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I was overcharged -- HOW can I contact a human at MS Live OneCare? RRS feed

  • Question

  • I was charged $20.95 for a $19.95 subscription.  I can't see ANY WAY to contact a human at Microsoft to get this resolved.

     

    Since I participated in the beta, I was given the choice to do this:  "You have selected a one year subscription to Windows Live OneCare (covers up to 3 PCs) for the promotional price of $19.95 plus tax."

     

    My credit card was charged $20.95.  The $1.00 difference is not the tax amount in our city/county/state.

     

    I don't see any way to get hold of anyone at MS Live OneCare.  The Web sites lead you around in circles... I have been to

     

    http://onecare.live.com/standard/en-us/support/default.htm?keyword=supportsite

     

    but it doesn't let you CONTACT anyone.

     

    Any suggestions?  I don't really want to dispute the charge....

    Sunday, November 25, 2007 4:25 AM

Answers