locked
trial version of OOffice, unable to install Outlook of uninstall the trial version RRS feed

  • Question

  • I have Vista Ultimate & Home & Student version of Office 2007, wanting Outlook I had to install a trial version of Office Pro while I purchased Outlook 2007 which fitted my requirements. Now having a purchased copy of Outlook I find that 1) I cannot install the new version of Outlook and 2) I cannot uninstall the trial version Office Pro, it wanting the original installation disk ! Have installed Ultimate on another disk and installed Outlook there and obviously everything works. I'm at a loss of what to do next.

     

     

    Sunday, November 18, 2007 9:12 PM

Answers

  • Kre,

     

    Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following information, however if the issue persists I would recommend you contact Microsoft Office support at http://support.microsoft.com/gp/assistsupport and choosing your product to create a support incident.

    Please look @ the following Knowledge Base (KB) article http://support.microsoft.com/kb/928218/en-us. Here you will find detailed instructions for removing beta and trail release versions of Office Suite 2007 or program.

     

    Important:  This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

    How to back up and restore the registry in Windows XP and Windows Vista” http://support.microsoft.com/kb/322756/

     

    Thank you,

     

    STephen Holm, MS

    Tuesday, January 8, 2008 8:11 PM