Hello! We have a new Hewlett-Packard dc5850 that we purchased online. Yesterday, the computer would not boot because "NTLDR is missing." Various sites from google recommended replacing the file from the included XP cd. I ran the auto-reinstall for Windows XP Professional Edition. While this allowed the computer to boot normally and allowed me to avoid formatting my data, I cannot activate the program anymore.
We have HP-branded discs for Windows Vista Business OEM and we also have a HP-branded disc for Windows XP Pro. I reinstalled the XP version and I tried the Vista code from the sticker on the computer case. This did not allow me to finish the install. According to an article from google, one can find the code on a CD by opening one of the text files on it. This code allowed me to finish the installation, but will not work for activation or validation.
I ran the validation tool earlier last week when downloading the Windows Media Encoder program. While we did purchase the computer from a third party, all of our documentation appears to be in order. I would like to avoid doing a system restore to a point before the trouble, but I believe that this is a "final solution" to our problem.
Here is our MGAdiag file: Diagnostic Report (1.9.0006.1):
-----------------------------------------
WGA Data-->
Validation Status: Not Activated
Validation Code: 1
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ
Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=
Windows Product ID: 76487-OEM-2211906-00101
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010100.2.0.pro
ID: {5A1F0F22-D52C-4336-8861-C51FB12CF021}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.40.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A
Version: N/A
WGA Notifications Data-->
Cached Result: 1
File Exists: Yes
Version: 1.9.40.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: Microsoft
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Basic Edition 2003 - 100 Genuine
OGA Version: Registered, 1.7.111.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5A1F0F22-D52C-4336-8861-C51FB12CF021}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K42BQ</PKey><PID>76487-OEM-2211906-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-3194017523-2574814468-1324298315</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq dc5850 Microtower</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786F6 v01.09</Version><SMBIOSVersion major="2" minor="5"/><Date>20080409000000.000000+000</Date></BIOS><HWID>F89A38A701844E72</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard Company</name><model>HP Compaq dc5850 Microtower</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData> <Software><Office><Result>100</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Basic Edition 2003</Name><Ver>11</Ver><Val>A3FFD4B6067E724</Val><Hash>7iVosN9pObD8lf361ih/9NOQK7s=</Hash><Pid>73102-OEM-5691473-54236</Pid><PidType>6</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>
Licensing Data-->
N/A
HWID Data-->
N/A
OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 6C19:Compaq Computer Corporation|1106C:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|D478:Compaq Computer Corporation|11093:Compaq Computer Corporation|11093:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company|D478:Hewlett-Packard Company
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005
OEM Activation 2.0 Data-->
N/A
