locked
Product Key Code Problems RRS feed

  • Question

  • I got a brand new laptop last October for my birthday and it has the sticker saying that it has Windows Vista Basic.  I could never find the PKC on anything.  Last night I found it was on the bottom of my computer.  However I tried several times to enter it and it always said that it was not correct or invalid.  Can you help please.  I don't have a CD to reinstall this.

    Brandie

    Sunday, May 25, 2008 12:49 AM

Answers

  • Computer manufacturers often install a trial version of Microsoft Office.  If you are getting a prompt to type in a Product Key when opening a Microsoft Office program, it is likely the trial period is over and you'll need to purchase a license (product key) for Microsoft Office.

     

    The product key affixed to your computer is for Windows Vista (the operating system) and not for Microsoft Office.  Please review the following:


    How to determine whether you have a trial edition of a 2007 Office suite or program installed:

    http://support.microsoft.com/kb/927920/en-us

     

    How to convert a trial version of a 2007 Office suite or program to a full retail perpetual license version:

    http://support.microsoft.com/kb/927756/en-us

     

    How to buy the 2007 Microsoft Office suites:

    http://office.microsoft.com/en-us/suites/FX101678741033.aspx?ofcresset=1

     

    Sunday, May 25, 2008 1:54 AM
    Moderator

All replies

  • Computer manufacturers often install a trial version of Microsoft Office.  If you are getting a prompt to type in a Product Key when opening a Microsoft Office program, it is likely the trial period is over and you'll need to purchase a license (product key) for Microsoft Office.

     

    The product key affixed to your computer is for Windows Vista (the operating system) and not for Microsoft Office.  Please review the following:


    How to determine whether you have a trial edition of a 2007 Office suite or program installed:

    http://support.microsoft.com/kb/927920/en-us

     

    How to convert a trial version of a 2007 Office suite or program to a full retail perpetual license version:

    http://support.microsoft.com/kb/927756/en-us

     

    How to buy the 2007 Microsoft Office suites:

    http://office.microsoft.com/en-us/suites/FX101678741033.aspx?ofcresset=1

     

    Sunday, May 25, 2008 1:54 AM
    Moderator
  • BrandieM,

     

    This post will be moved over to the Vista Genuine Advantage forum for further support.

    This is the forum for Office Genuine Advantage and it looks like your issue involves the operating system, Windows Vista

    for Home.

     

    Lori MS

     

    Please read the post from Carey Frisch as is most likely the reason why these situations happen with preloaded office trial versions on Vista.

     

     

    Tuesday, May 27, 2008 5:20 PM