locked
Can't install update rollup 13 or any other. RRS feed

  • Question

  • Hi.

     

    When trying to install update rollup 13, I get the following message:

    Action Microsoft.Crm.UpdateWrapper.MspInstallAction Failed.

    This patch package could not be opened. Verify that the patch package exists and that you can access it.

    The logfile contains this:

    10:54:57|   Info| === Managed setup logging started: 17-11-2010 10:54:57 ===
    10:54:57|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.UpdateSetup.Initialize
    10:54:57|Verbose| Method entry: Microsoft.Crm.Setup.Common.SetupBase.Initialize
    10:54:57|Verbose| Method exit: Microsoft.Crm.Setup.Common.SetupBase.Initialize
    10:54:57|Verbose| Method exit: Microsoft.Crm.UpdateWrapper.UpdateSetup.Initialize
    10:54:57|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.UpdateSetup.Run
    10:54:57|Warning| The specified /config file config.xml won't be used
    10:54:57|Verbose| Method entry: Microsoft.Crm.Setup.Common.SetupBase.Run
    10:54:57|Verbose| Method exit: Microsoft.Crm.Setup.Common.SetupBase.Run
    10:54:57|Verbose| Method entry: Microsoft.Crm.Setup.Common.Update.UpdateUtility.VerifyRequiredKBsAreInstalled
    10:54:57|Verbose| Method exit: Microsoft.Crm.Setup.Common.Update.UpdateUtility.VerifyRequiredKBsAreInstalled
    10:54:57|   Info| Window Left: 200
    10:54:57|   Info| Window Top: 200
    10:55:03|   Info| InstallInfo.AdminTargetFolder:
    10:55:03|   Info| InstallInfo.AllowRun: True
    10:55:03|   Info| InstallInfo.CleanupRequired: False
    10:55:03|   Info| InstallInfo.ConfigFile: config.xml
    10:55:03|   Info| InstallInfo.CreateDatabase: True
    10:55:03|   Info| InstallInfo.CurrentFolder: f:\4bc60a11a198b239ebf83e92
    10:55:03|   Info| InstallInfo.InstallAlways: False
    10:55:03|   Info| InstallInfo.InstallingPackage: f:\4bc60a11a198b239ebf83e92\Server_i386_KB2267499_1033.msp
    10:55:03|   Info| InstallInfo.InstallType: Install
    10:55:03|   Info| InstallInfo.LocalPackage:
    10:55:03|   Info| InstallInfo.LogFile: C:\Documents and Settings\crmadmin\Application Data\Microsoft\MSCRM\Logs\KB2267499.log
    10:55:03|   Info| InstallInfo.PackageName: Server_i386_KB2267499_1033.msp
    10:55:03|   Info| InstallInfo.RebootRequired: False
    10:55:03|   Info| InstallInfo.SharedInstall: False
    10:55:03|   Info| InstallInfo.SourceFolder: f:\4bc60a11a198b239ebf83e92
    10:55:03|   Info| InstallInfo.SuppressReboot: False
    10:55:03|   Info| InstallInfo.TargetFolder: C:\WINDOWS\$CrmUninstallKB2267499_Server$
    10:55:03|   Info| InstallInfo.UIMode: Full
    10:55:03|   Info| InstallInfo.UserCancel: False
    10:55:03|   Info| IpcInfo.NoLock: True
    10:55:03|   Info| ProductInfo.ExistingLanguage: 1033
    10:55:03|   Info| ProductInfo.ExistingProductCode: bc8dd950-8100-42f4-9ea9-26fcd41690af
    10:55:03|   Info| ProductInfo.ExistingVersion: 4.0.7333.3
    10:55:03|   Info| ProductInfo.InstallState: Local
    10:55:03|   Info| UpdateInstallInfo.Auto: False
    10:55:03|   Info| UpdateInstallInfo.Component: Server
    10:55:03|   Info| UpdateInstallInfo.ComponentInfo: Microsoft.Crm.Setup.Common.Update.ServerComponentInfo
    10:55:03|   Info| UpdateInstallInfo.DbHotfix: True
    10:55:03|   Info| UpdateInstallInfo.KBNumber: KB2267499
    10:55:03|   Info| UpdateInstallInfo.LanguageID: 1033
    10:55:03|   Info| UpdateInstallInfo.PatchID: {F3410BEE-B083-4AB5-85BC-D4C7E1584621}
    10:55:03|   Info| UpdateInstallInfo.ProductID: {BC8DD950-8100-42F4-9EA9-26FCD41690AF}
    10:55:03|   Info| UpdateInstallInfo.PublishReports: ConfigSet
    10:55:03|   Info| UpdateInstallInfo.ReleaseType: Update Rollup 13
    10:55:03|   Info| UpdateInstallInfo.Revision: 3018
    10:55:03|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.UpdateSetup.Install| System.Collections.Hashtable
    10:55:03|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.HotfixMspInstaller.Install
    10:55:03|   Info| Creating DBUpdateInstallInfo table if it does not already exist
    10:55:03|   Info| Creating InstalledUpdates table if it does not already exist
    10:55:03|   Info| Populating DBUpdateInstallInfo with pre-7666 revision info according to HotfixList.xml
    10:55:03|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 948172
    10:55:03|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 948588
    10:55:03|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 951300
    10:55:03|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 950229
    10:55:03|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 952149
    10:55:03|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 956129
    10:55:03|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 953905
    10:55:03|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 954640
    10:55:03|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 957788
    10:55:03|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 949202
    10:55:03|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 957589
    10:55:03|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 955482
    10:55:03|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 956445
    10:55:03|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 960249
    10:55:03|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 949069
    10:55:03|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 959419
    10:55:03|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 961768
    10:55:03|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 968176
    10:55:10|   Info| Adding revision {0} to DBUpdateInstallInfo| 3018
    10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 948172
    10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 948588
    10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 951300
    10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 950229
    10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 952149
    10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 956129
    10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 953905
    10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 954640
    10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 957788
    10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 949202
    10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 957589
    10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 955482
    10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 956445
    10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 960249
    10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 949069
    10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 959419
    10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 961768
    10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 968176
    10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 970141
    10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 970148
    10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 971782
    10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 975995
    10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 977650
    10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 979347
    10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 981328
    10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 2028381
    10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 2306918
    10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 2306930
    10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 2387536
    10:55:10|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 3018, 2267499
    10:55:10|   Info| Adding revision {0} and KBNumber {1} to InstalledUpdates| 3018, KB2267499
    10:55:10|   Info| Updating BuildVersion.Revision for all Organization Databases
    10:55:10|   Info| Detected Product 'Microsoft Report Viewer Redistributable 2008 SP1' or higher version is installed.
    10:55:10|   Info| Detected 'Microsoft Report Viewer Redistributable 2008 SP1' update is not needed
    10:55:10|   Info| Detected Product 'Microsoft Visual C++ 2008 Redistributable' or higher version is installed.
    10:55:10|   Info| Detected 'Microsoft Visual C++ 2008 Redistributable' update is not needed
    10:55:10|   Info| File 'f:\4bc60a11a198b239ebf83e92\Microsoft.Crm.Platform.Server.dll' loaded with verion '4.0.7333.3018'
    10:55:11|   Info| This patch package could not be opened.  Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package.
    \\jenshxp\Jens CD\Server\i386\Server.msi
    10:55:11|   Info| InstallerException: 1635
    10:55:11|  Error| System.Exception: Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed. ---> Microsoft.WindowsInstaller.InstallerException: This patch package could not be opened.  Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package.
       at Microsoft.WindowsInstaller.Installer.ApplyPatch(String patchPackage, String installPackage, InstallType installType, String commandLine)
       at Microsoft.WindowsInstaller.Installer.ApplyPatch(String patchPackage, String commandLine)
       at Microsoft.Crm.UpdateWrapper.MspInstallAction.Do(IDictionary parameters)
       at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)
       --- End of inner exception stack trace ---, Error, RetryCancel, Option1
    10:55:19|   Info| InputResult: Cancel
    10:55:19|   Info| Creating DBUpdateInstallInfo table if it does not already exist
    10:55:19|   Info| Creating InstalledUpdates table if it does not already exist
    10:55:19|   Info| Populating DBUpdateInstallInfo with pre-7666 revision info according to HotfixList.xml
    10:55:19|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 948172
    10:55:19|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 948588
    10:55:19|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 951300
    10:55:19|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 950229
    10:55:19|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 952149
    10:55:19|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 956129
    10:55:19|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 953905
    10:55:19|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 954640
    10:55:19|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 957788
    10:55:19|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 949202
    10:55:19|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 957589
    10:55:19|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 955482
    10:55:19|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 956445
    10:55:19|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 960249
    10:55:19|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 949069
    10:55:19|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 959419
    10:55:19|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 961768
    10:55:19|   Info| Inserting into DBUpdateInstallInfo.  Revision: {0}, DBUpdateId: {1)| 1551, 968176
    10:55:19|   Info| Retrieving dbUpdateIds that are ready to be uninstalled
    10:55:20|   Info| Removing revision {0} from DBUpdateInstallInfo| 3018
    10:55:20|   Info| Updating BuildVersion.Revision for all Organization Databases
    10:55:20|   Info| InstallerException: Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed.
    10:55:20|  Error| Configuration exception.System.Exception: Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed. ---> Microsoft.WindowsInstaller.InstallerException: This patch package could not be opened.  Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package.
       at Microsoft.WindowsInstaller.Installer.ApplyPatch(String patchPackage, String installPackage, InstallType installType, String commandLine)
       at Microsoft.WindowsInstaller.Installer.ApplyPatch(String patchPackage, String commandLine)
       at Microsoft.Crm.UpdateWrapper.MspInstallAction.Do(IDictionary parameters)
       at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)
       --- End of inner exception stack trace ---
       at Microsoft.Crm.UpdateWrapper.UpdateSetup.Install(IDictionary data)
       at Microsoft.Crm.UpdateWrapper.UpdateSetup.Run()
    10:55:20|Verbose| Update Not Completed
    10:55:20|   Info| Update Rollup 13 for Microsoft Dynamics CRM Server (KB2267499) was not completed successfully because of the following problems:
       

    Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed.
    This patch package could not be opened.  Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package.

    10:55:21|  Error| System.Configuration.Install.InstallException ---> System.Exception: Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed. ---> Microsoft.WindowsInstaller.InstallerException: This patch package could not be opened.  Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package.
       at Microsoft.WindowsInstaller.Installer.ApplyPatch(String patchPackage, String installPackage, InstallType installType, String commandLine)
       at Microsoft.WindowsInstaller.Installer.ApplyPatch(String patchPackage, String commandLine)
       at Microsoft.Crm.UpdateWrapper.MspInstallAction.Do(IDictionary parameters)
       at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)
       --- End of inner exception stack trace ---
       at Microsoft.Crm.UpdateWrapper.UpdateSetup.Install(IDictionary data)
       at Microsoft.Crm.UpdateWrapper.UpdateSetup.Run()
       --- End of inner exception stack trace ---
       at Microsoft.Crm.UpdateWrapper.UpdateSetup.Run()
       at Microsoft.Crm.UpdateWrapper.UpdateSetup.InternalMain(String[] args)

    I am also unable to reinstall dynamics.

     

    Has anyone experienced this before? And how do I proceed from here?

    Regards

    Jens Hyllegaard

    • Edited by Jens Hyllegaard Wednesday, November 17, 2010 8:15 PM Updatet to reflect lack of ability to install any rollups.
    Wednesday, November 17, 2010 9:57 AM

All replies