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WGA Issues RRS feed

  • Question

  • Everytime I try to run updates on my computer I get the following error:

     

    You do not have permission to update Windows XP.  Please contact your system administrator.  When I click OK, I get the next message that reads:

     

    Windows Genuine Advantage Notification (KB905474)

     

    I ran the diagnostic test for WGA and this is the report page pasted below:

     

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-4GKG9-VM4Y6-GG4P8
    Windows Product Key Hash: KG0+MqVWbvOqoetuiYhbv8PxZvg=
    Windows Product ID: 55274-083-4687593-22367
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 41100b9a-48c3-485c-babc-ee5a57f35fed
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.540.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: 1.5.540.0
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>41100b9a-48c3-485c-babc-ee5a57f35fed</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-GG4P8</PKey><PID>55274-083-4687593-22367</PID><PIDType>5</PIDType><SID>S-1-5-21-1960408961-412668190-725345543</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20040910000000.000000+000</Date></BIOS><HWID>97FF3B570184A05F</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>2BBC737CD401504</Val><Hash>mGCGbKYPFJsSUDuAZxuHFNQt0fY=</Hash><Pid>73931-642-0945523-57268</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Wednesday, March 28, 2007 6:28 PM

Answers

  • Hi Tricia G,

     

      Please go to http://www.microsoft.com/Genuine/diag and click the “Start Diagnostic" button. The next screen will check a number of setting on your computer needed for the validation process to be successful, If any of the settings are detected as incorrect, click the "Resolve Now" button and the site will either resolve the issue for you or you will be provided with step by step instructions on how to resolve the issue yourself. Once done, re-try the check and if all passes, then click the “Validate Windows” button. Once done, go to http://update.microsoft.com/windowsupdate, you should be able to download any updates available.

     

    Thank you,
    Darin Smith
    WGA Forum Program Manager

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    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
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    Wednesday, March 28, 2007 7:50 PM