locked
CRM 3.0 to 4.0 Upgrade Issue RRS feed

  • Question

  • I started with three servers.  One running CRM 3.0 the second running SQL 2000 and the third as a base install of windows.  My desired result is to have CRM 4.0 running on the third server.  To achieve this I understand that I have to move first upgrade my current CRM 3.0 instance and then move the database to the new server.

    So this is where I am stuck. I currently have an upgade process running that stops with an error The "CN=PrivUserGroup\0ADEL:fcc203f2-d08e-468d-8bb1-c9eaa5962a2c,CN=Deleted Objects,DC=truetechnologies,DC=local" group does not exist.

    Can someone please help, how do I correct this error?

    Thanks

    Cameron
    Thursday, January 15, 2009 1:59 AM

Answers

  • Hi Cameron,

    Did the upgrade complete sucessfull? 

    This error msg "CN=PrivUserGroup\0ADEL:fcc203f2-d08e-468d-8bb1-c9eaa5962a2c,CN=Deleted Objects,DC=truetechnologies,DC=local" probably indicates the upgrade is not able to find the correct PrivUserGroup -- I've seen this before when there is a replication collision in this AD and during clean up a copy gets deleted.  You will probably have access issues if this group was not properly added to the sql database.

    One item to try is to first move your crm 3.0 to a new server, then upgrade to crm 4.0.  There are procedures on moving crm 3 to a new server.  This often makes the upgrade work better if crm is on a clean server.

    Alex Fagundes - www.PowerObjects.com
    Saturday, September 26, 2009 3:36 AM
  • Hi,

    If you have access to partner source or customer source. KB950255 should able to help you. Did you install the platform server role? If not, install the platform server role
    Darren Liu | 刘嘉鸿 | MS CRM MVP | English Blog: http://msdynamicscrm-e.blogspot.com | Chinese Blog: http://liudarren.spaces.live.com
    Monday, September 28, 2009 5:09 AM

All replies

  • I have a new error now, I have completed the upgrade to version 4.0 and after the reboot and I browse to http://server:5555 it gives me an error message that reads: A microsoft Dynamics CRM user record does not existwith the specified domain name and user ID.

    Any Ideas?
    Thursday, January 15, 2009 5:52 AM
  • This is what is in the event log

    Event code: 3005
    Event message: An unhandled exception has occurred.
    Event time: 15/01/2009 6:43:10 p.m.
    Event time (UTC): 15/01/2009 5:43:10 a.m.
    Event ID: d4a874e619504e4c9d09aa484edd1bac
    Event sequence: 4
    Event occurrence: 1
    Event detail code: 0
     
    Application information:
        Application domain: /LM/W3SVC/5/ROOT-1-128764717640468750
        Trust level: Full
        Application Virtual Path: /
        Application Path: C:\Program Files\Microsoft Dynamics CRM\CRMWeb\
        Machine name: SERVER
     
    Process information:
        Process ID: 10284
        Process name: w3wp.exe
        Account name: NT AUTHORITY\NETWORK SERVICE
     
    Exception information:
        Exception type: CrmException
        Exception message: No Microsoft Dynamics CRM user exists with the specified domain name and user ID
     
    Request information:
        Request URL: http://server:5554/default.aspx
        Request path: /default.aspx
        User host address: 192.168.213.1
        User: TRUE\Administrator
        Is authenticated: True
        Authentication Type: Negotiate
        Thread account name: NT AUTHORITY\NETWORK SERVICE
     
    Thread information:
        Thread ID: 1
        Thread account name: NT AUTHORITY\NETWORK SERVICE
        Is impersonating: True
        Stack trace:    at Microsoft.Crm.Authentication.WindowsAuthenticationProvider.Authenticate(HttpApplication application)
       at Microsoft.Crm.Authentication.AuthenticationStep.Authenticate(HttpApplication application)
       at Microsoft.Crm.Authentication.AuthenticationPipeline.Authenticate(HttpApplication application)
       at Microsoft.Crm.Authentication.AuthenticationEngine.Execute(Object sender, EventArgs e)
       at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
       at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
     
     
    Custom event details:

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Thursday, January 15, 2009 5:55 AM
  • Hi,
    Did You get any chance to resolve this problem as i am also facing the same problem,if so, please reply asap.
    Friday, September 18, 2009 6:15 AM
  • Hi Cameron,

    Did the upgrade complete sucessfull? 

    This error msg "CN=PrivUserGroup\0ADEL:fcc203f2-d08e-468d-8bb1-c9eaa5962a2c,CN=Deleted Objects,DC=truetechnologies,DC=local" probably indicates the upgrade is not able to find the correct PrivUserGroup -- I've seen this before when there is a replication collision in this AD and during clean up a copy gets deleted.  You will probably have access issues if this group was not properly added to the sql database.

    One item to try is to first move your crm 3.0 to a new server, then upgrade to crm 4.0.  There are procedures on moving crm 3 to a new server.  This often makes the upgrade work better if crm is on a clean server.

    Alex Fagundes - www.PowerObjects.com
    Saturday, September 26, 2009 3:36 AM
  • Hi,

    If you have access to partner source or customer source. KB950255 should able to help you. Did you install the platform server role? If not, install the platform server role
    Darren Liu | 刘嘉鸿 | MS CRM MVP | English Blog: http://msdynamicscrm-e.blogspot.com | Chinese Blog: http://liudarren.spaces.live.com
    Monday, September 28, 2009 5:09 AM