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Office 2007 suddenly has validation issues RRS feed

  • Question

  • I bought an unopened copy of Office Professional 2007 over a year ago from an individual on eBay.  It installed and has worked without problems since that time.  I have also successfully downloaded SP2 with no problems.  Recently, however, I started getting a message that the product won't validate.  I have checked every instance shown on the Microsoft website to determine if the product is pirated but they all check out so I'm convinced that it is genuine.  The online validation process says that there is some problem with the key.  The computer has not been accessed by anyone else during the time that the software has been installed.  An uninstall and reinstall of the software did not cure the problem.  There is no "Geographically Restricted" notice on the package but the COA does state that it was made in Ireland and is a "Not to US CD".  From everything I've read on the internet, that is not the same as being geographically restricted.

    The error message is:

    Problem: The product key used to install Office has been identified by Microsoft as misused, stolen, or not valid. A copy of Office installed on your computer may be counterfeit, improperly licensed, or incorrectly installed.

    The diagnostics tool results are:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-2Y9DC-F3QQ6-K2WX9
    Windows Product Key Hash: pO4vkR+tA/mo9CGUtRnmO4A/LJQ=
    Windows Product ID: 89578-OEM-7318081-43831
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {01B9CFB5-A502-455B-8FC0-53D26684DC03}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041013_025D1FF3-229-80041013_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{01B9CFB5-A502-455B-8FC0-53D26684DC03}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K2WX9</PKey><PID>89578-OEM-7318081-43831</PID><PIDType>3</PIDType><SID>S-1-5-21-2273165879-3617000596-436006643</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>Intel975xbx                     </Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>BX97510J.86A.1334.2006.0714.1343</Version><SMBIOSVersion major="2" minor="3"/><Date>20060714000000.000000+000</Date></BIOS><HWID>D1A23907018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Systemax</name><model> </model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.7.18.5"/><File Name="WgaLogon.dll" Version="1.7.18.5"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>4B6D9293985C586</Val><Hash>ujr/0OLQOowisE3mnXcTGykPWMw=</Hash><Pid>89409-707-8979423-65151</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16509
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_NSLP channel
    Activation ID: f3acdd3c-119a-4932-a3d7-0b6f33a1dca9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-180-843831-02-1033-6000.0000-0332009
    Installation ID: 021651828641179762027303088190934410896384453372527761
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: K2WX9
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OgAAAAIAAgABAAIAAwACAAAAAgABAAEA6GEM5VhDpkw6w0jkfskahQJMTGX+EPL0hMD/ohKBrFYqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   INTEL   D975XBX
      FACP   INTEL   D975XBX
      MCFG   INTEL   D975XBX
      WDDT   INTEL   D975XBX
      ASF!   INTEL   D975XBX
      SSDT   INTEL   CpuPm
      SSDT   INTEL   CpuPm
      SSDT   INTEL   CpuPm
      SSDT   INTEL   CpuPm
      SSDT   INTEL   CpuPm

     

    Tuesday, May 4, 2010 1:54 AM

Answers

  • Hello mobiuis_dich,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK

    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041013_025D1FF3-229-80041013_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    From your description, it sounds like you inadvertently purchased a counterfeit copy of Office from an eBay seller.

    If the packaging, the Certificate of Authenticity, and the installation discs all say "Office Professional 2007" on them, yet the product installed Office Professional Plus 2007 (which is normally only available thru Volume Licensing channels and special academic programs), then you may indeed have purchased what Microsoft calls "high-quality counterfeits."

    Please click on the Learn More Online link you are being shown by the OGA Notifications Utility.  Look for the "Request a Complimentary Replacement" links (or wording to that effect) on the right side of the subsequent web pages.  This link will take you through a process that has you prepare a piracy report and then provides you an address to send your counterfeit materials for evaluation.  Upon receipt, if Microsoft deems them to be "high quality counterfeits" you will be sent complimentary replacements.

    Please refer to the FAQ for further information:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EAPAC

    When you get your Genuine replacement, please come back here to let us know how long it took.  Officially the process can take up to 6 weeks, but people in the USA have told us that they waited less than two weeks for their Genuine replacements.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, May 4, 2010 3:05 AM

All replies

  • Hello mobiuis_dich,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK

    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041013_025D1FF3-229-80041013_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    From your description, it sounds like you inadvertently purchased a counterfeit copy of Office from an eBay seller.

    If the packaging, the Certificate of Authenticity, and the installation discs all say "Office Professional 2007" on them, yet the product installed Office Professional Plus 2007 (which is normally only available thru Volume Licensing channels and special academic programs), then you may indeed have purchased what Microsoft calls "high-quality counterfeits."

    Please click on the Learn More Online link you are being shown by the OGA Notifications Utility.  Look for the "Request a Complimentary Replacement" links (or wording to that effect) on the right side of the subsequent web pages.  This link will take you through a process that has you prepare a piracy report and then provides you an address to send your counterfeit materials for evaluation.  Upon receipt, if Microsoft deems them to be "high quality counterfeits" you will be sent complimentary replacements.

    Please refer to the FAQ for further information:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EAPAC

    When you get your Genuine replacement, please come back here to let us know how long it took.  Officially the process can take up to 6 weeks, but people in the USA have told us that they waited less than two weeks for their Genuine replacements.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, May 4, 2010 3:05 AM
  • Thanks Dan, I'll give the process a try.
    Tuesday, May 4, 2010 5:18 PM
  • Sent the bad product on May 6th and received the replacement today (May 20th).  Two weeks exactly.
    Thursday, May 20, 2010 10:36 PM
  • Hello mobius_dich,

    Thanks for getting back to us to let us know about your turn-around time. :-)

    Keep this article in your back pocket just in case, as there have been instances where the remnants of a nongenuine Office installation have gummed up a new installation, requiring the use of the MS FixIt in this article:  http://support.microsoft.com/kb/919895/


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, May 21, 2010 12:20 PM