Info| UpdateInstallInfo.ProductID: {BC8DD950-8100-42F4-9EA9-26FCD41690AF}
  10:55:03|   Info| UpdateInstallInfo.PublishReports: ConfigSet
  10:55:03|   Info| UpdateInstallInfo.ReleaseType: Update Rollup 13
  10:55:03|   Info| UpdateInstallInfo.Revision: 3018
  10:55:03|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.UpdateSetup.Install| System.Collections.Hashtable
  10:55:03|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.HotfixMspInstaller.Install
  10:55:03|   Info| Creating DBUpdateInstallInfo table if it does not already exist
  10:55:03|   Info| Creating InstalledUpdates table if it does not already exist
  10:55:03|   Info| Populating DBUpdateInstallInfo with pre-7666 revision info according to HotfixList.xml
  10:55:03|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 948172
  10:55:03|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 948588
  10:55:03|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 951300
  10:55:03|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 950229
  10:55:03|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 952149
  10:55:03|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 956129
  10:55:03|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 953905
  10:55:03|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 954640
  10:55:03|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 957788
  10:55:03|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 949202
  10:55:03|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 957589
  10:55:03|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 955482
  10:55:03|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 956445
  10:55:03|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 960249
  10:55:03|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 949069
  10:55:03|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 959419
  10:55:03|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 961768
  10:55:03|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 968176
  10:55:10|   Info| Adding revision {0} to DBUpdateInstallInfo| 3018
  10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 948172
  10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 948588
  10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 951300
  10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 950229
  10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 952149
  10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 956129
  10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 953905
  10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 954640
  10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 957788
  10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 949202
  10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 957589
  10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 955482
  10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 956445
  10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 960249
  10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 949069
  10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 959419
  10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 961768
  10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 968176
  10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 970141
  10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 970148
  10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 971782
  10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 975995
  10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 977650
  10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 979347
  10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 981328
  10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 2028381
  10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 2306918
  10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 2306930
  10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 2387536
  10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 2267499
  10:55:10|   Info| Adding revision {0} and KBNumber {1} to InstalledUpdates| 3018, KB2267499
  10:55:10|   Info| Updating BuildVersion.Revision for all Organization Databases
  10:55:10|   Info| Detected Product 'Microsoft Report Viewer Redistributable 2008 SP1' or higher version is installed.
  10:55:10|   Info| Detected 'Microsoft Report Viewer Redistributable 2008 SP1' update is not needed
  10:55:10|   Info| Detected Product 'Microsoft Visual C++ 2008 Redistributable' or higher version is installed.
  10:55:10|   Info| Detected 'Microsoft Visual C++ 2008 Redistributable' update is not needed
  10:55:10|   Info| File 'f:\4bc60a11a198b239ebf83e92\Microsoft.Crm.Platform.Server.dll' loaded with verion '4.0.7333.3018'
  10:55:11|   Info| This patch package could not be opened.  Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package.
  \\jenshxp\Jens CD\Server\i386\Server.msi
  10:55:11|   Info| InstallerException: 1635
  10:55:11|  Error| System.Exception: Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed. ---> Microsoft.WindowsInstaller.InstallerException: This patch package could not be opened.  Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package.
     at Microsoft.WindowsInstaller.Installer.ApplyPatch(String patchPackage, String installPackage, InstallType installType, String commandLine)
     at Microsoft.WindowsInstaller.Installer.ApplyPatch(String patchPackage, String commandLine)
     at Microsoft.Crm.UpdateWrapper.MspInstallAction.Do(IDictionary parameters)
     at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)
     --- End of inner exception stack trace ---, Error, RetryCancel, Option1
  10:55:19|   Info| InputResult: Cancel
  10:55:19|   Info| Creating DBUpdateInstallInfo table if it does not already exist
  10:55:19|   Info| Creating InstalledUpdates table if it does not already exist
  10:55:19|   Info| Populating DBUpdateInstallInfo with pre-7666 revision info according to HotfixList.xml
  10:55:19|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 948172
  10:55:19|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 948588
  10:55:19|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 951300
  10:55:19|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 950229
  10:55:19|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 952149
  10:55:19|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 956129
  10:55:19|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 953905
  10:55:19|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 954640
  10:55:19|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 957788
  10:55:19|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 949202
  10:55:19|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 957589
  10:55:19|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 955482
  10:55:19|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 956445
  10:55:19|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 960249
  10:55:19|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 949069
  10:55:19|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 959419
  10:55:19|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 961768
  10:55:19|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 968176
  10:55:19|   Info| Retrieving dbUpdateIds that are ready to be uninstalled
  10:55:20|   Info| Removing revision {0} from DBUpdateInstallInfo| 3018
  10:55:20|   Info| Updating BuildVersion.Revision for all Organization Databases
  10:55:20|   Info| InstallerException: Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed.
  10:55:20|  Error| Configuration exception.System.Exception: Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed. ---> Microsoft.WindowsInstaller.InstallerException: This patch package could not be opened.  Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package.
     at Microsoft.WindowsInstaller.Installer.ApplyPatch(String patchPackage, String installPackage, InstallType installType, String commandLine)
     at Microsoft.WindowsInstaller.Installer.ApplyPatch(String patchPackage, String commandLine)
     at Microsoft.Crm.UpdateWrapper.MspInstallAction.Do(IDictionary parameters)
     at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)
     --- End of inner exception stack trace ---
     at Microsoft.Crm.UpdateWrapper.UpdateSetup.Install(IDictionary data)
     at Microsoft.Crm.UpdateWrapper.UpdateSetup.Run()
  10:55:20|Verbose| Update Not Completed
  10:55:20|   Info| Update Rollup 13 for Microsoft Dynamics CRM Server (KB2267499) was not completed successfully because of the following problems:
     
  
  Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed.
  This patch package could not be opened.  Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package.
  
  10:55:21|  Error| System.Configuration.Install.InstallException ---> System.Exception: Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed. ---> Microsoft.WindowsInstaller.InstallerException: This patch package could not be opened.  Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package.
     at Microsoft.WindowsInstaller.Installer.ApplyPatch(String patchPackage, String installPackage, InstallType installType, String commandLine)
     at Microsoft.WindowsInstaller.Installer.ApplyPatch(String patchPackage, String commandLine)
     at Microsoft.Crm.UpdateWrapper.MspInstallAction.Do(IDictionary parameters)
     at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)
     --- End of inner exception stack trace ---
     at Microsoft.Crm.UpdateWrapper.UpdateSetup.Install(IDictionary data)
     at Microsoft.Crm.UpdateWrapper.UpdateSetup.Run()
     --- End of inner exception stack trace ---
     at Microsoft.Crm.UpdateWrapper.UpdateSetup.Run()
     at Microsoft.Crm.UpdateWrapper.UpdateSetup.InternalMain(String[] args)

  I am also unable to reinstall dynamics.

   

  Has anyone experienced this before? And how do I proceed from here?

  Regards

  Jens Hyllegaard

  • Edited by Jens Hyllegaard Wednesday, November 17, 2010 8:15 PM Updatet to reflect lack of ability to install any rollups.

  Wednesday, November 17, 2010 9:57 AM