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  • Question

  • I bought a new motherboard, vidcard, and soundcard  for my computer and i tried to reformat my computer using the same windows xp cdkey but it wont let me validate because its there are new parts.  is there anyway around this?
    • Moved by RickImAPC Monday, August 25, 2008 4:14 PM per SH (Moved from Windows XP Genuine Advantage Validation Issues (Windows XP) to Windows Vista Validation Issues (Windows Vista))
    • Moved by Darin Smith MS Monday, August 25, 2008 10:58 PM not Vista (Moved from Windows Vista Validation Issues (Windows Vista) to Windows XP Genuine Advantage Validation Issues (Windows XP))
    Monday, August 25, 2008 3:28 PM

Answers

  • Canucky,

    It’s my understanding that you recently underwent significant hardware change. In order to receive the best support in regards to software licensing, we request all users to initially run the Genuine Diagnostics tool.  The tool will try and identify the individual issue you may be experiencing.  Also, please provide a brief synopsis describing the how you received/experienced your error code.

    Please download and run the MS Genuine Diagnostic Tool utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Rick, MS

    • Marked as answer by RickImAPC Tuesday, September 2, 2008 2:56 PM
    Monday, August 25, 2008 4:14 PM