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Say's I need to renew but my status say's good until 12/9/2009 RRS feed

  • Question

  • Why do I keep getting a message that say's "OneCare protection for this computer has ended" every time I turn on my PC? My subscription is and says it's good until 12/9/2009? Am I protected? How do I get rid of this error?
    kcwins1
    Thursday, January 15, 2009 2:53 PM

Answers

All replies

  •   

    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator
    Thursday, January 15, 2009 4:23 PM
    Moderator
  • Thanks for the reply Stephen. I went ahead and checked the PC time and date, checked my subscription status and logged into my account. From what I could tell everything is up to date. I then called one care for phone support where I got NOWHERE with the lady's there. They could not verify that I had an account! When they asked me my secret question, I had the answer wrong! I guess I don't know where my mother was born! This went on for about an hour and 15 minutes or so.
    Is there any way to correct this problem or am I just stuck without a solution? My subscription is good until 12/9/2009 yet I still get a Urgent message saying my OneCare protection has ended.
    kcwins1
    Saturday, January 17, 2009 5:21 PM
  • Sorry for the late reply.
    If you see the OneCare account when you log in at https://billing.microsoft.com and the status is correct,
    then I don't see why they were unable to verify that you had a subscription.

    When you checked the date/time, did you verify the year, too? That can sometimes be overlooked.

    What happens when you click "check for updates" from within OneCare?

    I hate to suggest this as I know it can be painful, but it may be worth calling support again or just try reinstalling OneCare and activating the reisntall with the confirmed LiveID from above that should be the subscription ID.

    -steve
    Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator
    Monday, January 19, 2009 6:27 PM
    Moderator