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Where do Contact Card phone numbers get pulled from? RRS feed

  • Question

  • When I logged into CWA and displayed the contact card for one of my test users, he doesn't have a phone number. Another test user does have a number, and from what I can tell, both users are configured identically. I checked in a MOC client, and got the same result. Where does OCS store these numbers, or where does it pull it from? This issue isn't critical, of course, it's just more out of curiosity.
    Monday, June 8, 2009 3:58 PM

All replies

  • Paul,

    Have you checked the general tab for the user in AD, there is a phone number stored there.

    Thanks!

    -KP


    Kevin Peters MCSE/MCSA/MCTS/CCNA/Security+ blog: www.ocsguy.com
    Monday, June 8, 2009 6:14 PM
  • Paul,


    Basically the numbers are pulled from mulitple Active Directory attributes (telephoneNumber, otherPhone, etc) and inserted in the OCS SQL database, then put into the server's Address Book files.  The Communicator client picks up the changes during sign-in.  Also, if numbers in AD are not normalized correctly into E.164 format they will not display in the client.

    Take a look at these blog articles for more details on forcing client address book updates and understanding the process in more depth:
    http://blogs.pointbridge.com/Blogs/schertz_jeff/Pages/Post.aspx?_ID=17
    http://blogs.pointbridge.com/Blogs/schertz_jeff/Pages/Post.aspx?_ID=26

    Jeff Schertz, PointBridge | MVP | MCITP: Enterprise Messaging | MCTS: OCS
    Monday, June 8, 2009 11:12 PM
    Moderator