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lost cd and key RRS feed

  • Question

  • Hi , I´m a registered customer , using genuine XP home Second Edition.

    I moved to a new home and in the furniture confusion my XP CD , together with the key , have disappeared.

    Well , the computer is working , I´m typing from it now.

    Is there a way that Microsoft verifies my system ( online ) and is able to identify it working in order to inform me what´s the key number I´m using ? I´m concerned because in the future , in case of something happens to the machine, I won´t be able to get a new code . Is it possible ?

     

    guilherme arantes 

    Wednesday, September 26, 2007 12:46 AM

Answers

  • How to replace missing Microsoft software: http://support.microsoft.com/kb/326246

     

    Wednesday, September 26, 2007 1:54 AM
    Moderator
  • Let’s split your thread off so we may focus more attention on your particular situation.  Splitting threads are done to mitigate confusion caused by more than one posting about similar   topics allowing us to focus on each customer individually.  Please post your question here http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=442&SiteID=25 in a new thread of your own. 

    In order to receive the best support, we request all users to initially run the Genuine Diagnostics tool.  The tool will try and identify the individual issue you may be experiencing.  Also, please provide a brief synopsis describing the issue including any error messages or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    Please download and run the MS Genuine Diagnostic Tool utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Thank you,

     

    Stephen Holm, MS

    Wednesday, November 28, 2007 12:57 AM
  • Hello Shahbaz,

     

    Thank you for your post. There is nothing you can see directly to get your product key from the machine. There are however, 3rd party applications available that would be able to do this. We are unable to recommend any of them since it would be against our policy. A well phrased search in your favorite search engine should provide you the applet you are looking for.

     

     

    Take care

     

    Stephen Holm,MS

    Wednesday, December 19, 2007 6:30 PM

All replies

  • How to replace missing Microsoft software: http://support.microsoft.com/kb/326246

     

    Wednesday, September 26, 2007 1:54 AM
    Moderator
  •  

    Sunday, November 25, 2007 2:08 PM
  • Let’s split your thread off so we may focus more attention on your particular situation.  Splitting threads are done to mitigate confusion caused by more than one posting about similar   topics allowing us to focus on each customer individually.  Please post your question here http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=442&SiteID=25 in a new thread of your own. 

    In order to receive the best support, we request all users to initially run the Genuine Diagnostics tool.  The tool will try and identify the individual issue you may be experiencing.  Also, please provide a brief synopsis describing the issue including any error messages or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    Please download and run the MS Genuine Diagnostic Tool utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Thank you,

     

    Stephen Holm, MS

    Wednesday, November 28, 2007 12:57 AM
  • Hi , I´m a registered customer , using genuine XP home Second Edition.

    I moved to a new home and in the furniture confusion my XP CD , together with the key , have disappeared.

    Well , the computer is working , I´m typing from it now.

    Is there a way that Microsoft verifies my system ( online ) and is able to identify it working in order to inform me what´s the key number I´m using ? I´m concerned because in the future , in case of something happens to the machine, I won´t be able to get a new code . Is it possible ?

     

    Shahbaz Hussain
    Wednesday, December 19, 2007 5:43 PM
  • Hello Shahbaz,

     

    Thank you for your post. There is nothing you can see directly to get your product key from the machine. There are however, 3rd party applications available that would be able to do this. We are unable to recommend any of them since it would be against our policy. A well phrased search in your favorite search engine should provide you the applet you are looking for.

     

     

    Take care

     

    Stephen Holm,MS

    Wednesday, December 19, 2007 6:30 PM