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Windows 10 Mobile upgrade

    Question

  • I have Lumia 640XL LTE and I can't get update. I'm using Upgrade Advisor and after update check I get this message: 

    Good news. Your phone is eligible for upgrade to Windows 10. We are working with your mobile operator and phone manufacutere to make upgrade available...I'm on T-Mobile Croatia, but the phone is country variant. Bought in Croatia but it's made for Polish market. Why can't I get update?

    Saturday, March 19, 2016 12:43 PM

All replies

  • Hello WarpigHR.

    Check for the update's availability on regular basis and contact T-Mobile customer support in order to get information about the availability of Windows 10: as the message stated, the mobile carrier must deliver the update on its network for it to be available over the air, thus making it discoverable and downloadable by your phone.

    Bye.


    Luigi Bruno
    MCP, MCTS, MOS, MTA

    Saturday, May 14, 2016 11:58 AM