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Vista build 6002 marked as not genuine after office genuine advantage notifications (KB949810) RRS feed

  • Question

  • HP laptop purchased back in March 2009.
    WGA was ok until today after the Office Genuine Advantage Notifications (KB949810)
    (and I'm not using Office at home, only use it at work on another computer)

    now after I see that, tried the online validation and it said my Vista is genuine. but if I go to right-click on My computer and select Properties, I can see that somehow I only left with 3 days to activate my windows. NICE!

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-4T92T-F3K47-7QQQX
    Windows Product Key Hash: sddfztuXrsVV1VZuLVYqBDWNQxc=
    Windows Product ID: 89578-OEM-7212315-25714
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {6B3648C6-BA3A-4C41-891D-B5CA81E86A43}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.lh_sp2rtm.090410-1830
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6B3648C6-BA3A-4C41-891D-B5CA81E86A43}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7QQQX</PKey><PID>89578-OEM-7212315-25714</PID><PIDType>8</PIDType><SID>S-1-5-21-3422221623-4130098002-1222559426</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv7 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.48</Version><SMBIOSVersion major="2" minor="4"/><Date>20090617000000.000000+000</Date></BIOS><HWID>28313507018400F6</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Activation ID: a4eec485-e375-48b4-8f51-80d13a4086b6
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00144-123-125714-02-1033-6002.0000-2772009
    Installation ID: 020832857282291653585454616584978532512516588585247105
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 7QQQX
    License Status: Initial grace period
    Time remaining: 43200 minute(s) (30 day(s))

    HWID Data-->
    HWID Hash Current: PgAAAAIABAABAAEAAgACAAAABAABAAEAeqhmklAejQ2kA0ZkVPkQM3BaWsYNEPL06kVEAeTuXL6sVqLVfig=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-MPC
      FACP            HP            TRINITY
      HPET            HPQOEM        SLIC-MPC
      BOOT            HPQOEM        SLIC-MPC
      MCFG            HPQOEM        SLIC-MPC
      SLIC            HPQOEM        SLIC-MPC
      SSDT            AMD           PowerNow


    so who should I trust? (well, I don't really look at the desktop, but have it telling me that I paid good money for a messed up computer, that's just made my day~)
    guess I really should get the new Windows 7? hmm...
    counting down...
    Monday, October 5, 2009 2:17 AM

Answers

  • Hello canchichi,

    Your computer is not "messed up" it just needs to be reactivated.

    When there is a significant (cumulative) change to the computer's hardware, Windows (since win98, I believe) will require you to reactivate. 

    Note:  Recently some hardware drivers will sometimes change the Hardware ID of the hardwae they control. When this happens, Vista sees this as a hardware change.  So, the most likely cause of your Vista needing to be reactivated is that Windows Update downloaded and installed new Drivers (in addition to installing the Office Notifier) that triggered the Reactivation event.

    I recommend reactivating by Phone. If you are unable to reactivate in the normal manner, please follow the below steps:

     

      To Activate by Phone:

    a)    If you have access to the Start button: Click the Start button, and type slui 4 in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.

     

    b)    If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type c:\windows\system32\cmd.exe press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.

    NOTE: The important thing to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.

    Thank you,
    Darin MS

    Tuesday, October 6, 2009 7:58 PM

All replies

  • Hello canchichi,

    Your computer is not "messed up" it just needs to be reactivated.

    When there is a significant (cumulative) change to the computer's hardware, Windows (since win98, I believe) will require you to reactivate. 

    Note:  Recently some hardware drivers will sometimes change the Hardware ID of the hardwae they control. When this happens, Vista sees this as a hardware change.  So, the most likely cause of your Vista needing to be reactivated is that Windows Update downloaded and installed new Drivers (in addition to installing the Office Notifier) that triggered the Reactivation event.

    I recommend reactivating by Phone. If you are unable to reactivate in the normal manner, please follow the below steps:

     

      To Activate by Phone:

    a)    If you have access to the Start button: Click the Start button, and type slui 4 in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.

     

    b)    If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type c:\windows\system32\cmd.exe press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.

    NOTE: The important thing to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.

    Thank you,
    Darin MS

    Tuesday, October 6, 2009 7:58 PM
  • well, I rebooted the machine twice, and the "this windows is not genuine" on the desktop is gone, but it still ask me to activate the system within 3 days.

    then I use system restore and go back before the office update, and that get the system realize that this Vista is genuine.

    I didn't install any Driver / Programs, other than the Office update, unless you are saying Windows update downloaded and installed something without notify me and has no record showing anywhere, that's really nice.

    oh well, I guess all I can do is uninstall Office and manually select what I want to update (or NOT).
    Wednesday, October 7, 2009 12:13 AM
  • Hello Canchichi,

     Other then what you have told me, I don't know what was installed on your computer.  I was explaining the reason why Windows will sometimes asked to be reactivated.  3rd party drivers will sometime cause it and 3rd party drivers are sometimes offered thru Windows Update.

      If no Drivers were installed during Windows Update and/or no new hardware was recently installed, then the Reactivation event was caused by something else.  But whatever the cause ultimatly was, the resolution to the issue is to Reactivate.

    Thank you,
    Darin MS
    Thursday, October 8, 2009 8:52 PM