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Support - Logging documentation RRS feed

  • Question

  • Hi 

    I was wondering if there was a way to log documentation in dynamics?

    What I am hoping for is to be able to log how I solved problems for support so that other team members can look at it in the future and use the documentation to aid them.

    Thanks

    DC

    Wednesday, December 6, 2017 1:33 PM

All replies

  • Hello,

    We can use Knowledge base articles.

    https://crmbook.powerobjects.com/basics/service-management-overview/knowledge-base/


    Thanks and Regards.

    • Proposed as answer by MGCRM Monday, December 11, 2017 7:07 PM
    Wednesday, December 6, 2017 9:15 PM