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Non-genuine accusation! RRS feed

  • Question

  • I purchased Windows Vista about a month ago and installed it.

     

    Today I have a message in th ebottom right hand corner of my Desktop advising 'Windows Vista (TM) Build 6000 This is not a genuine copy of Windows'.

     

    My WGA Diagnostic report confirms my original thoughts that Currys Electrical Store would not indeed sell me a dodgy version of Windows.

     

    Can you help please? I feel that I am being libelled by my own laptop.

     

    Report attached

     

    Thanks  

     

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-T83P6-R2MH2-MDF42
    Windows Product Key Hash: 8nklTCICJhkPbrMsEFHEDwcZsWo=
    Windows Product ID: 89578-015-7911996-71220
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {8DDC870A-2373-439C-A47D-C06785E36F3B}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8DDC870A-2373-439C-A47D-C06785E36F3B}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-MDF42</PKey><PID>89578-015-7911996-71220</PID><PIDType>5</PIDType><SID>S-1-5-21-3367564174-1133126092-1363871210</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Latitude C610                   </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A16</Version><SMBIOSVersion major="2" minor="3"/><Date>20030516000000.000000+000</Date></BIOS><HWID>CE323507018400EE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Thursday, April 10, 2008 7:26 PM

Answers

  • Hello Oz59,

     

      The most likely cause of this is that some program may have inadvertently attemped to access a protected portion of system memory (in which Vista Licensing resides). Vista detected the access attempt and interpreted it as an attempt to Modify it's Licensing information. This then triggered a Non-Genuine flag. Unknown to Vista, the access attempt was a momentary mistake. Once the access attempt stopped, Vista unflagged itself at Non-Genuin (this all took only a few nano-seconds). Unfortunately there are portions of Vista that require a reboot (sometimes two) to reset and sync back to the Genuine state.

     

      So according to your Diagnostic Report, I don't see any Activation or Validation errors codes, so rebooting two times, should resync everything and the Non-Genuine Text on your desktop, should disappear.

     

      While I have seen this issue happen a few times, in the past, it is a pretty rare occurance and it is unlikely that you will be bothered by it again.

     

    Sorry for any inconvenience this may have caused,

    Darin Smith

    WGA Forum Manager

     

     

     

    Thursday, April 10, 2008 8:43 PM