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Help - Genuine or not RRS feed

  • Question

  • I recently purchased a new laptop and after installing updates, I am  now getting the "This version of windows may not be genuine" type messages. It was advertised as a windows 7 system but has vista stickers and coa on bottom ? 

    please could somebody check my log, 

    Thanks ED

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-YG69F-9M66D-PMJBM
    Windows Product Key Hash: /kehptF9HHVxM5d8dUnqgcfndXw=
    Windows Product ID: 00426-OEM-8992662-00497
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {37A4DBCE-4A3C-49D0-96A2-839092B40A34}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.120401-1505
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Word 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070005]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070005]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070005]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070005]
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16400], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{37A4DBCE-4A3C-49D0-96A2-839092B40A34}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PMJBM</PKey><PID>00426-OEM-8992662-00497</PID><PIDType>2</PIDType><SID>S-1-5-21-1802981723-91167994-3300113735</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite Pro L300</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.90</Version><SMBIOSVersion major="2" minor="4"/><Date>20090604000000.000000+000</Date></BIOS><HWID>0FB93607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-001B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Word 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89407-707-4159871-63405</Pid><PidType>14</PidType></Product></Products><Applications><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600497-02-1033-7600.0000-1452012
    Installation ID: 017542009590146916732450936124477384935320450595301843
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PMJBM
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 16/06/2012 18:56:09

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:16:2012 15:17
    ActiveX: Not Registered - 0x80070005
    Admin Service: Not Registered - 0x80070005
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEAJJTw+3oYRm6M0ST2xlEUF4BI/tIozla4

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC TOSINV TOSINV00
      FACP TOSINV TOSINV00
      HPET TOSINV TOSINV00
      BOOT TOSINV TOSINV00
      MCFG TOSINV TOSINV00
      ASF! TOSINV TOSINV00
      SLIC HPQOEM SLIC-MPC
      SSDT PmRef Cpu0Cst
      SSDT PmRef Cpu0Cst

    Saturday, June 16, 2012 6:39 PM

Answers

  • It is completely counterfeit.

    You have an OEM SLP copy of Windows

    Windows License Type: OEM SLP

    OEM SLP copies of Windows 7 are only genuine if factory installed on a computer built after July 24, 2009.  Your computer was built on June 4, 2009 and shipped with Vista.

    <Date>20090604000000.000000+000</Date>

    OEM SLP copies cannot be used to install on a custom computer or used as an upgrade.

    In addition, your ACER has a Hewlett Packard SLIC table overlaying the factory-installed ACER SLIC table in the BIOS.

    SLIC HPQOEM SLIC-MPC

    The SLIC table has to match the OEM SLP data in order for Windows to be genuine.  Obviously this is a hack since Acer would never use an HP table.  The seller pirated a copy of Windows 7 in order to make the computer more saleable, leaving the buyer to worry about the mess.

    You need to restore the original Vista or purchase a full license copy of Windows 7 and reinstall.  An upgrade copy will not work because that requires genuine Windows to upgrade from.  You can order recovery disks from Acer or a third party like Recovery-Disks.com.  There are thousands of counterfeit Windows 7 retail boxes on eBay, the Amazon Marketplace, and most of the discount sites so purchase Windows 7 from the Microsoft Store, Amazon.corp, or other trusted store.  Take a look at this link to see just how authentic these counterfeits look.  They are being produced in China on very sophisticated equipment.

    http://www.youtube.com/watch?v=hzqNNiOM0cs

     

    Saturday, June 16, 2012 10:12 PM
    Answerer
  • "edgardavids" wrote in message news:3c573d20-afeb-47ba-8441-1c82b8eae1e9...

    Thanks for your reply although not exactly what i wanted to hear !

    I will get onto the seller regarding a return and refund

    Just 1 point though It's  actually a Toshiba Laptop not Acer ??

    Thanks ED 


     
     
    The Key in use is actually from a Lenovo computer - and was never actually legally installed on any machine sold.
    It was stolen before the launch, and all computers using it reformatted with another valid Key, while the one you have was blocked from both activation and validation. The only way ever to get that Key to work is to use a hacker's Loader tool to break Windows functionality - potentially leaving the system open to abuse.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, June 17, 2012 12:10 PM
    Moderator

All replies

  • It is completely counterfeit.

    You have an OEM SLP copy of Windows

    Windows License Type: OEM SLP

    OEM SLP copies of Windows 7 are only genuine if factory installed on a computer built after July 24, 2009.  Your computer was built on June 4, 2009 and shipped with Vista.

    <Date>20090604000000.000000+000</Date>

    OEM SLP copies cannot be used to install on a custom computer or used as an upgrade.

    In addition, your ACER has a Hewlett Packard SLIC table overlaying the factory-installed ACER SLIC table in the BIOS.

    SLIC HPQOEM SLIC-MPC

    The SLIC table has to match the OEM SLP data in order for Windows to be genuine.  Obviously this is a hack since Acer would never use an HP table.  The seller pirated a copy of Windows 7 in order to make the computer more saleable, leaving the buyer to worry about the mess.

    You need to restore the original Vista or purchase a full license copy of Windows 7 and reinstall.  An upgrade copy will not work because that requires genuine Windows to upgrade from.  You can order recovery disks from Acer or a third party like Recovery-Disks.com.  There are thousands of counterfeit Windows 7 retail boxes on eBay, the Amazon Marketplace, and most of the discount sites so purchase Windows 7 from the Microsoft Store, Amazon.corp, or other trusted store.  Take a look at this link to see just how authentic these counterfeits look.  They are being produced in China on very sophisticated equipment.

    http://www.youtube.com/watch?v=hzqNNiOM0cs

     

    Saturday, June 16, 2012 10:12 PM
    Answerer
  • Thanks for your reply although not exactly what i wanted to hear !

    I will get onto the seller regarding a return and refund

    Just 1 point though It's  actually a Toshiba Laptop not Acer ??

    Thanks ED  


    Sunday, June 17, 2012 7:56 AM
  • "edgardavids" wrote in message news:3c573d20-afeb-47ba-8441-1c82b8eae1e9...

    Thanks for your reply although not exactly what i wanted to hear !

    I will get onto the seller regarding a return and refund

    Just 1 point though It's  actually a Toshiba Laptop not Acer ??

    Thanks ED 


     
     
    The Key in use is actually from a Lenovo computer - and was never actually legally installed on any machine sold.
    It was stolen before the launch, and all computers using it reformatted with another valid Key, while the one you have was blocked from both activation and validation. The only way ever to get that Key to work is to use a hacker's Loader tool to break Windows functionality - potentially leaving the system open to abuse.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, June 17, 2012 12:10 PM
    Moderator