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OEM Vista Home cant open control panel, validation Fails, Sticker under laptop RRS feed

  • Question

  • I have Vista Home premium on my laptop, I have a valid Microsoft Vista Sticker underneath but functions on the laptop started to not work, Namely, 1: Cant right click on My Computer to see properties. 2: Cant open the control panel.
    I read a piece online about it being the Validation. I ran the microsoft tool and low and behold it says my Vista is not Genuine.
    Its a laptop purchased in a well know store with a lic key sticker under the hood.
    What to do.

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-9Q27C-6CWD7-MQ3CQ
    Windows Product Key Hash: qhMbHikwhp/jGNClWTyMpDZP8h0=
    Windows Product ID: 89578-OEM-7332157-00115
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {B89663D0-F010-4FB8-9E95-BBE686039235}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings:
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B89663D0-F010-4FB8-9E95-BBE686039235}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-MQ3CQ</PKey><PID>89578-OEM-7332157-00115</PID><PIDType>2</PIDType><SID>S-1-5-21-1681302093-3417493492-2616332943</SID><SYSTEM><Manufacturer>Packard Bell BV</Manufacturer><Model>EasyNote_MX37-U-004</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>208    </Version><SMBIOSVersion major="2" minor="5"/><Date>20071024000000.000000+000</Date></BIOS><HWID>22323507018400EA</HWID><UserLCID>1809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>PacBel</OEMID><OEMTableID>PBNB000A</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEAnJ/EdDQ3+ukU3L7BAKJudCCj8vQwbL5iVAmsViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   102407  APIC0854
      FACP   102407  FACP0854
      DBGP   102407  DBGP0854
      HPET   102407  OEMHPET
      BOOT   102407  BOOT0854
      MCFG   102407  OEMMCFG
      SLIC   PacBel  PBNB000A
      ECDT   102407  OEMECDT
      OEMB   102407  OEMB0854
      SSDT   PmRef  CpuPm


     

    Wednesday, March 18, 2009 9:30 PM

Answers

  • Hello Mobilemurph,

     The problem is, your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.  The only good thing about the error message you receive is that that depending on what error you get, can sometimes tell use the cause of the issue.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error. 

    ~If the error message is "System Error 3, The system cannot find the path specified." then go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/ , look in the announcment section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems

    ~If you get any other error, record the exact message and post the message to this thread


    Note: This issue can also be caused by some forms of Malware. Some Worms (and probably some Viruses and Trojans) will attempt to disable Services in Vista such as the WinDefend, Automatic Updates, Windows Error Reporting Service and, we believe, the Software Licensing Service. I encourage you to scan your system using the Anti-Virus program(s) of your choice as well as using the Microsoft Safety Scan for Windows Vista at http://onecare.live.com/site/en-us/center/whatsnew.htm


    Service Restart steps:

    If you have access to the Start button:

    1) Click the Start button
    2) Type: cmd in the Start Search field
    3) At the top the Start window, you will see cmd.exe
    4) Right Click cmd.exe and select Run as Administrator
    5) Type: net start slsvc 

    If you do not have access to the Start button:

    1) Click the option that launches an Internet Browser
    2) A Browser will open, type: %windir%\system32 into the address field
    3) Find the file cmd.exe
    4) Right Click on the cmd.exe and select Run as Administrator
    5) Type: net start slsvc

    Thank you,
    Darin MS


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    • Proposed as answer by Darin Smith MS Wednesday, March 18, 2009 10:39 PM
    • Marked as answer by Darin Smith MS Friday, March 27, 2009 11:03 PM
    Wednesday, March 18, 2009 10:39 PM

All replies

  • Hello Mobilemurph,

     The problem is, your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.  The only good thing about the error message you receive is that that depending on what error you get, can sometimes tell use the cause of the issue.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error. 

    ~If the error message is "System Error 3, The system cannot find the path specified." then go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/ , look in the announcment section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems

    ~If you get any other error, record the exact message and post the message to this thread


    Note: This issue can also be caused by some forms of Malware. Some Worms (and probably some Viruses and Trojans) will attempt to disable Services in Vista such as the WinDefend, Automatic Updates, Windows Error Reporting Service and, we believe, the Software Licensing Service. I encourage you to scan your system using the Anti-Virus program(s) of your choice as well as using the Microsoft Safety Scan for Windows Vista at http://onecare.live.com/site/en-us/center/whatsnew.htm


    Service Restart steps:

    If you have access to the Start button:

    1) Click the Start button
    2) Type: cmd in the Start Search field
    3) At the top the Start window, you will see cmd.exe
    4) Right Click cmd.exe and select Run as Administrator
    5) Type: net start slsvc 

    If you do not have access to the Start button:

    1) Click the option that launches an Internet Browser
    2) A Browser will open, type: %windir%\system32 into the address field
    3) Find the file cmd.exe
    4) Right Click on the cmd.exe and select Run as Administrator
    5) Type: net start slsvc

    Thank you,
    Darin MS


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    • Proposed as answer by Darin Smith MS Wednesday, March 18, 2009 10:39 PM
    • Marked as answer by Darin Smith MS Friday, March 27, 2009 11:03 PM
    Wednesday, March 18, 2009 10:39 PM
  • Hi Darin,
    Service failed to start with the following error,

    Microsoft Windows [Version 6.0.6000]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>net start slsvc
    The Software Licensing service is starting.
    The Software Licensing service could not be started.

    A system error has occurred.

    System error 57346 has occurred.

    The system cannot find message text for message number 0xe002 in the message fil
    e for BASE.


    C:\Windows\system32>

    Wednesday, March 18, 2009 11:08 PM
  • Hi again Mobilemurph,

    OK, what I would like you to do is scan your system with the Microsoft Safety Scan for Windows Vista at http://onecare.live.com/site/en-us/center/whatsnew.htm.

    Once the scan is complete,

    ~If something is found and is not cured, please contact PC Safety at 1-866-PCSafety (1-866-727-2338). They are a Microsoft group that provides free assistance with Malware infections

    ~If nothing is found (or if something is found and is cured, but this issue still remains) create a (no cost) service request at http://go.microsoft.com/fwlink/?linkid=52029and post the Confirmation number here in this thread (please be sure to include a phone number that you don't mind us contacting you at).    

    Thank you,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Thursday, March 19, 2009 12:33 AM
  • Hi Darin,

    Well, I managed to get into the control panel through the Networking link from the start menu, I was glad to be able to do a windows update to Vista sp1. So I left it over night doing its thing, Now today it says "Service pack did not install. reverting changes . do not turn off your computer"
    BTW, Previous to all this I did the one care scan and nothing was found.

    Things aren't good.
    Billy
    Thursday, March 19, 2009 8:17 AM
  • Hi Mobilemurph,

      I'm not going to lie to you. I don't, currently, know how to fix your issue.  I do, however, have some options for you (and their Pros and Cons).  But first some background on the issue.  

      As I mentioned above, we are seeing more of the "The Software Licensing Service has stopped (and won't restart)" issue recently. Although the Software Licensing Service is part of the WGA sub-system, the process for starting and stopping services fall in the Core Vista system and would normally be supported by Vista Support. But since this issue is directly affecting the Genuine status of our users, I want to get to the bottom of why this is happening.

      We have found that we can categorize this into sub-issues by the error message the user gets when he/she tries to restart the Service. We currently know the reason (and the fix) for the "System Error 3" error and are close to figuring out the "System Error 5" but we do not have much information on your "System Error 57346"

      This brings me to the options I mentioned.

    1) You can create a Service Request, post the Confirmation Number in this post, and I will have my Engineer troubleshoot the issue. The goals of this option would to first, find out as much information on this variation of the issue and then try to fix the issue on your computer.

    Pro: You would be helping us understand and develop a fix for this issue.
    Con: It make take longer to finally resolve you issue.


    2) You can go to http://support.microsoft.com and contact Vista support for assistance. The goal of this option would be solely to resolve your issue.

    Pro: Probably faster resolution. Hopefully without reinstalling Vista.
    Con: Since you are using a OEM copy of Vista (i.e. it came pre-installed on the computer) the support would, most likely, be paid support.


    3) You could reinstall Vista. The goal of this option is to get you resolved as quickly as possible.

    Pro: Fastest resolution
    Con: Having to backup all your importent files, reinstalling all your applications, resetting all your setting back to the way you want them and so on.


    If you decide on Option 1, let me know and post the confirmation number and I will get the ball rolling with my engineer.

    If you decide on one of the other options, good luck and please accept my apologies for me not being able to resolve the issue for you.

    Thank you,
    Darin MS


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Thursday, March 19, 2009 7:23 PM