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lost product key RRS feed

  • Question

  • I recently recieved a virus that bascially forced me to reboot my computer, but completely forgot about my product key. I asked a friend if he help and he gave me some hacked code I think. I dont want to use this product key and still have my original cd .
    Saturday, June 23, 2007 9:25 PM

Answers

  • Mike23,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Sunday, June 24, 2007 8:38 PM
  • Mike,

     

    I would recommend contacting the manufacturer of your computer. IN turn explain the situation and ask them for assistance. Also several manufactures have hidden partions on the hard drives and customer service will be able to assist unless the partition was corrupted or deleted by you. This would be a great place to start. 

     

     

    Stephen Holm, MS

    Friday, June 29, 2007 1:21 AM

All replies

  • Mike23,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Sunday, June 24, 2007 8:38 PM
  • Mike,

     

    I would recommend contacting the manufacturer of your computer. IN turn explain the situation and ask them for assistance. Also several manufactures have hidden partions on the hard drives and customer service will be able to assist unless the partition was corrupted or deleted by you. This would be a great place to start. 

     

     

    Stephen Holm, MS

    Friday, June 29, 2007 1:21 AM
  • Mike,

     

    You say reboot do you mean the machine was reformatted?

     

     

    Stephen Holm, MS

    WGA Forum Manager

    Friday, June 29, 2007 8:42 PM
  • Dan,

     

    I have misplaced my Microsoft Office 2003.  I followed the instructions and have included the information.

    1. 2003 Microsoft Office Teacher/Student Edition

    2. ?

    3.

    Diagnostic Report (1.7.0062.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-HHYGX-RFB48-YKVRQ
    Windows Product Key Hash: n8AuA4ACm11N/rBJbOXlzX3oH7c=
    Windows Product ID: 55274-OEM-2211906-00105

    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {6ED20C23-45FF-4491-87E1-3429020A72D3}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.18.5
    Signed By: N/A, hr = 0x80004005
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: Cryptographic Errors Detected

    Vista BRT Data-->
    Grace Flag: N/A
    Commit: N/A
    Reboot Flag: N/A
    ThreatID(s): N/A
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: N/A, hr = 0x80004005
    WgaLogon.dll Signed By: N/A, hr = 0x80004005

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.21.0
    Signed By: N/A, hr = 0x80004005
    Office Diagnostics: 3C46B2C4-484-800b0001_3C46B2C4-79-800b0001_3C46B2C4-269-80004005_3C46B2C4-87-80004005_B4D0AA8B-531-645

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\winlogon.exe
    File Mismatch: C:\WINDOWS\system32\licdll.dll
    File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe
    File Mismatch: C:\WINDOWS\system32\ntdll.dll
    File Mismatch: C:\WINDOWS\system32\kernel32.dll
    File Mismatch: C:\WINDOWS\system32\crypt32.dll
    File Mismatch: C:\WINDOWS\system32\advapi32.dll
    File Mismatch: C:\WINDOWS\system32\setupapi.dll
    File Mismatch: C:\WINDOWS\system32\oembios.bin
    File Mismatch: C:\WINDOWS\system32\oembios.dat
    File Mismatch: C:\WINDOWS\system32\oembios.sig
    File Mismatch: C:\WINDOWS\system32\syssetup.dll

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6ED20C23-45FF-4491-87E1-3429020A72D3}</UGUID><Version>1.7.0062.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YKVRQ</PKey><PID>55274-OEM-2211906-00105</PID><PIDType>2</PIDType><SID>S-1-5-21-436374069-1606980848-1343024091</SID><SYSTEM><Manufacturer>Gateway        </Manufacturer><Model>M505           </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>49.00.04   </Version><SMBIOSVersion major="2" minor="31"/><Date>20031215000000.000000+000</Date><SLPBIOS>Gateway,Gateway,Gateway,Gateway</SLPBIOS></BIOS><HWID>8BB83007018400DC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

     

    Tuesday, October 23, 2007 5:04 AM
  • Uriah 32

     

    Currently Windows is Genuine. The problem you’re experiencing is with the Cryptographic service on your computer. Cryptographic service is a standard service that runs under Windows XP and is used by Windows Genuine Advantage (WGA) to read the Digital Signatures of files on the computer. If the Cryptographic service have errors (as seen in your Diagnostic Report "Validation Status: Cryptographic Errors Detected") WGA cannot Validate a Genuine status.

     

     There is a very easy fix for this. Open Internet Explorer and type the following website in for the URL: http://www.microsoft.com/Genuine/diag/ .  Once you open please click the “Start Diagnostic" button. Click the “Resolve Now” button if/when the tool finds any issues.  The tool will, most likely, resolve the issue on its own or will provide you further instructions.

    Next try this should the above fail: http://support.microsoft.com/kb/822798/en-us  

     

     

    Thank you

     

    Stephen Holm, MS

    WGA Forum Manager

     

    Tuesday, October 23, 2007 5:53 PM