locked
'Windows Aero is not Working'-software counterfeiting RRS feed

  • Question

  •  

    I have installed a new game (football manager 2008) on my laptop however, i can not access it because of the 'Windows Aero is not Working' popup. Also his happens with some of my other games and is very fustrating. also in the corner of my desktop, "this copy of windows is not genuine is written. I have repeatedly tried to validate windows but it just says everything is okay.

     

    I have also copied my results of the WGA diagnostics tool:

     

    please can someone have a look at my results and give me an indication of what the problem is.

     

     

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {C66099F9-E03D-46F9-BB71-52666254ECDF}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C66099F9-E03D-46F9-BB71-52666254ECDF}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-2268199200-494576840-3538101136</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1720                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="4"/><Date>20071105000000.000000+000</Date></BIOS><HWID>F2323507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Sunday, March 23, 2008 12:18 PM

Answers

  • Cheers darin

     

    i just ran trough the first set of steps and im all fixed.

     

    thanks for your help

     

    Tuesday, April 8, 2008 3:24 PM

All replies

  • Hello 04joness,

     

      Your Diagnostic Report is showing as Genuine and I see no other error codes. In addition, I see no indication that any of your games are interfering with Vista anti-piracy sub-system.

     

      I know you have said you tried this, but would you go to http://microsoft.com/genuine and click the Validate Now button. After that reboot 2 times. This should sysnc up any part of Vista that thinks it's non-genuine and the text should disapear.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Monday, March 24, 2008 10:20 PM
  • Hi Darin

     

    Thanks for the advice on software counterfitting. However, the message is still appearing. The first time i tried your suggestion i was denied access to the game. However, ever since i have restarted twice the same message occours.

     

    Do you have any other suggestions on how to solve this ploblem.

     

    Thanks

    04Joness

    Monday, March 31, 2008 4:18 PM
  • First off, there is a Support Doc: "You may be prompted to activate Windows Vista on a computer on which Windows Vista was already activated by a Volume License or OEM installation" at http://support.microsoft.com/default.aspx?scid=kb;EN-US;931573  That may specific to your issue. Please follow the resolution portion of the doc.

     

      If that does not resolve your issue, please follow the steps below. If the first set of steps does not resolve, move on to the next set of steps.

     

     

    ----------------------------------------------------------------------------------------

    Step set #1

     

    1) Open Internet Explorer

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms

    6) Hit the Enter key

    7) Reboot 2 times

    -------------------------------------------------------------------------------------------

    Step set #2

     

    1) Open Internet Explorer

    2) A internet Browser should come up, type: %windir%\system32\cmd.exe in the browser address bar

    3) A window with a black background will come up

    4) Type: slui.exe 3 and hit the Enter key

    5) Type in the Product key from the sticker on your computer

    6) Click the Next button.

    7) You will be asked if want to Activate, click ok

    8) It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 9)

    9) Return to the window with the black background

    10) Type: slui.exe 4 and hit the Enter key

    11) Select your location in the drop down menu and click the Next button

    12) The next screen provides the number to call to Activate by Phone

     

    NOTE: when you call that number, you will first hear an Automated Voice that will try to Activate Vista for you. If the Automated Voice gives you an option to talk to a Live Activation Rep, select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case, only thru the Live Activation Rep will your Activation be successful.

     

    Once completed, you may need to reboot twice.

     

    ----------------------------------------------------------------------------------------

    Step set #3

     

    1) Open Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select Run as Administrator

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11) Reboot Twice

    12) You may be required to Re-Activate. Use the Activate by Phone method outlined below

     

     

    Activate by Phone steps:

     

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.


    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Tuesday, April 1, 2008 7:16 PM
  • Cheers darin

     

    i just ran trough the first set of steps and im all fixed.

     

    thanks for your help

     

    Tuesday, April 8, 2008 3:24 PM