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Firewall blockes everything RRS feed

  • Question

  •  

    The firewall blockes every program even when they are alowed. I have tryed restarting the programs and reinstalling One Care. Nothing has worked, what do I do?


    Ps. I am running windows xp pro sp2 with all the updates that are avalible installed. One the the most interesting sysmptoms is the dialog box that is supposed  to open when runing a program that tries to acces the internet (ie the allow deny) does not show up. I think this indicates that eather the firewall didn't install fully, is incorectly installed, or some other program is conflicting with the firewall.

    When I installed live one care I had macafe antivrus installed; live one asked me if i would like to remove the conflicting program. I chose yes but when my computer restarted after instlation Mecafe wasn't fully removed. I tryed removing it from the add remove program in control panel but it said that i must first remove the other mecafe programs first. There were no more on the list so I went to the program location and deleted the the remaing program. Then I went back and to the add remove and it finaly alowed me to fully remove mecafe.

     

    I have tryed reinstalling live one since and still the fire wall doesn't work properly. the only way to gain  access to the internet or any network conection is to totaly disable the firewall witch results in an anowying pop up saying my system is at risk.

     

    Saturday, November 3, 2007 1:31 AM

Answers

  • Unfortunately, the nature of Dynamic disk partitions and how that interacts with the program signatures used by OneCare to identify if it is safe to allow or not is that you can't use Dynamic Disk partitions with OneCare. Switching to Basic is not for the faint of heart as it typically means copying everything off the partition with imaging software, then formatting the partition and restoring the image.

    -steve

     

    Monday, November 19, 2007 2:02 AM
    Moderator

All replies

  • Does it work when you disable the firewall?

    Do you have any network access with the firewall on? Is the network identified as Private - Home or Work?

    What version of OneCare is this and what is your operating system?

    -steve

     

    Saturday, November 3, 2007 2:20 AM
    Moderator
  • I have the same problem.  I just installed Live OneCare, and then nothing gets through unless I disable the firewall.  If it helps, it is version 1.6, and I use a static IP.  Any help with this?

    Sunday, November 4, 2007 9:24 PM
  • What operating system? Are you using Dynamic or Basic Disk partition types?

    -steve

    Monday, November 5, 2007 3:56 AM
    Moderator
  •  

    I have the exact same problem.  I just installed Live OneCare, and then nothing goes through unless I disable the firewall.  If it helps. Help! Also I cant find the link to allow content. I blocked almost all content as I have a teenage boy in the house. Could this cause the problem? Heres the support log, Im sorry its so long.

    Support Log Created:
    12/28/2007 8:33 PM

    Collapse All
    To view support information, click here

    To create the Support Log with updated information:
    1. Close this window
    2. Open Windows Live OneCare
    3. Click on Change OneCare settings
    4. Go to the Logging tab of the Windows Live OneCare Settings window
    5. Click on Create Support Log

    Jump to a section of the Support Log by clicking a link below:
    click here

    To create the Support Log with updated information:
    1. Close this window
    2. Open Windows Live OneCare
    3. Click on Change OneCare settings
    4. Go to the Logging tab of the Windows Live OneCare Settings window
    5. Click on Create Support Log

    Jump to a section of the Support Log by clicking a link below:
    Snapshot
    Virus and spyware protection
    Backup
    Advisories
    Firewall
    Performance Plus
    Miscellaneous

    Wednesday, November 14, 2007 1:31 PM
  • Sharon, the first thing that I recommend is that you fix the date and time on your computer as it is not yet December 28th.

    If that doesn't resolve the problem, please contact support - support for the 2,0 beta here: 

    http://help.live.com/help.aspx?project=onecarev2 -use the "Get More Help" link in the lower right of the page to contact support via email.

     

    Support for v1.6 is via the information here - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1183038&SiteID=2

     

    -steve

    Wednesday, November 14, 2007 8:08 PM
    Moderator
  • It did fix the problem for one or two minitues and I was able to connect without turning the firewall off. Now the problem has returned.

    Thursday, November 15, 2007 12:50 AM
  • I checked the log to see if anything obvious had changed and I found the time still says dec 28. My computer displays the correct time and I restarted my laptop to be sure but it still shows the wrong date in the log. Any idea what is causing this?

  • Snapshot
    12/28/2007 8:33 PM
    Snapshot
    12/28/2007 8:33 PM
    Version: 1.6.2111.38
    Machine Name: D1747PB1
    Machine ID: 77968ff9-0edb-490a-850a-489971872cde
    Operating System: Microsoft Windows XP Service Pack 2 (5.1.2600)
    User Type: Free trial
    Status: At risk
    Action Items: Turn on firewall (At risk)
    Silo ID: 1033fb6e-438f-48aa-9ac5-f28fb1592ac4
    Next Tune-up time: 12/29/2007 1:00 AM
    Last Tune-up time: 12/28/2007 8:11 PM
    Last successful Tune-up time: Not yet performed
    Update Subscription: Microsoft Updates
    12/28/2007 8:33 PM
    Virus and Spyware Protection Status
    Virus and spyware monitoring: True
    OnAccess Heuristic Detection: True
    Virus and Spyware Versions: AV DeltaSad1.23.3997.0), AV BaseSad1.23.3764.0), AS DeltaSad1.23.3997.0), AS BaseSad1.23.3764.0) AM EngineSad1.1.3007.0), AM ProductSad1.5.1937.0)
    Last Tuneup Scan Time: Not yet performed
    12/28/2007 8:33 PM
    Internal firewall status: Off
    Reported firewall status: Off
    Firewall Version: Definition = 1.2.16.105, Engine = 1.5.1553.0
    Automatic changes to firewall protection level: Off
    Applications:
    Internet C:\Program Files\Internet Explorer\iexplore.exe 7.0.6000.16544 Internet Explorer
    Port Rules:
    Internet Inbound Xbox 360 and Media Center Extenders Enabled: False Ports: 3390-3390 Tcp
    Internet Inbound Xbox 360 and Media Center Extenders Enabled: False Ports: 1900-1900 Udp
    Internet Inbound Xbox 360 and Media Center Extenders Enabled: False Ports: 2177-2177 Both
    Internet Inbound Xbox 360 and Media Center Extenders Enabled: False Ports: 10244-10244 Tcp
    Internet Outbound Xbox 360 and Media Center Extenders Enabled: False Ports: 10244-10244 Tcp
    Internet Inbound Network Discovery Enabled: False Ports: 1900-1900 Udp
    Internet Inbound Network Discovery Enabled: False Ports: 3702-3702 Udp
    Internet Inbound Network Discovery Enabled: False Ports: 5357-5358 Tcp
    Internet Inbound Network Discovery Enabled: False Ports: 2869-2869 Tcp
    Internet Inbound Network Discovery Enabled: False Ports: 137-138 Udp
    Internet Inbound Network Discovery Enabled: False Ports: 5355-5355 Udp
    Internet Outbound Network Discovery Enabled: False Ports: 5357-5358 Tcp
    Internet Outbound Network Discovery Enabled: False Ports: 137-138 Udp
    Internet Outbound Virtual private network (IPsec or PPTP) Enabled: False Ports: 500-500 Udp
    Internet Outbound Virtual private network (IPsec or PPTP) Enabled: False Ports: 4500-4500 Udp
    Internet Outbound Virtual private network (IPsec or PPTP) Enabled: False Ports: 1701-1701 Udp
    Internet Outbound Virtual private network (IPsec or PPTP) Enabled: False Ports: 62515-62515 Udp
    Internet Outbound Virtual private network (IPsec or PPTP) Enabled: False Ports: 1723-1723 Tcp
    Internet Outbound Virtual private network (IPsec or PPTP) Enabled: False Ports: 10000-10000 Tcp
    Subnet Inbound ActiveSync Enabled: True Ports: 990-990 Tcp
    Subnet Inbound ActiveSync Enabled: True Ports: 26675-26675 Tcp
    Internet Both ActiveSync Enabled: True Ports: 5721-5721 Tcp
    Internet Outbound Kerberos security protocol Enabled: False Ports: 88-88 Udp
    Internet Outbound Kerberos security protocol Enabled: False Ports: 749-751 Udp
    Internet Outbound Kerberos security protocol Enabled: False Ports: 464-464 Udp
    Internet Outbound Kerberos security protocol Enabled: False Ports: 88-88 Tcp
    Internet Both IP Security Protocol (IPsec) Enabled: False Ports: 500-500 Udp
    Internet Both IP Security Protocol (IPsec) Enabled: False Ports: 4500-4500 Udp
    Subnet Inbound Internet Connection Sharing (ICS) Enabled: True Ports: 53-53 Udp
    Subnet Inbound Internet Connection Sharing (ICS) Enabled: True Ports: 67-67 Udp
    Subnet Outbound Internet Connection Sharing (ICS) Enabled: True Ports: 68-68 Udp
    Internet Inbound Xbox 360 and Network Media Players Enabled: False Ports: 2869-2869 Tcp
    Internet Inbound Xbox 360 and Network Media Players Enabled: False Ports: 1900-1900 Udp
    Internet Inbound Xbox 360 and Network Media Players Enabled: False Ports: 2177-2177 Both
    Internet Inbound Xbox 360 and Network Media Players Enabled: False Ports: 10243-10243 Tcp
    Internet Outbound Xbox 360 and Network Media Players Enabled: False Ports: 10243-10243 Tcp
    Protocol Rules:
    Internet Outbound ICMP Outbound Enabled: True Protocol: 1
    Internet Inbound ICMPv4 Inbound Enabled: False Protocol: 1
    Internet Inbound ICMPv6 Inbound Enabled: False Protocol: 58
    Internet Both Streaming Video/Audio (IGMP) Enabled: False Protocol: 2
    Internet Both Pragmatic General Multicast Protocol (PGM) Enabled: False Protocol: 113
    Internet Both Virtual private network (IPsec or PPTP) Enabled: False Protocol: 47
    Internet Both Virtual private network (IPsec or PPTP) Enabled: False Protocol: 50
    Internet Both Virtual private network (IPsec or PPTP) Enabled: False Protocol: 51
    Remote Desktop State: Subnet
    File/Printer Sharing State: Subnet
    Firewall Policy to Automatically Manage Program Access Enabled: True
    Detailed Logging Enabled: True
    Firewall Notification Enabled: True
    12/28/2007 8:33 PM
    Security Settings Protection Status
    Phishing Filter in Internet Explorer 7: On
    Top of page
    Virus and spyware protection
    12/28/2007 7:29 PM
    Successfully updated signatures
    from: AV DeltaSad1.23.3955.0), AV BaseSad1.23.3764.0), AS DeltaSad1.23.3955.0), AS BaseSad1.23.3764.0), AM EngineSad1.1.3007.0)
    to: AV DeltaSad1.23.3997.0), AV BaseSad1.23.3764.0), AS DeltaSad1.23.3997.0), AS BaseSad1.23.3764.0), AM EngineSad1.1.3007.0)
    12/28/2007 7:29 PM
    Top of page

    12/28/2007 7:52 PM
    Update message failed. Windows Live OneCare Update Service. Http Status Code=0. Status Hr=0x80072EE7
    12/28/2007 7:52 PM
    Network connection received
    12/28/2007 7:52 PM
    Network connection lost
    12/28/2007 7:45 PM
    Update message succeeded. Windows Live OneCare Update Service.
    12/28/2007 7:45 PM
    Network connection received
    12/28/2007 7:45 PM
    Network connection lost
    12/28/2007 7:31 PM
    Update message succeeded. Windows Live OneCare Update Service.
    12/28/2007 7:28 PM
    Update message succeeded. Windows Live OneCare Update Service.
    12/28/2007 7:27 PM
    Client provisioning was successful.
    12/28/2007 7:27 PM
    Temporary entitlement completed successfully.
    12/28/2007 7:27 PM
    Scheduling a provisioning attempt at Friday, December 28, 2007 7:27:26 PM. The total number of retries so far is 0.
    12/28/2007 7:27 PM
    Client entitlement level has changed.
    12/28/2007 7:27 PM
    The client servicing configuration was updated.
    12/28/2007 7:27 PM
    The client user configuration was updated.
    12/28/2007 7:27 PM
    Starting a temporary entitlement phase II attempt.
    12/28/2007 7:26 PM
    Starting a temporary entitlement phase I attempt.
    Top of page
    Thursday, November 15, 2007 1:07 AM
  • It may show the correct time, but I think the date is still set incorrectly. Right click on the clock in the system tray and select "adjust date and time."

    -steve

    Thursday, November 15, 2007 2:53 AM
    Moderator
  • If, after changing the date, or if it is correct on your PC, I suggest contacting support, Sharon -

    Support for 2.0 Beta - http://help.live.com/help.aspx?project=onecarev2 - use the "Get More Help" link in the lower right of the page to contact support via email.

     

    Support for v1.6 is via the information here - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1183038&SiteID=2

     

    -steve
    Thursday, November 15, 2007 2:55 AM
    Moderator
  • I just happen to be using a dynamic disk on windows XP pro sp2 with all the updates avalible

     

    Sunday, November 18, 2007 11:04 AM
  • Unfortunately, the nature of Dynamic disk partitions and how that interacts with the program signatures used by OneCare to identify if it is safe to allow or not is that you can't use Dynamic Disk partitions with OneCare. Switching to Basic is not for the faint of heart as it typically means copying everything off the partition with imaging software, then formatting the partition and restoring the image.

    -steve

     

    Monday, November 19, 2007 2:02 AM
    Moderator