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'You do not have permission to acces this file' restoring Outlook........ RRS feed

  • Question

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    I am attempting to restore about 6 months of Outlook files that I had backed up with OneCare just prior to Christmas.

     

     

    After inserting my backup disc, I followed the 'Restore Backup' menu on my computer that copies thwe files to my hard drive. And then, as instructed:  Open Outlook>File Menu>ImportExport>import pst files, locate the saved file, click on it and get "You do not have permission to access this file".

     

    I am completely buffaloed!  The files I am attempting to restore were actually on the same computer prior to Christmas, but in the meantime since performing the backup, I have had to reconfigure my HP back to its original, out-of-box config as when it was new.  OneCare does not recognize my computer as the same computer when the backup was performed, consequently, the error message above.   How do I overcome this problem?  I need desperately to restore these files!  Thanks in advance!

    rebell

    Tuesday, March 25, 2008 7:31 PM

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